- 2507 E Saint Patrick St, Rapid City, SD 57703
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “Black Hills Exteriors”?
Customer feedback for Black Hills Exteriors is predominantly positive, highlighting exceptional customer service and effective communication throughout projects. Many reviews commend the professionalism and responsiveness of the staff, as well as their willingness to address questions and concerns promptly. The quality of workmanship is frequently praised, with several customers noting thorough clean-up after jobs. However, there are serious concerns regarding subcontracted work, specifically related to delays and unresolved issues, which mar the otherwise strong reputation of the company.
What Users Like The Most
- You don’t find service like that anymore.
- Kenny was professional, knowledgeable, and easy to communicate with.
- Great customer service and followed up and answered any questions that I had.
- The team demonstrated integrity, professionalism, detail orientation, compassion, and humility during the process.
- The install team was in and out and they cleaned up after themselves.
What Users Like The Least
- I had to wait an additional 9 months for a skylight replacement.
- I called BHE and left multiple messages but they obviously had no interest in helping me.
- They subcontracted a group of guys to replace my roof, which was surprising.
- The workers did a horrible job of cleaning up.
- Constant leaks caused water damage in the attic and ceiling drywall.
Recommended Reviews
Found a ceiling stain and feared the worst. Adam came out and could not find a leak. Took pictures back to office and they decided the only thing it could be was maybe roof vent was leaking. Adam came back out and applied silicone caulking around the vent. Told me to keep an eye on water mark and call him back if needed. The bill? $0. He came out twice and fixed it for free. You don’t find service like that anymore. Thank you so much!
BHE was initially very helpful and prompt. They subcontracted a group of guys to replace my roof, which was surprising. The Spanish music was way too loud from the workers and they did an horrible job of cleaning up. After the roof was replaced, I had to wait an additional 9 months for a skylight replacement. Once the skylight was installed, I had constant leaks which caused water damage in the attic and ceiling drywall. I called BHE and left multiple messages but they obviously had no interest in helping me or admitting their subcontractors did a bad job. After several months of harassing them, I had to hire another company. The other company arrived and noticed immediately how BHE had not installed flashing around the skylight and they had glued shingles down around it which was causing an excessive amount of leaking. The other company barely charged me for the work because they felt bad I had been taken advantage of. In BHE defense, they seem to be busier with bigger jobs and residential work may be a little beneath them so it might have been my mistake for calling them.
A GREAT BIG THANK YOU TO CHRIS T FOR HIS HELP AND UNDERSTANDING MY NEEDS. I WAS IMPRESSED ON HOW FAST THEY ALL WORK SO HARD, GREAT JOB. BHE GREAT TO WORK WITH PEOPLE.
Company Locations
Head Office
- 2507 E Saint Patrick St, Rapid City, SD 57703
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available