- 11350 Random Hills Rd Suite 800, Fairfax, VA 22030
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
About the Business
At Colonial Remodeling LLC, we pride ourselves on our technical expertise and versatility in handling a wide range of roofing services. Based in Fairfax, Virginia, we specialize in roof maintenance, repair, and restoration, ensuring that both residential and commercial properties receive the durable and high-quality results they deserve. Our comprehensive offerings include roof deck repair, coating, skylight repair, gutter repair, leak repair, and water damage repair, allowing us to manage complex projects from start to finish. Our organized approach and attention to detail set us apart in the industry.
We understand the importance of delivering consistent results, and our well-coordinated team is dedicated to providing long-term value for our clients. Whether addressing storm damage or routine maintenance, we strive to ensure every project is completed thoroughly, reflecting our commitment to excellence.
What people say about “Colonial Remodeling LLC”?
```json
{
"summary": "Customer feedback on Colonial Remodeling reflects a mixed sentiment. While many reviews praise the professionalism, responsiveness, and customer service provided by representatives such as Frank Kang and David Leckie, several negative reviews highlight significant issues with warranty claims and communication. Customers appreciated the thoroughness of the inspections and the quality of work, but experienced frustration with delayed responses and maintenance issues after installation. The delivery of services is often mentioned positively, yet the issues related to warranties and lack of timely updates raised concerns for some clients.",
"liked": [
"Frank Kang was very professional, knowledgeable, and responsive throughout the entire process.",
"The installation crew did a nice job and cleaned up thoroughly after their work.",
"David Leckie provided exemplary customer service, ensuring everything played out as discussed without hidden surprises.",
"Customers felt comfortable with the process, especially during uncertain situations like storm damage assessments.",
"The team was dedicated, working late to ensure everything was completed efficiently."
],
"disliked": [
"They do not honor warranty claims, leaving customers to deal with unresolved issues.",
"Communication was lacking, with some customers feeling they had to consistently ask for updates.",
"A significant delay in the siding process caused frustration for a customer who felt misled.",
"Several reviews mentioned scattered debris left after installations, raising safety concerns.",
"Some customers reported feeling abandoned after the initial installation, with no follow-up from the company."
Recommended Reviews
The roof looks great but we had three issues -- they left hundreds of nails scattered through the front and back yard (we had to purchase metal detector rollers to pick them all up); during installation a vent pipe from the attic HVAC disconnected and they wouldn't accept responsibility for it even though they admitted they had worked around the vent (our HVAC service contractor fixed it but it cost about $400); and we just had a home inspection and the inspector investigated a drone picture that showed a missing row of shingles at the edge of the roof along the gutters (he said it looked like they had never been installed). They were rushing to beat bad weather coming and we appreciated their effort. When we called about the missing shingles they came within a couple days to correct the problem. Also you usually have to leave a message and wait for a return call but sometimes they are very prompt.
They do not honor warranty claims. 2 years in after full roof replacement by their A team from Virginia, a large 10ft long section of shingles at the Hip of roof has peeled off. This means they did not nail every shingle for 10 ft to peel off. I called in for warranty claim, date was set for someone to fix and no one ever showed. Its been 2 months since my initial contact, I have sent several emails and voicemails with no further response from them. I'm now left with calling a local roofer to fix the warranty issue and inspect the rest of the roof. I would Not recommend this company!
Our neighborhood had storm damage. Lots of companies came to our door to offer to look at our roof. We did not feel comfortable working with them. Then our next door neighbors recommended we speak with David Leckie from Colonial Remodeling. From the beginning we were comfortable with the process. Most of the companies wanted money instead of paying attention to our problems. David came and inspected our roof. He talked to us about the issues. He did not guarantee it would be covered but made sure we understood what was wrong, what the process was, and what his role was. David sat down with me when I called the insurance company and was here when they came to inspect the roof. I feel like in every instance he went above and beyond! We felt like we were the only customers he had. His customer service was excellent. He was available throughout the process to help us and never just passed us on to the next person. His dedication and support were amazing. We are so blessed we selected Colonial Remodeling. I have recommended them to friends and family. In this uncertain time David was safe when he met with us and I always felt that he not only respected our needs but our property as well. You can't go wrong working with this company. We had a fantastic experience. David is a superstar!!!!!!!!!
- 11350 Random Hills Rd Suite 800, Fairfax, VA 22030
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates