- 1449 Hugh Ave, Louisville, KY 40213
- Free Estimates
- Locally Owned & Operated
- Green Roof
- Asphalt Shingle Roof
- Hip Roof
About the Business
What people say about “Commonwealth Roofing Corp.”?
{
"summary": "Customer reviews for Commonwealth Roofing are predominantly positive, highlighting the company's exceptional responsiveness, professionalism, and expertise in handling insurance claims. Many reviewers praised the team's commitment to the customer's needs, with specific mentions of timely communication and assistance throughout the roofing process. However, there are a few serious complaints regarding missed appointments and unsatisfactory service, which may raise concerns for potential customers. Overall, while the majority of experiences are favorable, these negative instances suggest that there is room for improvement in certain aspects of service delivery.",
"liked": [
"They went above and beyond with our insurance claims process, and offered expert insights that were tremendously helpful.",
"The installers were just as wonderful and pleasant, they arrived on time and finished in one day.",
"Colin was there for us every step of the way. We would text him and ask questions and before we would even put the phone down he was replying.",
"We had recent storm damage and AJ was quick to answer and was out assessing the damage.",
"Commonwealth Roofing is an excellent roofing company. They took care of everything especially dealing with the insurance company."
],
"disliked": [
"Estimator (Seth) would not recommend color for shingles although requested advisement multiple times.",
"I was patient and understanding after an initial no-show appointment the week prior.",
"They came out and tried to convince me that I should pay them TRIPLE the rate of what everyone else was charging
Recommended Reviews
We highly recommend Commonwealth Roofing. Their team was reliable, trustworthy, and extremely responsive. They went above and beyond with our insurance claims process, and offered expert insights that were tremendously helpful. Most importantly, their recommendations were centered on what was best for our home and our budget. This team knows what it's doing and has the customer's best interest at heart.
When the kitchen ceiling in my mid-century modern home began leaking after snow and ice piled up on my roof in February, Commonwealth Roofing came to the rescue.
Consultant Colin Masters quickly and accurately sized up the problem and recommended a solution. He was there every step of the way when I filed an insurance claim (a frustrating process that went on for weeks). Throughout it all, he demonstrated the best work ethic I've ever seen in a contracting business.
He even spotted hail damage on my neighbor's roof while he was inspecting mine. As a result, their insurer covered installation of a new roof for them.
I was so impressed with Masters' capabilities I've urged around a dozen family members and friends to contact Commonwealth if they ever have a roofing issue.
If you're looking for professionalism you simply can't do better. Roofing problems are never fun, but having this company on board will help you get through them with confidence.
Definitely would not recommend - had roof replaced by company. Estimator (Seth) would not recommend color for shingles although requested advisement multiple times. He also missed putting in work order the fascia on front of house (porch) that is missing and needed to be replaced, believed that was included in scope of work but was told otherwise after completion of work. I now have to schedule someone else to execute the work and pay for out of pocket since insurance company has already paid for claim. Project Manager (AJ) left long wire from satellite that was removed hanging on side of house - stated anyone can remove so why didn't they do so when completing service? Didn't even call to advise that was there and what it was. That should be a common courtesy, doesn't make any sense to leave hanging and having an eye sore on property. There was no communication once roof replacement was completed, didn't even check if was a satisfied customer. They just have terrible customer service, will not be using again.
- 1449 Hugh Ave, Louisville, KY 40213
- Free Estimates
- Locally Owned & Operated
- Green Roof
- Asphalt Shingle Roof
- Hip Roof