Logo of Citrine NW

Citrine NW

  • 1028 Cole St, Enumclaw, WA 98022
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
  • Warranties Offered
  • Flat Roof
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Citrine NW, located in Enumclaw, Washington, we pride ourselves on our versatility and technical expertise in handling a wide range of projects, both residential and commercial. Our services encompass roof replacement, roof waterproofing, and roof gutter repair, allowing us to manage complex projects from inception to completion. We are committed to delivering durable results through meticulous organization and a keen attention to detail. Our well-coordinated team ensures that every aspect of your project is executed with precision, providing long-term value and satisfaction.

Whether you need a simple repair or a comprehensive roof overhaul, we are equipped to meet your needs with reliability and professionalism. Our dedication to craftsmanship and thorough project coordination means that you can trust us to address your roofing challenges effectively, ensuring your home remains safe and secure. Serving Enumclaw and the surrounding regions, we are here to support all your roofing needs.

What people say about “Citrine NW”?

Customer feedback is mixed regarding Citrine NW, with some praising the professionalism and quality of work, while others express significant dissatisfaction. Many positive reviews highlight the company's prompt communication, efficiency, and the ability to bring renovation ideas to life effectively. However, several negative experiences detail poor workmanship, lack of follow-up, and unresponsiveness, particularly in resolving issues after the initial work was completed. The inconsistent delivery of services and communication issues contribute to a cautious perception of the company overall.

What Users Like The Most

  • Will is professional & efficient!
  • They are professional, courteous, respectful and do great work.
  • Will is responsive and ON TIME.
  • He is a really nice guy, super professional and his work is top quality.
  • They paid attention to detail and even did extra little work.

What Users Like The Least

  • They are not careful with their work and cause more problems than where you started.
  • They promised to come back and fix the problem but they never showed up and stopped responding.
  • Scott lied about ordering the roof panels; 2 1/2 months later we are still waiting for them.
  • The wood was not treated and got overspray on my roof and windows.
  • They trimmed my door for no reason and it resulted in a wide gap.

Recommended Reviews

Overall Company Rating
Good 4.0
Out of 8 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Mitch Dore
Aug 4, 2023

10/10 would recommend for all your home projects! Will is professional & efficient! Thank you again Will, for the great work!

Ravindra Nath Kakarla
Jan 25, 2023

I don't recommend them. They are not careful with their work and cause more problems than where you started. They trimmed my door for no reason and forethought and it resulted in a wide gap. Now rodents can enter my home and it's constantly cold due to lack of insulation. On repeated complaining, their multiple attempts in fixing it failed. I spent lot of money and trips to HomeDepot to try to fix the mess they created. Now I might have to replace the entire door! They promised to come back and fix the problem but they never showed up and stopped responding to my texts / calls. Never pay them in full until you are satisfied with the job! I do give them credit for fixing my original problem with the floors though but I wish hired someone more professional and knows what they are doing.

Matt Runion
Feb 18, 2022

Citrine just converted my 1992 "master bath" into a true Master bathroom! They are professional, courteous, respectful and do great work. They helped us bring an idea to life better than I could've without them. Highly recommend for your next renovation project!

LISA JOHNSON
Aug 11, 2021

Update:
My ex husband and I have tried many many times by text and phone to get the deck fixed about 6-12 months ago and was told would look at it but nothing. Still to this day no contact.

I was looking for someone to redo my original deck of 20 yrs with composite. Received 2 estimates and Will at Citrine NW was the one I chose and I'm glad I did. He was very professional, on time we agreed with the design and came out better than I imagined. I will definitely use Will again with other projects in my house. Also, his employee Jake did a fantastic job as well. One very satisfied customer

Lee Risdon
Jul 7, 2021

I started a complete remodel of my upstairs. When I reached a point where I didn’t have the skills to continue the project I called Will. I’m very happy I did. From the onset he was prompt, honest, and communicated at all steps of the project. I asked him to finish the drywall projects and create a REAL bathroom from the tiny one that previously existed. Will did such a great job on that walk in shower I had him remodel 2 more downstairs. Unlike some contractors Will is responsive and ON TIME (big pet peeve of mine). Thanks for your hard work. I’ll definitely use Citrine NW in the future!

Wood Brooker
Jul 6, 2021

This company was a total nightmare from day one. Scott and Will were supposed to build me a awning that was supposed to take two weeks to put up then we heard excuse after excuse of why they couldn’t put it up when they ordered the wood it was the wrong wood and a very low quality. Scott lied about ordering the roof panels he kept telling us they would be in within two weeks 2 1/2 months later we are still waiting for them because he never ordered them Will came over and sprayed the wood because the wood was not treated and got overspray on my roof on my windows and on my house,plants and patio at that point he was fired they were very unprofessional and I would not refer them to anyone. The work was very sloppy bent nails crooked brackets screws loose on the brackets on the roof very poor workmanship!! I have pictures to prove it !

Jeff Hallenbeck
Jun 23, 2021

Our family was in desperate need to have a backyard deck completely torn apart and redone. I contacted the owner Will and he was able to get back with me that day to meet up and provide us with a quote. He is a really nice guy, super professional and his work is top quality. I can't tell you how nice it is to have a contractor call you back the day you inquire on a project and have a quote emailed to us by the end of the night. WIll personally came out that day to take a look at our deck and gave us a good idea of what we could expect moving forward. He handled everything from procuring materials to building and designing the deck.That's what we got with Citrine NW. We are really happy with the craftsmanship and attention to detail that Will put into our new deck. I would highly recommend Citrine NW for a wide variety of general construction needs as he is very talented and very professional.

Chad Ryan
Jun 23, 2021

We just had Citrine (Will) completly replace our 2nd story deck and did it in a timley matter. They paid attention to detail and even did extra little work we asked as the project went on. I would highly recommend hiring Citrine to do any construction job no matter how big or small the job.

Chad Ryan

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137 locals recently requested a quote
  • 1028 Cole St, Enumclaw, WA 98022
  • 24/7 Emergency Repairs
  • Licensed & Insured
  • Locally Owned & Operated
  • Warranties Offered
  • Flat Roof
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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