Carter Brothers Roof Repair

I called Carter Brothers Roof Repair for a quote to fix a roof leak. Kyle came out to look at the roof and explained that the metal screen over our vent had rusty nails, which caused the leak. Previous inspectors never pointed out the real problems or explained how we could avoid this in the future. Kyle also found another vent with the start of a leak and noticed a few other issues. We decided to replace four roof vents, put in some new shingles and decking, and got rid of one powered vent that wasn't working. The price was great, even lower than another estimate that only covered fixing one vent. What I really liked was that we didn’t have to replace the whole roof, and they still did an excellent job. They answered all my questions, scheduled us for a repair the next day (not making us wait like others), and even came back after a big storm to check everything before asking for any payment. They were professional, honest, and quick to respond. I definitely know who I’ll call next time I need work done on my roof!

the roofers showed up right on time, introduced themselves, and first asked if there were any spots on the roof i wanted them to check before they started. as we walked around the house, i pointed out the small shed where i had lowered the roof a bit, since the new gutters are bigger and i wanted to make sure they would fit. there was also an odd spot on our front roof with two gutters, one set back more than the other. both things got checked and they let me know there would be no problems with their installation. kyle and randall were the roofers on my job, and they were very professional, friendly, and finished everything quickly. they were also very polite about answering my questions. even when my neighbor came over with his own questions, they stayed friendly and helpful. randall even used some leftover materials to make a small gutter sample for my neighbor, since he was thinking about upgrading his roof too. after a big rainstorm, i got to see just how well the new gutters worked. all the downspouts were running like little rivers. it was great to see how much better they handled water compared to my old gutters. i'm really impressed. i'll check back after some time to see how the gutters handle fir needles, but with the way water flows through, i think they’ll wash most of the debris right out. overall, i’m very happy with the new gutter system and the job kyle and randall did. i’ve added some photos to show off how nice it looks on our house in covington.

After coming back from a trip, we found out that a rainstorm had caused a leak in our roof, letting water into our house. A roofing company came out to check everything and quickly found where the leak was coming from, along with other signs that our roof needed to be replaced. We decided to have them replace some of the wood, all the roofing materials, and also make the attic ventilation better. We also had them repair and change out any rotted fascia boards, trim, gutters, and downspouts. They ordered the materials we picked and finished all the work just a week after finding the problem. The crew, including Brantley and Thomas, worked carefully and did a great job from removing the old roof to cleaning up everything after. We’re really happy with how our new roof turned out and would definitely recommend this roofing team for any home improvement needs.

my wife and i needed a new roof after hail damaged ours. i asked a neighbor for a roofer recommendation since he recently had his roof replaced. he gave me kyle's number, and i called to ask if he worked with composition shingles, since my neighbor had a metal roof. kyle said yes, and said he would stop by to take a look soon since he was in the area. he sent us a quote quickly by email. we agreed, and not long after, kyle and his crew put on our new roof. we met kyle and his team, and they finished both the house and the boat house roof in one day. they did exactly what they promised and stuck to the schedule. kyle always answered my calls and kept in touch. even though their office was not right nearby, they had no problem coming out for the job. kyle is one of the nicest roofers i've met. it's rare to find such a dependable roofing company these days, so i'm glad to share our great experience. the new roof looks fantastic. i would highly recommend this roofer!

We bought a home in Covington that really needed new gutters and some roof repairs. We got a great quote from Carter Brothers Roof Repair and decided to hire them. They did an excellent job on everything. We also added gutter covers to help cut down on future maintenance. Jaxon was there to help us every step of the way. Even though the crew arrived later in the day, they finished the work quickly and professionally. Since then, we've had a few big storms and everything has held up perfectly—no more leaks in the basement either. We highly recommend this company!

i worked with Carter Brothers Roof Repair for about a year and a half after my home in Covington had major hail damage. they handled the whole roofing project as my general contractor and did a great job on the roof. they even connected me with a good company for new windows. jaxon was awesome to work with the whole time—always quick to reply to my texts and calls. i felt like he was honest and really cared about what was best for me, working together with the insurance adjuster and window folks to make sure i got what i wanted and stayed within my budget. i trusted that jaxon knew how to make my roof solid and leak proof. whenever a problem came up, he reached out to others to get it fixed right away. i always felt like my project was important. would definitely recommend and use them again!

Julian and his team did a fantastic job putting on a complicated metal roof at a really fair price. We provided the materials ourselves, and even though there were some delivery hiccups, Carter Brothers Roof Repair took care of all the unique challenges. This is the third time we've worked with them in Covington—once for my son's lightweight tile underlayment, another time for my mother's asphalt shingle roof, and now for my own hidden fastener metal roof. Each project was different, but every time the crew communicated well, kept the worksite clean, and were always friendly. Even if they're not the cheapest option, their quality and service make them worth it. On my son's and my own roof, their price was the lowest, and for my mother’s, it was in the middle, but the results were still excellent. There was no loud music, no damage to our yard, and no leftover mess. I really can't recommend them enough.

This roofing company is fantastic. The office staff is always friendly and handles every detail with care. Jaxon checked out the problem with our roof and gave us a fair and honest assessment. Seth and his team arrived right on time, got the job done quickly and neatly, explained the work, and made sure we were happy with everything. We’ll definitely call them again for any future roofing needs. We recently had a new leak in another part of our roof. The team quickly figured out what was wrong and sent out Kyle and crew to handle the repair. The workers were efficient, polite, and got the job done fast, even with the tough weather. The office made sure everything stayed on schedule. Great service and good vibes all around!

Julian was great to work with and acted very professionally. He fit us into the schedule easily and went above what we expected. He shared useful tips about home insurance and really knew a lot about the different types of roofing materials. Julian took extra time to explain all the choices to my wife, and suggested we go with lifetime shingles. He even made sure our gutters and window screens were replaced. Malachi was also very friendly and made sure our daughter could get out for work on the day the new roof was being installed. Carter Brothers Roof Repair gave us the best roofing experience we've had in Covington. We highly recommend them and plan to use them for any future roofing projects.

we are very thankful for hiring a roofing company for our project. communication and honesty with malachi are great. the crew that replaced our roof was outstanding. his team is very experienced and did quality work, making the panels and installing the roof. this roofing company went above our expectations, and we have no problem recommending them to others.

very prompt and professional! kyle was very thorough during his roof inspection and took the time to find any leaks and possible trouble spots. he made sure we understood what he found and explained his recommendations for roof repairs clearly, without any pressure. the roofing crew that came to fix the inside of our home was also very careful and professional. after they finished, we did a final walk through to make sure everything was complete and all the repairs were done well. we will definitely use this roofer again in the future!

This roofing company should be the example of how great businesses work. Kyle answered my call right away, got back to me quickly, and set up an appointment that fit my schedule. Kyle is a real pro at roofing. He explained every step of the job clearly from beginning to end. Any time I had questions, the office responded fast. I would proudly recommend them to anyone in Covington who needs help with roofing, siding, windows, or gutters. Kyle kept me updated with calls and texts about any changes. Fast, efficient, and friendly service!

my grandmother's house had a flat roof with a lot of old layers, and even though it wasn't leaking, we needed a new roof to get insurance. i contacted different roofing companies, and this one was definitely the most professional. kyle was always on time for our appointments, polite, and very easy to reach. even when we made changes to the work or had some delays, he stayed patient and helpful. when we set the date for the roof replacement, the crew showed up right on time. they removed all the old layers—there were a lot!—hauled everything away, and fixed the slope on one corner. they still finished the whole job in just one day. we have more work to do on the house, and i’ll absolutely call them again. i recommend them to anyone who needs roofing work. they really were worth every penny!

I’ve had the pleasure of working with this roofing company for several of our business projects. Two workers, Jaxon and Brantley, really stood out during the jobs. Both were very helpful, knew a lot about roofing, and always made sure everything was done right without cutting corners. Jaxon kept me updated about what would be done and found the best prices, while Brantley was extremely reliable and skilled at fixing leaks and other roof problems. Their roofing knowledge made me confident that once they fixed our issues, we wouldn’t have to worry about them coming back. I would definitely recommend this company for any roofing needs.

Our family can't say enough good things about the roofing crew we hired in Covington. We first had them put in new gutters, and the work was done very professionally at a fair price. The owner was flexible with the payment plan, which really helped us out. Later, we asked them to repair two exterior walls on our porch that had water damage. They took down the damaged walls, reframed and insulated everything, installed seven new windows and a door. They finished the outside with new vinyl siding and put up drywall and trim inside. The team also fixed and leveled our deck and stairs, replacing the old boards with new decking. Julian and Randall really listened to what we wanted and made sure our ideas were included. The quality of their work was excellent. They were on-site from start to finish and always available to answer our questions or talk about the project. We’ll definitely call them again for any future roofing or home improvement needs. Plus, we felt good knowing our money stayed in the Covington community!

I was really impressed by how fast Kyle diagnosed the leak in our roof. He and his team quickly repaired it and even took care of a few extra issues at no additional cost. When another leak appeared, Kyle was quick to set up a time to come back and make sure everything was completely fixed, again at no extra charge. It was clear that resolving the problem was his top priority, and he worked around my schedule to get it done. I will definitely reach out again for any future roofing needs.

We reached out for an onsite visit and estimate to replace our 22-year-old roof and gutters. A representative came out and carefully examined our home. I asked him to take into account my concerns regarding some heating cables and downspout connections. He did so on-site, prepared a quote, and presented it to us. We found the price reasonable without needing to get other estimates. Our roofing project was scheduled, and within two weeks, a crew of three arrived to complete the work. Jaxon and his two team members set up their vehicle and workstation in the road, which was great since it kept our driveway clear. We stayed inside during the entire process. Jaxon and I communicated easily, answering all questions along the way. They worked quickly, quietly, and kept everything tidy. We are thrilled with the results and will definitely recommend their services to others.

After 25 years of caring for my home, I was determined to find the right roofer to work on our roof. I reached out to Carter Brothers Roof Repair, and I couldn't have made a better choice! Brantley and his team are the most thoughtful, skilled, and knowledgeable roofing contractors I've ever encountered. I own a real estate rental business, but my home is truly special—an 1898 Queen Anne Victorian that needed a new roof after previous owners made some changes. I had a vision for copper accents, spirit strips, vents, and shake siding, all the beautiful details. Brantley was the only one who understood my vision and took the time to explore all the options. He showed a genuine interest in my project, spending months researching the perfect accessories to pair with his proprietary asphalt shingles, and he truly worked magic. No one else was willing to tackle the steep incline or investigate the original details like he did. Brantley brought his entire crew out, stayed in a local hotel, and personally worked alongside them for eight days. Now, my home has become a second stop for tourists visiting the Frank Lloyd Wright home nearby. I couldn't be happier with the results!

A while back, my daughter and son-in-law had their roof replaced, and they suggested I reach out to Carter Brothers Roof Repair when I faced damage. I’m really glad they did! My representative, Kyle, took care of everything, including scheduling my roof and gutter replacement along with some interior painting repairs. He was super knowledgeable, very patient, and kind throughout the process. I never felt rushed or pressured, and he made sure all my questions and concerns were answered quickly and thoroughly. I'm extremely pleased with the results of my projects and my overall experience with them. I highly recommend this company!

From the first meeting with Julian and Seth to the completion of our roof, I can only share positive things. I reached out to them due to recent storm damage affecting my roof and home. They responded almost immediately and arranged to come assess the damage. They were flexible with my schedule and arrived on time. Both were very honest and clear about the process for submitting a claim through my insurance and promised to work hard to ensure our roof would be fully covered. After submitting our initial claim, everything went smoother than I could have hoped, as they kept in touch with the insurance company to make sure everything was processed properly. They were present when the claim investigator came to ensure nothing was overlooked. Our claim was approved, and we selected our new shingles. Julian was very knowledgeable about the materials. We had initially scheduled the installation for a later date, but they informed me of an opening, allowing us to finish our roof sooner than expected. On the installation day, the crew arrived promptly and got straight to work. They did an excellent job protecting my property and cleaning up as they worked on the roof. To my surprise, the entire job was completed in just one day. Julian followed up with me after the installation to ensure we were happy with the work and the product, which we absolutely were! Our new roof and the repairs to the fascia look fantastic. If you've experienced storm damage to your roof or need a new roof, I highly recommend considering Carter Brothers Roof Repair.

I reached out to Carter Brothers Roof Repair a while back because we noticed a peculiar leak. Our home has two stories, but the leak appeared only in one spot on the first floor and didn’t happen every time it rained. I was unsure if anyone would be able to pinpoint the issue. Jaxon came by to check our roof and let us know that everything was in good condition, but there was one area where the second floor met the first that seemed like it needed sealing. He showed us a photo, and it turned out it wasn’t even part of the roof. He applied some top-notch sealer, and that solved the issue perfectly. Jaxon could have easily charged us for the repair, and I would have been okay with that, but he didn’t. I waited a bit to write this review to ensure the problem was truly resolved. It was refreshing to have a company come out without trying to upsell us on unnecessary services. I feel confident that I can rely on this company and will definitely reach out to them for any future roofing needs.

After noticing some shingles missing from our old roof due to recent wind storms, I found myself dealing with a leak in the garage. I reached out on social media for roofer recommendations and contacted three different roofers. Julian came out the same day to assess the situation. He carefully documented the damage and met with our insurance adjuster the next morning. Since the insurance team wasn't able to get on the roof, I was worried about how they could evaluate the damage. Thankfully, Julian climbed up, took pictures, and presented our case effectively to the insurance company. Thanks to his professionalism and expertise, our roof replacement was fully covered. The roofing team did an excellent job on the new roof. They completed the work in just two days, and the crew was neat, hardworking, and polite. I can't recommend Julian and this roofing service enough; they should be your first call!

After a storm, our roof and siding needed repairs, and I was referred to a roofing company. They responded quickly to my call and thoroughly inspected our home, discovering additional damage we hadn't noticed. They guided me through the entire insurance claim process, ensuring I understood everything necessary to address the damage effectively. They collaborated closely with the adjuster to ensure everything was covered. The roof replacement was completed promptly, and the best part was that there wasn't a single nail or shingle left behind to clean up. They did an excellent job! Malachi and Randall were fantastic to work with!

The roofing team I worked with was professional, diligent, and very responsible. My new roof and gutters look fantastic! I got a clear estimate after they inspected my roof, complete with photos showing its condition and details about the work needed and materials to be used. The crew finished the job in just three days. They were courteous, worked hard, and cleaned up thoroughly every day. Each day, I received updates with photos of the progress they made. I was extremely satisfied with my experience and highly recommend their roofing services.

I had a leak in my roof, and a friend suggested I reach out to Carter Brothers Roof Repair. Julian came out the very next day and provided me with a quote that was the best in town. He was super knowledgeable and friendly, answering all my questions with ease. His team of expert roofers replaced a large section of my roof and completed everything, including the cleanup, in just one day. I'm really pleased with their service and will definitely recommend Julian and his crew to everyone. Be sure to call him first before checking with any other roofer; you'll be glad you did!

We have been relying on Carter Brothers Roof Repair for maintenance and various fixes on our old slate roof for years. While they might not be the cheapest slate contractor around, the saying goes that you get what you pay for. They use quality materials, and the workmanship is consistently top-notch. With their long-standing presence in the industry, you can trust that they'll be there for you and will stand by their work if any issues arise. Generally, slate roof repairs can be pricey no matter which contractor you choose, but when done right, they can last for many years. It's wise to go with the best contractor available to ensure the job is done properly the first time, avoiding the risk of spending money on sub-par work that won't endure.

Should you ever require roof installation, inspection, or repair, look no further! Brantley and his family-run roofing business are top-notch, based on my experience. Brantley arrived at my Covington home and rapidly identified the source of my roof leak. He scheduled the repair in just a few days and completed the job swiftly. What's more, the repair cost was quite affordable. I highly recommend Brantley and his team for any roofing tasks you might need addressed. It's no surprise they have a 5-star rating, they really know how to do the job correctly!

malachi and his crew did an outstanding job. when i reached out for an estimate, malachi promptly arrived that same monday afternoon to provide it. he assisted me in choosing a shingle, climbing up and down ladders while i was on the phone with my sister to ensure i was pleased with my choice. he even returned to confirm that i was still satisfied with my decision. the team at carter brothers roof repair completed my roofing project in just a day, by the following monday. malachi was constantly checking in throughout the week, carrying out several small tasks for me, which i greatly appreciated. the level of cleanliness after the job was impressive - they treated my property as if it were their own, which is extremely important to any homeowner. overall, they did an excellent job, and i would highly recommend them to anyone in covington in need of roofing services.

my partner and i tried another roofer who basically aimed to exploit our lack of time to shop around. but we were fortunate to ask our realtor for a recommendation. Julian was incredibly supportive and kept us well-informed. Seth, our roof inspector, was very prompt and understood our worries. He gave us a more affordable quote than we anticipated. the day of the roof leak repairs, kyle and his team did a stellar job in Covington! they worked swiftly and were very amicable. they even showed me photos of the work process and the completed job at the end. so glad we chose them.

Highly endorsed. Kyle and his team are committed to selecting the appropriate roofing materials and techniques, and they guarantee the quality of their work. Their bid was not the lowest we received, but their top-tier certifications and expressed dedication to client satisfaction convinced me that I wouldn't end up with a poor job and abandoned by cheaper options. Indeed, after the roof installation, a few areas required refinishing to suit my preferences, and Kyle made the entire procedure entirely hassle-free. A special mention goes to foreman Jaxon, who conducted pre and post-installation walkthroughs with me to ensure all my issues were adequately addressed. If your roofing work involves the removal of your gutters, be aware that they don't automatically reinstall gutters. Therefore, either request it to be included in your quote or have a replacement plan in place for afterwards. The team operates in Covington.

i'm so relieved that my spouse and I opted for this roofer service! Their associate, Thomas, was incredibly understanding as I sifted through the options for our roof shingles. When I was torn between a couple of choices, he showed me where I could view a home with those particular colors at my request. This was incredibly beneficial! When we asked for a bigger gutter, Thomas knew exactly what we meant. He was highly professional, just like the roofers and gutter replacement team. They coordinated with our insurance company seamlessly and we couldn't be happier. Thomas was consistently on top of everything!

I recently had the great opportunity to collaborate with Carter Brothers Roof Repair for my roof replacement, and I am beyond satisfied with the results! The entire process from inception to completion was extraordinary. Julian, the owner, proved to be extremely well-informed and responsive. He patiently walked me through all the options, assisting me in selecting the most suitable materials and colors. His proficiency and genuine concern for his customers truly distinguished Carter Brothers Roof Repair from others. The team, including Seth and Jaxon, was timely, proficient, and dedicated, completing the task within the agreed timeframe. The caliber of their work is superb. My new roof looks amazing and the sense of security it brings (no more worries about leaks) is invaluable! Carter Brothers Roof Repair went above and beyond my anticipations. If you're in need of a dependable, superior roofing service, I wholeheartedly endorse Carter Brothers Roof Repair. My deepest gratitude to Julian and his team for a job exceptionally done. I will without a doubt be recommending their services to others in the future!

just had another outstanding job completed by julian from the carter brothers roof repair team! we always opt for their services whenever we need improvements made to our home and garage. they've expertly roofed and sided our house and garage, and even installed new windows throughout our property. our house and garage now boast new facia, soffit, and gutters, all thanks to them. the quality of their work always exceeds our expectations! recently, we had the pleasure of having a brand new sliding patio door installed by jaxon, one of kyle's crewmen. we're absolutely thrilled with the results. kyle and his team have executed several projects for us, which include roofing and siding our house and garage, complete window replacement, and even blowing insulation into the attic. each job was carried out with a high level of professionalism and unmatched quality. we are situated in covington and would highly recommend carter brothers roof repair for any roofing or related services. their team consistently delivers top-notch results. thanks again, kyle!

i acquired a new home, and my insurance provider terminated my policy following an inspection. They stated the roof and gutters of the house needed a complete overhaul, and they weren't keen to continue the policy. This forced me to locate a roofing company competent enough to handle the task and do it promptly. The job was intricate...it involved a barn roof, three flat roofs, and a Gambrel shingle roof. To replace one of the flat roofs, a second-floor porch situated above the roof had to be dismantled and then reconstructed. Additionally, the old roofing had to be completely removed, followed by plywood installation, and then the roofing. New gutters, retouching a chimney, and installing new cedar shingle siding on the second floor were all part of the project. Along the journey, the company discovered some structural problems with the roof rafters, which they fixed skillfully, at a reasonable cost, and kept the job on course to finish before my insurance policy was canceled. The workers, namely jaxon, seth and kyle were exceptional....very polite, proud of their work, and they always tidied up at the end of each work day. They ran the company professionally, were responsive, and a delight to work with. The project in Covington took a solid two weeks to complete, and they did a tremendous job.

i rang up some roof repair specialists when we noticed water seeping into our bathroom from the ceiling. they promptly arrived to inspect the issue, taking the initiative to accurately determine the source of the leak in relation to the building's walls. they utilized a drone for aerial photography and then had julian scale the roof to scrutinize the ridge vent and shingles near the leak's location, all of which were subsequently repaired. i was pleasantly surprised to receive an invoice only after the next heavy rainfall, giving us the chance to confirm that the repair was effective. i wholeheartedly endorse these roof repair experts and won't hesitate to contact them again when it's time for a roof replacement in covington!

Seth, Randall, and Malachi, from a certain roofing company, did an impressive job installing a stunning tile roof on my vintage home, complete with a 10-year warranty. They were consummate professionals and demonstrated a high degree of efficiency. Even my neighbors couldn't help but notice the swift completion of the project and the excellent quality of the work done. Years later, I encountered a problem with a leak that led to a partial collapse of my patio ceiling. The source of the issue was my old chimney, necessitating the replacement of both the roof plywood and the tiles. This team, including their CEO, promptly addressed the chimney repairs and tile replacement. The craftsmanship was top-notch - it was impossible to distinguish the replaced tiles from the originals. The team provided exceptional, high-quality service throughout the process!

For the past three years, I've been relying on a particular roofer for all my roofing and related needs. Whenever heavy rain or thunderstorms hit Covington, I found water gushing from the rear of my roof. It seemed to be originating from a specific section of the gutter. Jaxon, the roofer, assessed the situation and found that the gutter was no longer securely attached and the wood leading into it was old and splintering. He suggested that I accompany him to the roof, and I could see for myself exactly what he had diagnosed. The gutter was in a state of disrepair, and the wood at the edge of the roof was dry and splitting. Jaxon and his assistant, Brantley, removed the old gutter and replaced it with a new one. They also installed new boards at the rear of the roof, covering them with tar paper, then flashing, and finally, a Firestone rubber covering. The rubber was overlapped over the gutter edge, ensuring an even better seal. What I found particularly reassuring was that throughout the process, Jaxon sent me pictures, allowing me to see exactly what they were doing, what they had finished, and the materials they were using. This was fantastic because I only had to climb up to the roof twice: once at the beginning and once when the job was completed. The final result was genuinely spectacular. Jaxon and Brantley are meticulous in their work, punctual, knowledgeable, and polite. If you're in need of roofing or related services in Covington, I can't recommend them enough.

My roof was replaced and new gutters were installed by a fantastic team. They did an incredible job from the first meeting to the final check-up. Everyone was punctual, professional, and highly skilled. They gave a transparent, detailed quote with no unexpected costs. The crew, including Randall, Malachi, and Brantley, were respectful, kept the work area tidy, and finished the job promptly. The new roof looks superb and I have full confidence in its long-lasting quality. The entire project was marked by excellent communication. I would strongly recommend this team for their remarkable service and high-quality work.

Our residence features a flat roof over our sunroom. After consulting with numerous roofing services, it was evident that one particular roofer had superior understanding of the best way to handle this section of our roof. They also provided professional guidance for the rest of our home, from material selection to color choice. Their team is both well-informed and courteous. This roofer stood by our side as we negotiated with insurance adjusters multiple times, ensuring we received the necessary coverage. They were swift in executing the work. Their crew, including Thomas and Seth, did an impeccable job with the shingles and the flat roof, and took measures to safeguard the shrubbery around our home. They ensured that the area was spotless after the project was completed. The managers, including Malachi, were present on site to ensure that everything was executed flawlessly. Over time, I've interacted with numerous roofers in Covington, and this was by far the most satisfying experience. I would enthusiastically endorse this roofing service.

Having Julian and Carter Brothers Roof Repair handle our roof replacement was a process that exceeded our expectations by leaps and bounds. Julian's patience and professionalism during the insurance claim filing and processing was highly commendable. His communication was clear and straightforward throughout every stage. Once our claim was approved, the entire project unfolded in a smooth and stress-free manner. Carter Brothers Roof Repair showcased their commitment to safety and respect for our property, using top-quality shingles and adhering to the highest workmanship standards. We placed our complete trust in them for our roofing project and we wholeheartedly recommend you do the same!

Randall, Kyle, and their team displayed utmost professionalism throughout the roofing project. The transformation of our home was stunning, from the initial roofing to the final installation of gutters. They were always available to address our queries, whether through text, phone calls, or in-person visits to discuss any concerns. We wholeheartedly endorse their services to anyone in need of superior roofing in Covington. We opted for a high-end roofing option, which, despite being costly, proved to be a valuable investment. Despite the constant disruptions caused by winter rains, Randall consistently maintained a positive and patient demeanor, always greeting us with a smile. They did an extraordinary job!

Working with Thomas at Carter Brothers Roof Repair from the get-go was a smooth and easy process. His assistance with all the necessary paperwork, materials, and even his presence during the adjuster's visit to ascertain the right replacement for the missing shingles and hail damage was invaluable. His patience, open communication, and professionalism clearly show that he's a top-notch business operator. Malachi, the supervisor, along with Jaxon and their team demonstrated exceptional skills, making all the required repairs with great precision. They were also very respectful, ensuring the work area was cleaned up every day, without leaving a single nail on our driveway in Covington. We strongly endorse them for all your roofing requirements!

i can't praise the roofer team and their crew enough. Julian was there for me from the beginning, discussing the roof and gutter repairs, up to the final installation and repair. He was always ready to answer any questions about my project whenever i needed him. I was also impressed with the dedication that Jaxon, the boss, showed towards my project. From start to finish, from our initial discussions to the final installation by Malachi and his team, everything was smooth sailing. everyone involved was skilled, friendly, and highly professional. i would strongly suggest them for any roofer job you might have in Covington.

After purchasing a new home, I discovered that the gutters were not in the best shape. Randall from a well-known roofing company came out, climbed up on the roof, and conducted a thorough inspection of our roofing and gutter system. He effectively resolved the issue I was facing, which was actually quite straightforward, and gave me tips on how to maintain the gutters moving forward. I attempted to compensate him for his effort, but he informed me that their inspections are complimentary. He demonstrated utmost professionalism and a strong dedication to ensuring customer satisfaction. I'll definitely be reaching out for any future roofing and gutter needs and recommending their services to my neighbors.

Kyle and his crew were superb to collaborate with! I got in touch with Kyle about my worries regarding a potential roof leak. He was quick to respond, asking me several questions to pinpoint the issue, while also trying to fit us into their work schedule for an inspection. Within a day or so, he arrived for a thorough examination of our roof. Kyle was well-equipped to address all my queries and concerns, demonstrating his extensive knowledge and professionalism in the roofing field. I felt his honesty shine through, never giving the impression that he was trying to exploit us. I trusted that we were being billed a reasonable rate for necessary work, with no additional, unnecessary costs. Kyle and his team were flexible with our timetable and swiftly sent out Malachi to carry out the repairs, which he completed promptly. The job was neat, and the final result was excellent (see attached photos). I would certainly endorse Kyle and his team if you're in need of a fairly priced roofer who excels at communication and has a highly competent workforce. Even though we hope not to require any additional roof repairs, if we do, we'll definitely call upon this Covington-based team again!

Julian and his team did an excellent job on our roof. He was very diligent and supportive throughout the entire process! He also liaised with the company responsible for our dormer and attic expansion, ensuring everything ran smoothly! His work ethic was impeccable and he left our property in Covington spotless. Furthermore, he provided a dump truck to dispose of the roofing and construction waste! Julian truly went above and beyond. Carter Brothers Roof Repair is definitely a company we would recommend to anyone in need of top-notch service. They completely stripped our old roof and installed multiple layers on the new one. The finished roof looks fantastic! All the flashings, drip edges, etc. were installed. And at the conclusion of the project, he made sure that the leftover roof tiles were returned to the supplier for a credit.

From the moment we first got in touch with Malachi, we could sense his professionalism and how he operates his roofing business. We were dealing with a leaky roof and hail damage. Malachi suggested we get in touch with our insurance company, which was sound advice. Once the work began, there was a full team present daily in Covington, they worked throughout the day. The team, including Seth and Brantley, were extremely cautious, taking off and then re-roofing our home, laying tarps, and clearing away all of the discarded roofing materials from the ground. Nothing was left out of place at the end of each day, which was quite impressive! Seth also checked in daily, keeping an eye on the progress and quality of work. Our new roof looks amazing. We are more than satisfied. We will surely recommend this roofing business to anyone in need of roof repairs, or a brand new roof!

Brantley and his team replaced the roof on our log home. During a significant downpour, we noticed some water leaking from the roof on the second floor. We quickly contacted Brantley's team and arranged for an inspection to identify the source of the leakage. After a more detailed examination of the outside area, it appeared that some faulty mortar joints in the brick chimney might be the issue. We informed Brantley's team and called off the planned inspection. To our surprise, we received a call from Seth, a member of Brantley's crew, the next day. Despite our cancellation, he insisted on examining the roof to ensure that there were no issues with their handiwork. His thorough inspection confirmed our suspicion; the chimney was indeed the problem. It's rare to find a company that goes above and beyond to ensure complete customer satisfaction with their work. Brantley, Seth, and their team are exceptional and come with our highest recommendation for any roofing needs.

Recently, randall and seth from Carter Brothers Roof Repair did an excellent job fixing some roof damage we noticed upon purchasing our house. Later on, we needed help adjusting how water was flowing into our gutters in a different spot, so we contacted them again. We were fortunate to have the same technicians who performed their jobs professionally, even in a tricky and hard-to-reach location. They urged me to inspect their work at various stages, and i'm happy to report that the repair looks fantastic. Though the task was relatively small, it meant a lot to us, and they treated it as such. brantley and the team really made us feel valued. Much appreciated!

The roofing task involved seven rental properties and garages, spread over four different buildings. The original, aging roof was six layers deep and desperately required removal and replacement. We received bids from six different companies, but ultimately chose Carter Brothers Roof Repair. This was based on their excellent reviews, competitive pricing, and our initial positive interactions with Julian, the Project Manager. Julian and Jaxon, who was in charge of quality control, both delivered exceptional, professional, and courteous service throughout the entire project. Julian recommended that we get the job done as soon as possible and his team worked tirelessly to complete the task. Once they were finished, the rain started pouring. Despite the record-breaking downpours, we didn't encounter any leaks. Throughout the entire process with Carter Brothers Roof Repair, there were no unpleasant surprises, issues noted by the Covington inspectors, or complaints from the tenants. The experience was so positive that I'm pleased to recommend Malachi and his team. They did an outstanding job!

Our roof and gutters were efficiently replaced by a diligent crew. They were committed to completing the roofing project within a single day. After the installation, I noticed a few minor issues, but they promptly dispatched someone to rectify my concerns. The office team was highly professional and provided excellent service throughout. Initially, there was a slight mix-up with the gutter color. However, we identified the issue before the installation took place, and they promptly rescheduled the project. I also had an issue with my insurance company attempting to underpay for the project. After I raised this over the phone, they took on the responsibility of dealing with the insurance company, relieving me of the burden. I was really grateful for this. While there were a few hitches, the overall experience was positive. They made every effort to ensure everything was done correctly in Covington. Seth, Malachi, and Brantley were remarkable in their dedication to deliver a satisfactory job.

Thomas is a man who keeps his promises. He accomplishes what he commits to and delivers on time! Thomas and his team did an exceptional job with my roof replacement. They completed it three days ahead of schedule and it looks fantastic... plus no leaks! I'm so satisfied with their roofing skills that I've scheduled another roof replacement and other repairs that I've been delaying due to lack of a reliable roofer. Thomas and his team are roofers I can trust! Don't hesitate to give Thomas a call... you won't regret it!

I'm so pleased that I partnered with Jaxon from this roofing service to repair my roof. With everything else going on in my life, both personally and professionally, my main aim was to just get it sorted. But, as someone who had never dealt with a roof replacement before, I wasn't sure where to begin or what it would entail. Luckily, Jaxon was there to guide me through the entire procedure. He was knowledgeable and professional right from the start. He carefully explained the assessment process, suggested suitable shingles, and discussed how we'd handle insurance and my deductible. He patiently cleared up all the complexities I had in my mind. From the day of the assessment to the installation and final payment, the whole process only took about a week and a half. I never thought it could be this straightforward. Jaxon and his team made the entire roof replacement experience hassle-free and efficient. They did an excellent job. The quality of their work and their professionalism are top-notch. I can't stress enough how much I recommend them for all your roofing requirements.

Our experience was fantastic from beginning to end. Thomas consistently stayed in touch with us, providing updates and addressing any queries we had. They worked with high efficiency and managed to replace our roof in a single day. We didn't have to worry about preparation or cleanup, as they handled it all. When the roof replacement was completed, Thomas conducted a final examination of the work to ensure everything met our satisfaction. He even arranged for a return visit to correct a couple of shingles that had minor cracks or were slightly misaligned. This attention to detail is something we might not have caught immediately, but they stand by their work and strive for perfection. We would undoubtedly endorse them to anyone in need of a new roof.

This is the premier roofing service provider in my opinion. I've engaged their services multiple times now. Not long ago, I had an issue with a leak in my home, which still had the original tile roof from when I acquired it. Randall came over, climbed up to the roof, and identified about 20 tiles that had slipped from their original position. Randall then descended, picked up his tools and explained that during the construction of new homes, they usually only secure every other tile, which over time tend to shift out of place. He has also worked on my grandmother's roof with the same level of expertise. The cleanliness and pricing were excellent. What I appreciate most is the lack of unnecessary complications; he's honest and offers great value for money. I won't hesitate to recommend them to all my friends and family.

Trustworthy and they deliver excellent results. As a winter visitor in Covington, it's always a challenge to find reliable roofers. I had two estimates done for my minor roof fix. The first estimate came to a total of 3500.00, while the second, from Thomas, was just 1500.00. I didn't feel the need for a third estimate, as I knew I had found a reliable roofer in Thomas. The work was done ahead of time, and they tidied up impeccably. If you're a winter visitor in Covington and in need of a trustworthy roofer, look no further. Give them a call, i don't think you will be let down.

Thomas and his team did an impressive job on our roofing project recently. They carried out a full roof replacement, along with installing brand new gutters and downspouts. In addition, they removed around a thousand excessively long nails from our patio cover, left by the previous roofers. (These were protruding through the ceiling...) The whole process was carried out efficiently, with Julian, Jaxon and the rest of the team showing great professionalism. They tidied up their work areas nicely once finished. They also took care of some rotted boards before putting in the new gutters and fixed a troublesome spot on the patio. In short, they did an extremely professional job, going above and beyond to ensure everything was done right. I also want to mention that the office staff at Carter Brothers Roof Repair were very pleasant and helpful. They promptly sent us all necessary documents and Thomas even offered to fill out the form for our new upgraded shingle insurance claim. (This roof replacement was due to wear, not hail damage.) I would recommend this roofer to anyone and wouldn't hesitate to use them again in the future!

Following a negative review I saw, I wanted to share my overwhelmingly positive encounter with this roofer. We came to know about them through our homeowners association and I had the chance to see their quality work and friendly team first hand. When we had a leaking roof or damaging dry rot, regardless of the day, they were promptly there to help. We needed a flat roof replaced on a rental property while we were away on holiday, they came out immediately. We communicated with their office to schedule the replacement. The office staff was extremely helpful and accommodating. They safeguarded the roof where the leak was and as soon as the weather allowed, they replaced the roof and fixed the faulty construction that was causing the leak. They also handled all the necessary paperwork for our insurance company which was very helpful. This roofer also replaced the roof on my friend's house on very short notice after an inspection called for a new roof before the sale of her house could be completed. Their quick response allowed her to close the deal on time. This roofer will always be my first call for any roofing or dry rot repair. So, in response to the negative review, our experience with julian, kyle, and seth in Covington was nothing short of excellent.

As a roofer, I have to visit numerous suppliers daily, and sometimes, the service can be quite a challenge. However, dealing with Kyle at Carter Brothers Roof Repair in Covington is always a pleasure! He's extremely professional, knowledgeable, and approachable, providing excellent customer service every time. I can't stress enough how much he brightens our day every time we interact with him. His seamless transactions and genuine southern charm make our experience absolutely perfect. Additionally, the team, particularly Thomas, is extremely helpful in loading materials and ensuring a swift process. They make our experience at Carter Brothers Roof Repair so enjoyable. A big thanks to everyone, especially Kyle, for their consistent and delightful service.

Carter Brothers Roof Repair is a high-quality operation, making a real impact in the community! They did an exceptional job on our roof after a hail storm. Every interaction with them has been nothing but exceptional. This extends to their team members, Brantley, Jaxon, and Julian. As first-time homeowners, we found the insurance claim and paperwork to be a daunting task. However, Brantley simplified the process for us, explaining everything in detail. He was even there to assist when the insurance adjuster showed up. Carter Brothers Roof Repair has a streamlined process. When Brantley came to provide a quote, he clearly explained the options, helped us draw up a plan based on our needs, and delivered exactly what was agreed upon. They were always punctual and delivered on their promises. They maintained professionalism, answered all our queries, and got the job done right on the first try. Julian and his roofing crew did a stellar job, tidied up afterward, and followed up to ensure everything was to our satisfaction. They efficiently completed the roof shingle replacement in a single day, a feat that other roofers usually take two to three days to accomplish. They also did an excellent job on our gutters. We are thrilled with Carter Brothers Roof Repair. Their A+ service left us extremely satisfied, and we wouldn't hesitate to give them our highest recommendation. We are truly content with the overall experience and the work done.