- West Hartford
- Industrial Roofing
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof
- Gable Roof
About the Business
What people say about “AS Builders”?
Customer feedback for Emerald Waterproofing and Masonry is mixed. While several reviews highlight the professionalism, ease of scheduling, and quality of work, there are significant concerns regarding pricing and contract clarity. One reviewer encountered a drastic increase in quoted costs after work commenced, leading to frustration. This disparity in customer experiences indicates that while some are satisfied with their services, others have faced serious issues that may deter potential clients.
What Users Like The Most
- Easy to make appointment, follow-up calls to confirm time, and friendly, clean, professional service.
- Emerald waterproofing did a fantastic job on my chimney also sealed a leak in roof.
- We are very pleased with a job, and we would be happy to recommend.
What Users Like The Least
- After the excavation commenced, Brendan came up with a new pricing of $40k which now included concrete retention and French drain installation.
Recommended Reviews
I contracted with Emerald to mitigate water infiltration in our fieldstone basement. Brendan provided a contract which specified excavation, injection of cracks, mortaring, and sealing the exterior and interior of the basement with a 20 year guarantee against leakage. The agreed upon amount was $14k. The contract signed was in electronic format. I requested a paper contract to include license number and work scope. After the excavation commenced, Brendan came up with a new pricing of $40k which now included concrete retention and French drain installation exterior and interior. Again, the contract was in electronic format and did not contain the terms requested. We were told on several occasions that he would pack up and charge us some undetermined amount if we were not happy. Note that we are 72 years old and are ill prepared to backfill the excavation so we acquiesced. Brendan requested 50% payment with the remainder upon completion. We gave him a check for $20k. Two days later, Brendan said he couldn’t work with us and quit the job leaving us with a complete mess including open excavation, materials, tools and unprotected mortar on our lawn . None of the contracted work was completed. He did cash the check however.
In the past, I've had bad experiences with chimney companies, but emerald waterproofing and masonry solved that problem. Easy to make appointment, follow-up calls to confirm time, and friendly, clean, professional service. This company helps to give this industry a better reputation. Definitely bring your business this way.
Regards
P.O
Would recommend emerald waterproofing did a fantastic job on my chimney also sealed a leak in roof will use this service in future.
- West Hartford
- Industrial Roofing
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof
- Gable Roof