- 41A Grassmere Ave, West Hartford, CT 06110
- Financing Available
- Licensed & Insured
- Warranties Offered
- Green Roof
- Flat Roof
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Recommended Reviews
Truly one of the worst companies I've ever interacted with. I was lulled into a false sense of security from the positive reviews, but Anthony's has caused us nothing but headaches. I have attached some pictures of our basement AFTER the mold abatement and crawlspace encapsulation replacement.
To list our complaints:
- No attempt to find the underlying issue of mold was done on the first home visit. We had some visible mold in the basement and have not experienced this type of home repair before. We had hoped Anthony's would be able to guide in the process.
- We were lied to about the extent of testing done to find mold. The estimator, Alex, told us that he brought an infrared camera and snake scope to find mold, but we did not see either when we walked through the house with him. When I asked about this later, the estimator wrote "we believed there were signs of mold that needed remediation". No evidence was provided about these signs, and the contractor who came by to do the abatement let us know there was no evidence of mold in the area. In a later home visit, we found that the demo previously recommended was not necessary.
- Neither our project manager (Mark) or estimator (Alex) came by on abatement day, when we were told they would. This was blamed on "confusion around scheduling and follow up".
- Before the contractors left the first time, we had to stop them from leaving and had to have them reclean a major area with mold. If we had not caught them going out the door, the mold would have been left.
- Testing is citing as a major part of the process on Anthony's website. This was not done or even suggested. More half of the steps listed on Anthony's website as "Our Mold Remediation Process" were not complete.
- We were given no guidance on when to go back to the house after remediation. I even called Mark to try to understand when I could get the kids back inside. No response. I tried calling the main line and got very little help.
After emailing Karla with the above complaints about the first round of abatement - where you can see that Anthony's left corroded pipes that were previously clean, mold on the ceiling, and insulation and foam around the basement that should have been removed and replaced to complete the abatement - we had a second round of home inspection done. Karla was incredibly helpful, and I credit her with us even getting a second visit.
Our second home visit restored a bit of hope. Alex and Mark came back through with a snake scope and infrared camera and thoroughly checked the problem areas. Mark wanted to "save face", as he put it, and we agreed that the insulation along the floor joists would be removed and replaced, missed areas retreated, pipes cleaned, crawl spaces re-encapsulated, and testing done.
Unfortunately, when Alex sent a review of the second home visit, we missed that the mold testing (from Anthony's website, a crucial part of the process) and replacing the insulation around the joists were not included. However, you can see in the picture of the foam board in the crawl space what a terrible job was done with the re-encapsulation. This, among other issues around the second visit, has gone far enough.
We have given Anthony's a chance to fix the problems, and they just made it worse. At this point, I don't want others to be taken advantage of but would accept and somewhat expect a response from Anthony Torromeo to help alleviate this continued nightmare. Anthony's seems to have a monopoly on the internet presence, but, at this point, I would highly recommend seeking help elsewhere for any kind of abatement.
We really can't say enough good things about our experience with Anthony's Abatement. The level of concern that everyone showed, from making sure we had an inspection immediately to checking in on our concerns and being available for questions anytime, was really fantastic. It's such a relief to know exactly who to call when we run into future surprises.
I called multiple lead abatement specialist companies and didn’t even hear a response back from others multiple days later but Alex called me personally and walked me through the quote. He was extremely knowledgeable and made it easy to understand the scope of work, as well as, the health factors associated with lead in the home.
- 41A Grassmere Ave, West Hartford, CT 06110
- Financing Available
- Licensed & Insured
- Warranties Offered
- Green Roof
- Flat Roof