Quick Version: Excellent company, honest, transparent, affordable, and they stand behind their work. 11/10
Details:
1000% recommended. We had a plumbing emergency back in January where a kitchen pipe broke, and it was about 10 PM. We called and they didn't have anyone available, but walked us through some troubleshooting and mitigation in the meantime and promised first thing in the morning. Like clockwork they showed up earlier than promised time, and got right to work helping us out. The tech was super friendly, open, and honest. He said we could hang out and watch everything he was doing and he was happy to explain everything as he went, never once making me feel like he was trying to be shady. He even welcomed over my dog to come hang out and "help" while he was working (and I have a big, very unhelpful dog who was removed from the job). I said I wasn't too worried but may pop in and out to see how things were going. He agreed and gave me a quick rundown of his plan anyhow, which I appreciated.
Unfortunately, he suspected more extensive damage. Before he investigated any further, he quickly called me over and explained that there may be a bigger problem and that he wanted me to take a look while he dug a little deeper, again very honest and transparent. Sure enough there was some pretty serious water damage. He was very empathetic and said I would probably need to have some remediation work done, but not to worry because he would make sure the plumbing was fixed up correctly so that we wouldn't have to worry about further damages and again got right to work. My wife and I were feeling extremely stressed about the damages and were not sure what to do. The plumber said they work with a remediation company that does great work and are very honest. While normally, I would avoid the classic "we know a guy" line, the work and transparency he had shown me gave me the sense that he was probably being honest. (For the record, the company was Preferred Choice Restoration, which has a review from me on there too. Spoilers: they were also excellent). The plumber finished up the work, and reiterated that if there was any issues whatsoever to give them a call and they would take care of it.
Fast forward a few weeks, while we were waiting on our insurance for the damages, the pipe they worked on started to leak a bit again, and I got a little upset. I called the company, and the owner came out right away. He apologized and took a look. He noticed that one of the older pipes we had on our sink was actually clogged up and backing up, and leaking out. He showed me the pipe and sure enough it was all gunked up. He said not to worry, took it outside and blasted all the gunk out. Came back in, put it all back together and tested it to make dang sure it was all good to go. He apologized again for the problem (even though it was not their fault whatsoever) and said that of course there would be no charge. I had figured since it wasn't a problem with their work they might charge us some kind of fee but he said not at all, that they want to keep their customers for life, and that these little types of things are no problem to fix.
So Tony and Frank, thank you for getting us back up and running, and doing it right. You for sure have made customers for life.