AVR of West Georgia

Thanks to Hurricane Idalia we had a tree fall on our home. Two bedrooms and parts of the bathroom and kitchen had damage. Both my kids’ bedrooms were essentially ruined. The volume of vultures that transcend upon hurricane victims should be criminal. It becomes very overwhelming. You really don’t know who you can trust to help with the process. Thankfully AVR is not one of those kinds of people/companies!! They showed up and quickly calmed all of the uncertainty for me.

We were blessed to have AVR show up early on. They quickly started the mitigation process to get everything cleaned out and dried up. They were very knowledgeable and explained the entire process as it moved along. They showed great compassion in sorting through our belongings with me. Losing so many sentimental items is excruciatingly painful. Trying to save what I could salvage was helpful to me. There was no judgment on their part and no rush to get the job done.

Thankfully they were quick to get in and get everything that was wet out so that mold and mildew never had a chance to take over my house.

From Jonathan (the franchisor - yes, he sifted through “stuff” with me) to both Matts and Carlos (and his team), you couldn’t ask for more caring, compassionate and knowledgeable people to help you navigate one of the most stressful times of your life. If you find yourself in need, don’t hesitate to let them help you. I know if I ever need them again, they’d all be right here helping.

To say they were professional is an understatement. They were educational, professional, personable, and dependable. I hope I never go through another hurricane again, but if I do these guys will be my first call!

AVR was amazing! We had Hurricane Idalia come through our area and ended up with a huge tree through our roof. Needless to say - water mitigation had to happen and AVR saved the day! They were absolutely professional, patient (with me, because I ask a lot of questions), on-time, prepared, organized, and walked us through every step of what was going to happen, and kept us in the loop the whole way. Personally, as someone with a very curious mind - I really appreciated Matt's patience with me; as a first-time homeowner, having never experienced something like this, Matt took the time to explain what the water damage did to the house, walls, hardwood floors, etc. He showed me where it was, how to identify water damage visually, explained what issues it would it cause short and long term, as well as what equipment they were using and how it worked. Basically, he helped me understand the WHY behind what was going on which really eased my nerves and anxiousness during the process. I cannot thank the Matt's from AVR enough for keeping me sane, rational, and able to make educated, logical decisions during this trying time for our family. Folks joke about "well, you'll be tired of us being in your house soon enough" when they know they're coming in to do a job that will impose on your living space and your daily life - but honestly, when the Matts finished their work with our house, I was truly sad to see them go. While we don't live close by - they will definitely always be a part of our lives and our life's story. They have been the easiest part of recovering from this hurricane by far.