Architectural Metal Solutions

Good 3.3 (4 reviews)

1724 Garrett St B, Enumclaw, WA 98022
Industrial Roofing
Financing Available
Free Estimates
Locally Owned & Operated
Warranties Offered

Website ams-wa.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Architectural Metal Solutions, we pride ourselves on our technical expertise and versatility in handling both residential and commercial projects. Based in Enumclaw, Washington, we specialize in a comprehensive range of services, including roof replacement, emergency roof repair, roof waterproofing, and roof water damage repair. Our ability to manage complex projects from start to finish sets us apart in the industry. We are recognized for our organization and attention to detail, ensuring that every project is executed with precision and reliability. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value to our clients. Whether you are facing a roofing emergency or planning a major renovation, we are equipped to meet your needs efficiently and effectively. Our commitment to thorough project coordination ensures that every aspect is handled with care, allowing you to focus on what matters most.

What people say about “Architectural Metal Solutions”?

Customer feedback regarding AMS is mixed, with a noticeable divide between positive and negative experiences. Many users praise the company's professionalism, knowledge, and timely service, highlighting positive interactions and reliable results. However, there are significant complaints about unprofessional conduct from staff and poor communication during order processing, leading to frustration among customers. The issues raised suggest a need for improvement in customer service and communication to enhance overall satisfaction.

What Users Like The Most

I can see why AMS has been in business for so many years.
I always appreciate their deep knowledge of materials and their commitment to excellence.
I've always received a high level of care from them and everyone I've interacted with has been friendly and professional.

What Users Like The Least

I just encountered the most unprofessional duo from this company.
It took 40 days to place an order, and on day 50, we have no idea when it's going to arrive.
Tamara was unresponsive throughout the entire process and required multiple nudges, phone calls, and even escalation to LuxLap.

Services: Roof Replacement Roof Vent Installation Roof Deck Repair Gutter Installation Green Roof Repair

Recommended Reviews

Overall Company Rating

Average 3.3

Out of 4 reviews

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Selma Longacre

Google review

Dec 16, 2024

My husband and I couldn't be happier with our project's service and results! I can see why AMS has been in business for so many years. I'm a Real Estate Broker in Washington State and I will most definitely recommend this team of professionals to my clients and friends.

Geoffrey Colton

Google review

Sep 17, 2024

Wow, I just encountered the most unprofessional duo from this company. Two individuals who wouldn't identify themselves wearing the AMS logo on their shirts. Then I called the company number listed and the individual I spoke with seemed as though my recount of the situation wasn't unfamiliar with him. ****I'm willing to adjust the review with a formal in person apology from the owner of the company along with the two individuals involved. Otherwise, I'll consider the dismissal of my request your true colors.

J C

Google review

Jul 13, 2023

I always appreciate their deep knowledge of materials and their commitment to excellence. I’ve always received a high level of care from them and everyone I’ve interacted with has been friendly and professional. Highly recommend!!

Billy Sheng

Google review

Jul 3, 2023

I cannot recommend AMS as a supplier for LuxLap through my latest experience.

Having seen the LuxLap product online and hearing great things - we were directed to the local distributor AMS for the pacific northwest region. It took 40 days to place an order, and on day 50 - we have no idea when its going to arrive. Tamara was unresponsive throughout the entire process and required multiple nudges, phone calls, and even escalation to LuxLap to respond to getting a PO issued. We wired the money the same day as the PO, and heard nothing for 2 weeks. We had to then again reach out and we still do not have an expected delivery date or even a rough timeline of when the material will arrive.

Perhaps it was never in the AMS business plan to work with residential builders and that a $14,000 purchase order is an afterthought to their commercial side - but if this is an indication of how business is done - It might explain the lack of positive reviews in the last 5 years of business.

In contrast - we worked with Jed at Metal Roof Specialties (Fife) and that was a delight. Responsive, helpful, and set expectations on delivery - here is a photo of that order.