- 415 Elm Ave, Roanoke, VA 24016
- Commercial Roofing
- Residential Roofing
- Locally Owned & Operated
- Metal Roof
- TPO Roof
About the Business
At Beck & Call Home Services, located in Roanoke, Virginia, we pride ourselves on our versatility and technical expertise in a wide range of home improvement projects. Specializing in roof installation, replacement, emergency repairs, waterproofing, gutter repair, and cleaning, we are equipped to handle both residential and commercial needs. Our well-coordinated team ensures that every project is managed from start to finish, delivering durable and high-quality results. We understand the importance of organization and attention to detail in our work.
Our commitment to consistency and reliability allows us to tackle complex projects with confidence. Whether you need a simple repair or a comprehensive installation, we are dedicated to providing long-term value for our clients. Our thorough approach ensures that every aspect of your project is completed meticulously, leaving you with peace of mind and a job well done.
What people say about “Beck & Call Home Services”?
{
"summary": "Customer feedback regarding Beck & Call Home Services is mixed, with a significant divide between positive and negative experiences. Many customers praised the company's communication, professional service, and responsiveness, emphasizing their satisfaction with the quality of work and timely completion of projects. However, several reviews highlighted serious issues with subcontracting, delayed communication, and a lack of follow-through on quotes, leading to frustration among some customers. Overall, while many customers have had excellent experiences, the notable negative feedback raises concerns about consistency in service delivery and communication.",
"liked": [
"Great service, professional workman, and communication with staff was outstanding.",
"Communication was clear. They arrived on time, were neat and professional.",
"Everything about my experience was positive -- from first contact and scheduling, to discussing the work that needed doing.",
"Scheduling was easy, price was very reasonable, and I couldn’t be happier with the work.",
"They reached out quickly, got the work scheduled quickly, and the work was great!"
],
"disliked": [
"The subcontractor was very behind on the project, trying to skip important steps.",
"Never received a quote back even after they reached back out to me saying they didn’t forget about us.",
"We were told explicitly on the second visit that we'd get a quote by the next day for a full bathroom remodel, but received no quote.",
"There was zero communication about when he was coming back.",
Recommended Reviews
We were really excited to hire Beck & Call for a few projects for our home. However, they subcontracted the job out & that's when all of our problems started. The subcontractor was very behind on the project, trying to skip important steps, that were detailed in the contract. When moving our kitchen appliances to redo the floor, it was suppose to be 2 days, a Wednesday & Thursday. It ended up being 9 days our kitchen was unusable. He left on Thursday, zero communication about when he was coming back. Beck & Call clearly doesn't communicate with their workers because when I was calling Monday & Tuesday asking when someone would be coming back to finish, they didn't even know the project wasn't finished!! We had nothing but problem after problem, at one point they tried to blame us that the work was behind because the worker wasn't laying our tile correctly, which we caught on the 2nd tile that was laid. He was actually cutting our larger tile into smaller pieces, making the job harder on himself. It's July, he kept leaving our door wide open, after we asked multiple times not to do that (I'm sure our next AEP bill will be outrageous). He left our old broken flooring and tools around our property for days, where our children & dog run & play. We constantly were in communication with Beck & Call about our issues, even though they knew all about the issues we had, they barely discounted the project. We were wanting to remodel a bathroom after the kitchen but we definitely won't use them.
Great service, professional workman, and communication with staff was outstanding . I would highly recommend them for any of you household needs
Very easy to work with- I appreciate a family run business. I am pleased with the work and would use them again without hesitation.
- 415 Elm Ave, Roanoke, VA 24016
- Commercial Roofing
- Residential Roofing
- Locally Owned & Operated
- Metal Roof
- TPO Roof