- 12650 W 54th Dr, Arvada, CO 80002
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
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When seeking to grow with a company, something that mattered for me was action and words aligning. As an employee of Avoda, it's been refreshing to know our company leads by example in this department. Our reputation amongst commercial real estate professionals is solid. If you have any commercial roofing needs, Avoda is a company to be considered to be your commercial roofer of choice.
We are extremely happy with the comprehensive repairs done after a major hail storm. Zack did a great job for us, handling every detail with the insurance company on our behalf, and finished on time.
This will be long so please bear with me.
I used HomeGuard Roofing through a contractor who is no longer with the company. The service at the time was incredible and the job completed was beyond satisfactory. It's a shame that contractor left, because my experience with this company has been beyond despicable ever since.
I used HomeGuard to replace my roof after a hail storm. We have solar panels on our house and part of my contract with HomeGuard stated that they would pay for the cost of the removal and reinstall of the solar panels (about a $3,500 total cost). Over a year later, I get notice from a collections agency that I owe my solar panel company about $1,800. I do a little digging and discover that HomeGuard paid for the cost of the removal of the solar panels, but never paid for the cost of the reinstall.
It took me more than 6 weeks after receiving this notice for me to finally reach someone at HomeGuard. That included calling multiple times on a weekly basis, several comments on the website, and multiple voicemails. When I finally reached someone (Stephanie), she sounded apologetic and asked me to provide a copy of my original contract and she would get that taken care of (it's anyone's guess why they didn't have this on file). Stephanie advised me to contact her directly concerning the issue from there on out. I sent her the contract within minutes of talking with her but didn't receive a response. I moved on assuming the issue had been resolved.
Flash forward to about two months later when I get a notice that I have taken a hit to my credit due to this issue not being cleared with the collections agency. A little more digging and I confirm that the remaining balance was never paid even after Stephanie said she would take care of it. After another few weeks and multiple attempts at contacting Stephanie (again with no response), I threaten to post negative reviews and publicly advise no one to ever use this company. Surprise, surprise, Stephanie responds within a matter of minutes and asks me to send her an invoice for the remaining payment. I contact my solar panel company and get them to provide an invoice. Stephanie responds and says that the issue has been "elevated to management."
That was over a month ago, and I just received another call from the collections agency that the balance STILL has not been paid and confirmed this with my solar panel company. I have contacted Stephanie (again) and have yet to receive a response. Since apparently HomeGuard will only respond to negativity, hopefully this review will help light a fire under their butts to resolve this.
Let this be a lesson that if there are any issues in your experience with HomeGuard, they CANNOT be trusted to resolve them in a timely, professional manner. I would absolutely advise anyone looking for roofing services to avoid HomeGuard.
- 12650 W 54th Dr, Arvada, CO 80002
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated