Cordell Ace Hardware
- 1415 N Glenn L English St, New Cordell, OK 73632
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Cordell Ace Hardware”?
{
"summary": "Customer feedback is mixed regarding the service and offerings at Ace. While many reviews highlight the friendly and knowledgeable staff who provide excellent customer service, there are significant complaints about the limited inventory and reduced operating hours. Some customers express frustration over the lack of assistance and the need to wait for special orders. The store's cleanliness and organization receive praise, but the perception of inadequate stock impacts the overall sentiment.",
"liked": [
"Ace has knowledgeable and friendly staff that help me get the parts that I need to fix whatever problem I have.",
"The young gentleman provided me very best customer service in a hardware store ever!!!!",
"They always greet you when you walk through the door! They are very helpful should you need help finding anything!",
"Fantastic staff, store clean, well stocked, great service.",
"I've always had a great experience here. Staff is extremely helpful."
],
"disliked": [
"As far as hardware goes, this location strives to meet the bare minimum requirements and go absolutely no further.",
"Every time we come thru those doors we are never greeted or asked if we need anything.",
"It seems like anymore when you need something some of the workers have no idea what you're talking about.",
"The hours are abysmal now, too. They used to be open until 8pm, but it seems they used Covid as an excuse to close at 6pm.",
"Only complaint is
Recommended Reviews
Ace has knowledgeable and friendly staff that help me get the parts that I need to fix whatever problem I have.
The young gentleman provided me very best customer service in a hardware store ever!!!! They had the filters I needed at a reasonable price.
As far as hardware goes, this location strives to meet the bare minimum requirements and go absolutely no further.
They only keep material on hand that sells frequently. If you have a broken pipe in your house that uses a somewhat rare fitting, you either need to go somewhere else or wait up to three days for them to have it shipped in. This has been the case almost every time I tried to actually complete a project with Ace's help over the last ten years.
Their hours are abysmal now, too. They used to be open until 8pm, but it seems they used Covid as an excuse to close at 6pm, meaning when you get off work, go home, and start working or cooking or cleaning, and something breaks after 6pm, you're not fixing that tonight.
This establishment's only saving grace is its staff. The people who work in the physical location are kind and as helpful as they can be.
A hardware store needs to have the material you need and it needs to be open when you need it. In my opinion, this is not a hardware store, this is a convenience/hobby store with extra steps.
137 locals recently requested a quote
- 1415 N Glenn L English St, New Cordell, OK 73632
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
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