Bartlett Brainard Products Co.

From my first meeting with Cathy to get an estimate for new windows in my home to the completed project, the process with Bartlett Brainard was easy and seamless. The quality of work and craftsmanship of the crew was outstanding. The installers were so meticulous with every detail especially the outside trim work. I highly recommend Bartlett Brainard and would definately call upon them again for my next home improvement project.

Bartlett Brainard did a fabulous job on the exterior of my home! The project included new roofing, siding, gutters, and several window replacements. We were reluctant to replace our cedar siding with vinyl, but we worked closely with Bartlett to achieve a look that is both aesthetically pleasing - and maintenance free. Their trim and carpentry work was excellent and their craftsmen are very responsible and professional. I highly recommend the Bartlett Brainard Products Co.

The Bartlett crew was very professional in all aspects of our window installation. They worked together efficiently and smoothly and left our home, both inside and out, as clean, if not cleaner, than when they started. Our new windows are beautiful, and open and close so much more easily than the ones they replaced. We are very appreciative of the work that the Bartlett team did for us.

I would highly recommend Bartlett Brainard for your roofing needs. Josh did a great job of explaining the process and the materials that were going to use for the roof. He helped me pick the right tiles with my color preferences. I never felt Josh was pushing me to go with this company. Cathy helped me deal with my insurance company and was always there to answer my questions. The roof installers took good care of my yard and left it spotless. They even moved my outdoor decorations away from the house so nothing would get damaged. I am very pleased with my new roof. It was stress free from beginning to end. Thanks so much Bartlett Brainard!

We had an excellent experience with Bartlett Brainard. We primarily worked with Josh who patiently guided us through choosing new doors and hardware. The folks who did the installation were all professional and friendly. There was one little hitch in wiring but Josh and Cathy both got back to us immediately and the problem was resolved in under an hour. Problems are going to happen but how they are dealt with speaks volumes about a business and Bartlett Brainard handled the issue with speed and ease. We will definitely call them for future work.

We are extremely happy with our new roof from Bartlett Brainard! From start to finish, Josh was very professional and helpful, and he ensured that all aspects of the project flowed seamlessly. Also, a big thank you to the team that installed our roof! We appreciate your dedication and hard work, and also appreciate the thorough clean up once the project was completed. We look forward to enjoying our new roof for many years to come!

My older home needed exterior structural repairs. Bartlett Brainard reconstructed the roof over the patio, replaced rotting soffits and fascia, and reinstalled gutters. Their work is high quality, they don't take shortcuts, they make sure the job is done right. This is a family owned local business whose employees have been with them for many years, they don't use sub-contractors. I highly recommend them. They are totally honest, completely reliable, they stuck to their schedule, and are a pleasure to do business with.

We did a window project with Bartlett Brainard and they were spectacular! Josh came out and did a great job explaining the process, measuring, and offering options. Karen has tremendous experience and was a pleasure to deal with. The crew doing the replacement of the windows and the crew doing the outside siding were friendly, professional and incredibly clean and organized. A company with old time outstanding service.

Bartlett Brainard repaired siding damage to our garage. Karen was very responsive on the phone, Josh did a careful job of estimating the project, and Dennis did a faultless job of removal and replacement. We are pleased at how quickly the project was accomplished. No complaints. We have used B-B before, and won't hesitate to call on them again.

Recently, I was in need of a new roof on my home. Cathy and Josh (and Karen) were extremely professional throughout my entire roofing experience. They worked with me to have the roof done in a timely manner. The contractor they used was tremendous! They stripped off the old roof and completed the job seamlessly! I am so happy with my new roof. Their attention to detail is exactly on point. I HIGHLY recommend Bartlett Brainard for any roof or other jobs that need to be done.

Two stars because they were able to have someone come out and look at my door the same day I called. The guy that showed up was a salesman, not a contractor, who wanted me to order a whole new custom door, but told me he would talk to the project manager to see what they could do as far as repair and would get back to me the next day. Two days later, I emailed the office who stated he would get back to me and he never did. Turns out this repair took a total of 20 minutes, and I did not, in fact, need a custom door. He was looking at dollar signs, I was looking to just secure my house. Not impressed.

The website says “Window Installations- No matter how large or small your window project might be, we can provide you with the window installation services that your home needs”.

I just called and requested a quote for a singular window installation. A friendly woman answered with “of course we can install a singular window, what size window were you looking to get?”.

When I stated that the window had already been purchased, and we needed installation only, the tone quickly changed and I was told “oh we don’t have time for a singular window unless you purchase the window from us. We’re booked out for months.”

I was a little shocked, given the complete change in direction once it was known that we already had the window purchased. So much for the websites claim on “no matter how large or small your window project might be…”

The funny thing is, we were even willing to pay a premium for install probably more than what Bartlett makes on selling the window.

Oh, and to mention, we are a previous customer of Bartlett (sliding door install). Sad that this is how Bartlett can treat returning customers. We will not be going back, and will no longer be asking Bartlett to quote residing our house for us which we planned on doing in the spring.

I am in Brazil at the moment, and I trusted Bartlett to take care of my house in West Hartford. They have done a great job and I plan to do more renovations in the near future, of course with Bartlett!!

This was our 3rd project with Bartlett-Brainard. As we committed to this, their sales person measured the space and took notes. Then a week or so later, their carpenter came out to measure again. “Measure twice, cut once” like school shop classes. They gave us an estimated approximate time to have the sliding door unit manufactured and then their schedule. As the time got closer, I reached out to them and them to me. In the last two weeks, communications increased until the day before installation to confirm our availability. The door was delivered early that morning as we were told, then their carpenters arrived to start working. The job took one day, start to finish. The quality of the work and their professionalism was outstanding. They helped take down a vertical’s curtain and rehung it on completion. They were neat and didn’t leave any construction debris.
Bartlett-Brainard was recommended to us before the first project by previous customers who were also very happy with the work they did. I am happy to do the same thing again.

We had a fantastic experience with Bartlett Brainard. They were very professional, on time, on budget and provided high quality work. Screened porch, mudroom/windows, interior doors were all completed by a very experienced and skilled team. They assigned a client/project manager who was always available and answered every call/question with complete clarity. You never know who to trust when you solicit this kind of work. So happy we found a trusting partner for future work in West Hartford. Highly recommend.

Cathy replaced my roof and recently installed two full glass storm doors. Her company also installed gutters with maintenance free guards. It is a pleasure working with her. Her employees do a fantastic job. I would recommend Bartlett Brained for any of your home projects.

Bartlett and Brainard assisted us with replacing some siding on our house that was damaged during a storm. Malcolm was very helpful and informative and Dennis did a great job with the install. Thank you all!

I needed a couple of steps leading from my screened in porch. Bartlett responded promptly with a thorough and reasonable estimate. The job was completed promptly and with professionalism, and I am really happy with the outcome. The steps are very solidly built and look very nice. I am very happy with the outcome.

The group of 3 represented their company very well, explaining the work to be done. They were most professional, meticulous, and expert in window and door installation. Prior to leaving the job a review of window and door functions was performed and their clean up outstanding! We will definately use and recommend Bartlett Brainard for our next set of windows in Jan 2024!

We had an excellent experience with Bartlett Brainard. Heavy branches that broke off in a windstorm had destroyed our old and brittle siding and the entire house needed to be resided. The whole B-B team was great: the analysis of what needed to be done was thorough and professional with options and recommendations explained clearly, the work crew was efficient and responsive to any questions or concerns I had, minor surprises encountered during the project were quickly and competently addressed, the work was done on schedule, cleanup was excellent, and our 95-year old house looks beautiful! Also want to mention the great job Cathy did in helping to convince a low-balling and very stubborn insurance company to ultimately cover 100% of the cost of the job. Couldn’t recommend Bartlett Brainard more highly.

Bartlett Brainard was a wonderful company to work with. They were on time, professional and cleaned up everything before they left. They vacuumed up all dust, moved my furniture back and were very pleasant. The product is beautiful and sturdy. I will definitely be using them again and will recommend them to everyone I know.

Bar none, the best people for any outside work your house needs, doors, windows, siding, gutters, roof, decks, etc. Honest, 100% reliable, and trustworthy. Look no further. You want Bartlett Brainard. I have done business with them again and again for 20 years. My top recommendation.

Bartlett Brainard replaced my dreadful (circa 1960!) old siding on the non-brick areas of my house as well as new windows and a door to my 3 season room. They showed up on time, introduced themselves and treated me and my home with respect. The job was finished within the given timeframe. The workmanship was excellent! I’ve had many compliments! I highly recommend them.

Repaired our roof after some storm damage. Roof looks brand new! Can't even tell where the damage was. Highly recommend them!

This company is very well organized and completes work quickly and thoroughly. Their roofing team does impeccable work. They replaced screen doors for us, and the new doors were very high quality.

We remodeled a family room with vaulted ceiling/skylights that were leaking. The project required significant coordination between roofers, dry-wall, flooring, masonry, and electrical contractors. Jim L was especially helpful in identifying the problem areas, explaining the process for repairs, and coordinating the subs. A few hidden issues were identified during the renovation process, requiring prompt involvement of additional subs. The subcontractors identified for each aspect were high-quality, professional, personable, and did excellent quality work. We were extremely happy with the outcome of the project.

We had a fantastic experience working with the Bartlett Brainard team! We very much appreciated the time that Cathy took to help us address design issues and choose appropriate products in advance of beginning work on the project. Her advice at the outset of the project was invaluable, and she and the rest of the Bartlett Brainard team brought the same level of professionalism and organization to the project once underway, communicating regularly, addressing concerns promptly, and working with us to make sure that we loved the end product. Having folks in and out of your house over a long period of time can take its toll, but I can honestly say that we missed Neil and Darek and the rest of the team when the job was finished.

Had Bartlett Brainard Products install gutters, gutterguards and downspouts and they did a fantastic job. From the salesman, scheduling to the install and clean up we look forward to having them do future work for us