- 917 S 5th St, St Charles, MO 63301
- Industrial Roofing
- 24/7 Emergency Repairs
- Green Roof
- TPO Roof
- Asphalt Shingle Roof
About the Business
What people say about “Clayton Restoration Company”?
Customer feedback about Clayton Restoration Company is overwhelmingly positive, highlighting their professionalism, effective communication, and prompt service. Many customers commend the team, particularly Joe and Austin, for their assistance with insurance claims and for keeping clients informed throughout the entire process. Additionally, the quality of work, including roof replacements and clean-up, has received high praise. However, there is a significant negative review regarding warranty issues that raises some concerns about customer service responsiveness in specific situations.
What Users Like The Most
- Joe helped contact the insurance company, helped us file a claim and all the work was done in a timely manner.
- Five stars for sure what a great company to work with very friendly knowledgeable and courteous.
- Joe coordinated a claim with my home insurance, and was able to generate a claim for a new roof, gutters, facia, siding repair, and much more.
- Communication was great. They helped me get a brand new roof and helped me with the best option which was to file a claim with my insurance company.
- The most courteous, knowledgeable, professional company I have used.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
You wrote a review for Clayton Restoration Company
3 minutes ago
1.0 star rating
12/7/2022
Our roof was installed in early 2018. We were told we had a 10 year warranty. This summer we had a power outage, the electric cable within the wall, shorted out due to a leak in the roof.
We contacted Tino Garcia the owner of the company who said we only had a 5 year warranty, (information that was disputed by several of his former employees), but that he'd do the right thing and send a crew out to fix the problem, just to give him 2 days, 7 days later when finally reached Tino who said he'd send a crew out. They did come out, however their "repair" failed. Water pours down the interior wall of our home. The interior damage can't be repaired until the roof is fixed.
We have called and texted Tino, numerous times to affect a resolution. He's neither taken nor returned a call.
We filed a complaint with the BBB, but he hasn't responded to them either.
Like Eric B. we spoke to an attorney who said that we certainly have a case, but that a win would mean that Clayton Restoration would do the repair. We would be unable to trust their work.
Our advice, is to run not walk away from them. Zero stars would be an accurate review.
Clayton Restoration did a great job on my new roof. I was pleased with Joe's professional, yet friendly approach on dealing with my insurance company to get the process rolling. My wife especially loves the new roof.
It was a pleasure working with Joe from Clayton Restoration. He was very professional and this company changed my roof right away .Joe helped contact the insurance company, helped us file a claim and all the work was done in a timely manner.
Company Locations
Head Office
Branch Offices
- 917 S 5th St, St Charles, MO 63301
- Industrial Roofing
- 24/7 Emergency Repairs
- Green Roof
- TPO Roof
- Asphalt Shingle Roof