- Cut Bank, Montana 59427
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Metal Roof
- TPO Roof
About the Business
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Recommended Reviews
I hired this company in May. I'd call every couple weeks asking when my roof would be done/when they would need a deposit. Everytime I was told that they'd get my roof done before the winter and they'd have a date for me the next week. I finally let it go two months before calling again. Got told the gentleman I was working with had quit because his boss kept stringing along customers like me. There was never a plan to get my roof done. They take on more work than they can handle and still make empty promises. This put me at September, the end of the roofing season, with a leaking roof and scrambling for a back up plan. If you can't take the work just say so. I felt lied to and betrayed. I reached out to the owner to see if he could fix this situation. He called me back once and never returned my next call. If they had just told me they couldn't take on my home because they had too much work I would have understood and moved on to the next company. But because they were greedy and said yes, I got screwed over.
Much like George (the only other 1 star review) Cole completely ghosted us, twice actually, after giving a quote and having us pick the colour of the metal roof. It happened first last year when he disappeared completely (no replies to voice mails or texts or emails) after taking our colour order. I figured he was just too busy (though replying to a text, even to say “Sorry, can’t do it, we’re too busy” can’t be hard, right?) I managed to get a hold of him in the off season, and he assured me that he’d bought all the panels and materials and they were in his yard waiting to go, and I’d be a priority this year. I contacted him (successfully) a few times starting in April: he even came by to look at our chimney which needs removing, which he figured he could do. He was off on jobs elsewhere (Calgary), but assured me he’d call on July 2, to start on the 3rd. He didn’t call, so I texted him. There was a bit of rain, so I figured we might reschedule for later in the week. When he never replied to texts or voicemails for another 2 weeks, I realized we were being ghosted again. I’m pleased to see how successful the company is—lots of posts on work in BC and elsewhere. Fact is, we desperately need a roof, and were happy to pay for one. Now we’re scrambling for another company, late in the season. As I see the company actually replies to public comments on google reviews (which is not, of course, my experience dealing with Cole directly) I figured I’d leave this, my first review, in case anyone else (like George last year) has this experience. Despite their claims that things will get better and that this sort of behaviour doesn’t reflect their values, it looks like they’re not there yet. So, in short, if you find yourself wondering why you haven’t heard a peep from Cole after a couple weeks, or a month, or months, the answer is he has bigger contracts, probably elsewhere, and you are not worth a brief text explaining that to you.
Great company. Cole came to the house and did a thorough job inspecting the roof and giving me a quote with pictures of the problems on my roof. He was prompt with quotes and questions. He brought over sample colors for the shingles. Out of the 8 companies I had come they were the best price with warranty and actually showed up for the quote. Also they came when I needed them to on the date to do the roofing.
The guys doing the job were courteous, clean, not crazy loud which was a shocker. And did the work in two days very efficiently.
I was worried they would kill my flowers but they were careful with tarps and clean up the whole time. my sidewalks along the side of the house are cleaner than when they came. For payment I needed to use a few credit cards over the week because my limit is low and they accommodated that no problem. Their online payment and quote system is easy to use and fast.
Very pleased with C&M roofing would highly recommend them.
- Cut Bank, Montana 59427
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Metal Roof
- TPO Roof