Aspen Exterior Company

Brian and Colleen were amazing. I was really impressed with the responsiveness. They were not pushy! We had storm damage in our neighborhood and they were great at getting the damage noted and working with the insurance company to get it covered.

Replaced the front entryway door to our residence. I shopped around and went with my neighbors’ recommendations. They did not disappoint. My door took the standard 3 mos to come in. When it arrived they set up an install date immediately. The door installers were prompt, courteous, clean and paid strong attention to detail. Collin and Harry made this project seamless. I will use them again.

They installed our siding, sliding door and some windows. Everyone was great to work with. Harry listened to our needs and gave us detailed quote within our budget. We will definitely use them again.

We had a sliding glass door replaced by the company. The installers left garbage in the backyard including nails and cigarette butts. A season later the door was not closing the right way. Called the company and never got a call back for 3 weeks. Called the company again and finally someone answered. Had a schedule for someone to come and look at the door, but the person called a hour before and said they couldn’t show and that they would call back with another time. This was two weeks ago. The service for this company is subpar and would not recommend their services.

Just finished an exterior aluminum trim installation project with Aspen Exterior. Lester and Marty are great. Lester is extremely experienced and helpful with different situation and able to accommodate to different "on the spot" request. Good in explaining the situation and make sure I am satisfied with the end result. Took a while to get the project schedule but, with the pandemic and everything, it is understandable. Material (aluminum coil) used seem top notch and post project clean up is job well done. Really happy with the end result.

Our experience was horrible! They never returned our phone calls! They couldn't find our folder from previous work we had done by them!
We are planning to do new work on our house and we are going with Herzing from Arlington Heights which we have used before and they are superb!

Aspen Exterior is greatly lacking communication, organization and follow through! We ordered our Windows and Doors through Tavis the Sales Associate and were given an ETA of 6-8 weeks. Tavis took details, measurements and pictures (or so we thought) at our home of the project as we had two sliding glass doors; replacing one with a door and the other with two windows. We discussed at that time in detail as to how the windows would need to be "built up" adding a window sill, ordering molding and adding trim on the exterior.

After following up with the Project Coordinator Colin around the 7 week mark I was told all should be in mid week and I would receive a call. I did not receive a call so I followed up again at the end of the week to find out all had arrived.

As a mother, wife and business owner time is of the essence! In preparation for the installation I had removed all furniture, took down the window treatments and blinds, scheduled the day off work and even took my dog to daycare as I was trying to be thoughtful of the contractors.

See below for the order of events that then occurred:

**Original Install Date: Friday, December 13th
-CANCELLED Mid Day

**Rescheduled Installation: Monday, December 16th
- Installers arrived with no details, measurements, pictures or project guidelines.
- I was told that the incorrect windows had been ordered and that they could not be installed. I then reached out to Tavis and received no response. EVER.
- Called the office and spoke to the Project Coordinator Colin who said he hadn't received any details regarding the job and that nothing had been documented. (Not sure why this was just now coming up. Was he not the coordinator?)
- An hour later after multiple frustrating phone calls the situation was resolved as SOMEBODY had the details SOMEWHERE.
- And just when you thought the install would be complete....they never ordered the molding. For some this might not be an issue but as this is our playroom having the walls open to the nails, insulation and unfinished wood for three days was not ideal having an 11 month old child.

**Molding Installation: Thursday, December 19th

If you have three days to waste waiting for Aspen Exterior to install and love a good headache go ahead and use them! Tried discussing this situation with Tavis to receive a discount for our time and was told "If I give you a discount will you write a good review?". A discount was not received and we will never be using nor referring Aspen Exterior to anyone!

Just had windows and a sliding patio door installed and Greg and his crew are real professional installers. They did a great job and am throughly happy with the company. Salesman was very helpful in choosing the right windows forour house. Will recommend them.

Tremendous experience with this company. We needed windows throughout our house. They came out and showed us all our product and various price options. When it came time to do the job, they were flawless. Will call them again for any need we have.

We could not decide if we should repair our roof or have a new one installed. The team from Aspen came out to our home and did a full analysis of the situation. They presented excellent short-term and long-term solutions. Everything was put in writing and they explained the associated timelines. We talked to several other companies and no one came close in terms of being as complete and straight-forward. We could not be happier with our experience and we intend to use them again this summer for some new windows.

Used Aspen twice. First time was 5 years ago, they were a subcontractor for a large home project. They did really good work installing the Pella windows ordered through them. Based on this I decided to use them again recently and they have been a complete nightmare to work with directly. No one in their office calls you back. I repeat, NO ONE. You leave a message, no call back. You leave it on their voice mail, no call back. Nothing is their responsibility according to them, NOTHING. Once they take your order and get your deposit, forget about updates or help with any issues or questions you might have or any customer service whatsoever. Things got so messed up that I have to have my general contractor install the windows they ordered anyway because of order delays and their refusal to take any responsibility for them. Completely defeated the reason I used them in the first place. I advise to avoid Aspen Exterior at all cost.

We hired them to install a new door. We were told the door had a screen. Turns out that if we want to use the screen, we have to remove the entire glass portion of the door and replace it with a screen. It was just a little misleading in the sales process. The person who came to install the door was very friendly and knowledgeable. I may hire this company again, but will be sure to ask more questions and see a sample of what I'm buying prior to the investment. Also, they replaced weather stripping and now I cannot lock my front door. I now need a new front door.. It's not their fault, but should've been something the sales person warned of before the installation.