Campbell's Quality Exteriors

You are not a number, your business is very important to them. Very high quality work and the best customer service I have ever had.

Excellent job on roof. Still waiting for new siding but based on past excellent, the workshop and siding will be perfect.

We called Campbell's about a year ago to get a quote on our roof. It took a few phone calls to finally get someone to answer us but we were finally able to get them scheduled to look at our roof. They were nice to us then and everything went fine.

A few months later we had this horrible hail storm! We decided to finally have our roof done and, again, contacted Campbell's. We gave them half down for the job up front. This was the beginning of July. We were told that the job would get done at the end of August or very first of September.

After the end of August came and went and we hadn't heard from them, we decided to try and call just to see where we were on the schedule. My husband called several times for a couple of weeks and almost daily for a week and left messages with the receptionist. We couldn't even get a courtesy phone call back! It was extremely frustrating as we only wanted to know where we were on the schedule and nothing more.

I felt that we were not important enough to them to give us a two or three phone call back. My husband called on a Saturday and finally got an answer from Reuben. My husband told him that we wanted our money back since we decided to go with someone else as we had not heard back from him in weeks. We explained that we were waiting to get our roof done for an appraisal on our home and Reuben told us that having a new roof would not impact the value of the appraisal at all! After some frank discussion we told him we just wanted our money back.

We got our money back promptly.

I can't attest to their quality of work, but I can tell you that the lack of communication is frustrating and unprofessional. I hope in the future that they will be able to learn to communicate better and efficiently with their customers, who are paying them a lot of money to get work done!

(The response to this initial review was just another proof of the lack of communication. We had tried to call previously but, as another frustrated caller noted in another review, the mailbox was always full and we couldn't get someone to answer. Also, we don't have, nor have ever, had a metal roof. We wanted to update our shingles to metal. That would have been made apparent if someone from this company had come and looked at it sometime this year. Also, I didn't say my husband called every day for a week. I said he called several times during the week. It's sad that a business can't just admit that they made a mistake. And good for you for keeping such good records! We can all learn from times like this and it's okay!)

Cambell’s Exteriors has been very helpful, courteous and professional. They have put in a great looking fence, and they did a great job picking out and installing new siding. I couldn’t be happier with the quality of service and work that they do. It’s insane that someone would leave a 1 star review for a company for having a full mailbox. That’s how you know they do great work because when a customer has damage done to their exterior (i.e. a hail storm) Campbell’s is the first place they call. If your looking for an robotic answering service call one of the big box stores, if your looking for quality exterior work then you want Cambell’s

Reuben and Kim always take the best care of us. They sell quality products and take the time to help us make the best decision. We wouldn't go anywhere else.

The lady who answered the phone was rude to me. All I wanted was a quote on a repair of the siding on my house and then schedule the repair later when they could do it. She told me my job was to small for them. No, really, she actually said those words! When I asked if they would at least come out and look at what I needed, she lectured me and then hung up on me.

Rude person. In my opinion, I would avoid this company! If a small thing causes this kind of reaction.... beware.

Now, to find a siding company that treats people with respect.

Campbell's have worked with us in replacing several difficult windows and we highly recommend their company. The quality of product, workmanship, honesty and customer service is so great that we have called them to help us with new windows and fencing in our new home.