Logo of Ascend Roofs

Ascend Roofs

  • 4894 Mountain Gap Dr, Bessemer, AL 35022
  • Commercial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Licensed & Insured
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

No description yet.

What people say about “Ascend Roofs”?

There are not enough reviews yet to form a clear opinion about Ascend Roofs

Recommended Reviews

Overall Company Rating
Good 4.4
Out of 18 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Katerina Aslanidou
Aug 21, 2024

I hate to post a negative review but we didn’t have a good experience with this company. They knocked on our door saying that our roof looked like it needed replacement and they would submit a claim to our insurance and if it got approved we could go ahead and do it. They got the check with the money and then kept not showing up and rescheduling for 2 months always finding excuses about why they wouldn’t be able to make it. It was so frustrating, we would take time off work to be home for them, and they wouldn’t show up without any notice!We really thought we were scammed and they would never come. They did eventually come and replaced our roof. Communication was terrible, they would never answer or return our calls- we had to keep reaching out again and again. A few weeks after our roof was replaced we had a leak after some rain and we tried contacting them several times to come take care of it and they never did. It’s been months at this point and we just got someone else to come fix it. We are really disappointed in their behavior and lack of communication/responsiveness and I would hate for anyone else to go through the same thing. Wouldn’t recommend them to anyone!

Jim Watson
Jul 23, 2024

In March we signed a contract with this company and gave them an insurance deposit which was cashed with in a few days, as of today August 10,2024 we still have no roof nor can we get the owner Lester Luna to come through as promised, he makes promises and then excuses and gives us the run around, we have asked for our money back which he has not done, he does not answer calls or text messages, we feel we’ve been scammed,
My heart is broken because we were looking forward to securing our home with a new roof . My heart also is broken that someone could be so dishonest and a crook, I just don’t want this to happen to anyone else.
Carol Watson
10/21/24
We still have not heard from Mr Luna, he has not returned our deposit and seems to have blocked our calls and text, he is a total crook, he cashed a check from us for $3500 back in March and never came through with our roof.

Denise McMeans
Oct 13, 2023

My roof looks great however dealing with this company concerning the invoices and payments was a headache. I was given an invoice which included upgrades and everything by the company representative only for my husband to deal with the guy in charge and be given totally different information. Mind you the guy never seemed to have any paperwork in front of him and when I explained what were told and what we were expecting he all but told me I was lying. When it comes to budgets and figures my husband is always on top of things so when we were told that he agreed to something that made absolutely no sense it really rubbed us both the wrong way. Again the roof looks great and the guys who performed the work were professional but the business side of this process was very unprofessional and disappointing.

Tamika Brown
Jul 20, 2023

I worked with Lauren. She help me out tremendously. This was my first time having to replace a roof. She held my hand as we walk through the process. She is very professional and they do good work. The roof looks amazing. I am proud to drive up and see a new roof.

Moulton Works
Mar 29, 2023

Ascend Roofs was fantastic to use! We were up against it on our closing and they prioritized us, did not cut any corners, and stayed in contact with me the whole time. Their Team cleaned up nicely and the entire Team was easy to work with and communicate with. They also went above and beyond by coming out on site to meet my adjuster and even got on the phone to field questions. Highly recommend and will use again if needed!!!

Candice Gingo
Apr 29, 2021

We needed a repair done on our roof. Made a call and they came out same same day for estimate. They had us fixed up the very next day! Very professional, courteous, affordable and very quick!! We are definitely happy with the work and will be using them in the future if needed. Thanks again!

Shenita Burns
Mar 29, 2021

My Family experience with this company was awesome! Very professional work and we love our new roof. It took two days which was fast! They kept in contact with us through the whole process, after it was finished they inspected the roof one last time and made sure it was all done properly. I would recommend them to everyone if you have damage or just want something fresher or a new look!!

Carmen Dunnigan
Mar 28, 2021

Lester and his team was awesome I was amazed at these men who kept working even when it started to drizzle. I will use them from now on with all my roofing needs...I can't believe how they cleaned up there was no sign they was ever even there!!!!

Tajuana
Jan 6, 2021

Five stars! I highly recommend Ascend Roofing. Lester was very professional and easy to work with The job was done quickly and accurately. Clean up was amazing!

Edyn Vincent
Nov 17, 2020

I highly recommend Ascend Roofing. Lester was very professional and prompt in the initial stages. Marc was wonderful to work with through the full process. He was very professional, knowledgeable, always available, and helped with my insurance claim.
The job was done quickly and accurately. Clean up was great!

Sharon Vincent
Oct 25, 2020

Ascend Roofs was great to work with. They are very professional and friendly and work as if they are a family. They are very responsive to questions, help with the Insurance Company and met all commitments on time.

chris sigvaldson
Oct 12, 2020

Michael and Mark were great at helping me deal with the insurance and getting them to pay. AND the installation crew were fast clean and professional! I highly recommend Ascend roofing!!!

Annette Beyler
Aug 30, 2020

Best roofing company ever!!! They came out and did an inspection of our roof. They were top notch from start to finish ... from their introductory visit to their inspection to the job itself!! They worked directly with my insurance company which made things very easy for me. Ascend Roofs’ employees are kind, professional and courteous in all situations. Thinking about a new roof or need repairs? Give them a call!!

Melanie Johnson
Jun 10, 2020

I called to get an inspection of my damaged roof and Mr. Luna was here in no time on my roof looking around, taking pictures and marking what was damaged. He helped with all the insurance hassle and when we finally got what we needed done he had a crew here and started on the work. After the first day the crew had everything cleaned up and a tarp over what roof wasn't finished before the rain started. The second day they finished up, cleaned everything and even put the walk way lights back where they belonged.
I highly recommend Ascend Roofing.

Kimberly Brand
Oct 26, 2019

We had a great, positive experience! I wish all home improvement companies could be this professional, honest, and easy to work with. Lester was available by phone, text, and email any time of day and was always quick to respond. The entire process was easy and stress-free (even working with insurance). There were no hidden or surprise fees once the job was complete...which was only two days! I would highly recommend this company to anyone.

Timothy Terrell
Sep 30, 2019

Lester and Ascend Roofs
Are fantastic and will do a great job
Lester went over and above
In helping us get a roof. He
Handled the insurance
Adjuster while I was working.
Just a nice and honest guy
A pleasure to do business with

Christian Crocker
Sep 12, 2019

Lester did a fantastic job of handling all of the insurance steps that I was not familiar with. On top of that, the roof looks great, and only took about a day to complete- talk about convenient!

Alex Camp
Feb 25, 2019

By far one of the best companies I have ever dealt with. Extremely professional and the most honest people I have ever had the pleasure of working with. Lester even came to my house during heavy rain to cover and inspect everything and remove debris--he went above and beyond to ensure everything was done perfectly. OUTSTANDING and EXCELLENT in all areas. Lester worked with the insurance company on my behalf to secure the replacement of the roof when two other companies failed. This is the company and the person you need to work with if you have roofing issues. Thanks again Lester!!!!

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137 locals recently requested a quote
  • 4894 Mountain Gap Dr, Bessemer, AL 35022
  • Commercial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Licensed & Insured
Website
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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