ARC Mechanical Contractors Inc.

ARC installed a heat pump unit in my house and I was very happy with the entire experience. The install was clean. They explained the unit thoroughly. I did have an issue with the unit itself making some noise but I took a short video and they sent someone out and corrected the issue quickly and were very pleasant to work with the entire time. The issue was a minor manufacturing defect and not a fault of the installers.

Had a job to repair copper pipes connecting my 2 heat pumps to the side of the house. ARC did a great job replacing the damaged pipes and retesting the system. Everything put back in place. Never know they were there. The way it should be!

For the most part the experience of working with ARC to install our heat pump has been pretty good. Their pricing was competitive. The guys who came to install the until were very respectful, courteous and kind. The subcontractor electrician was very nice. The only glitch was scheduling the install. We were given a week window and got a last minute email late one afternoon informing us that the installers were coming the next day. Not everyone checks their emails multiple times a day. A phone call should have been made, 24 hours ahead at least. Simialrly, we didn’t know when the electrician was planning on arriving. There was one no show. We are happy with the product but that’s not really a reflection of ARC. We chose ARC because they carry the brand we wanted and is a well respected company.

ARC Mechanical recently installed a Mitsubishi heat pump and two indoor units for us. In addition to giving the most reasonable quote for the installation, they were prompt, courteous, explained everything, and did a great job of installing the units and coordinating with an electrician. I recommend ARC Mechanical without reservation.

Had Mitsubishi heat pumps installed this summer. The guys had to work in 90+ degree weather and we felt terrible but they were very efficient and professional. They also had a plumber install our Rheem heat pump water heater. Very clean plumbing work and was happy give details about the setup and install.

There was a hiccup post-installation of the heat pumps but the sales rep and technician were quick to diagnose and fix it. We were up within 2 weeks.

Great work and coordination.

It was great having the system during the heat and humidity we had this last week. We are still learning best comfort settings for us. We’ve recommended you to a couple neighbors who have inquired. Thank you.

Paul Luciw has been a pleasure to work over the years…deep expertise, solid estimates, clear communication. ARC installed a new TRANE HVAC system several years back…and last week a new Bradford-White hot water heater and water main plumbing. The 2 techs were great. Did an excellent job installing it, showing me how to operate it. High-quality company….high-quality products….high-quality personnel.

The team at ARC Mechanical did a fantastic job of discovering my needs, fitting a unit to our specifications, and installing it when promised. I am very impressed with the quality of their work and professionalism.

It was a very pleasant experience through the entire process, from getting the quote to the end with a new air conditioner for our house. ARC folks are professionals, and we are happy with their performance.
Thank you.

Everyone was very polite and pleasant and got the job done. My questions to the office were answered thoroughly. so far, I’m pleased with the system for winter.

Ian and his team were great! During the site visit we talked through all the options and they found one for us which was within our budget and did what we needed. The installation happened earlier than expected. It was quick and the crew were very professional and very experienced. The heat pumps are up and running smoothly now and out home is warm and comfortable. Ian is still available by text or phone to answery questions. Overall I would absolutely recommend ARC Mechanical Contractors.

Be careful with hiring ARC Mechanical. I started looking for a heat pump installer two years ago. In rural Vermont it is hard to find someone who will make the trek to this kind of work. ARC eventually responded and gave me an estimate and a time frame. I hired an electrician to do the prep work.

First problem, the estimate from ARC did not give any indication of what might be required for electrical work (not their job, but communication is always appreciated.) The electrical work ended up being nearly equal to the cost of the pumps. I had to hire my own electrician.

Second problem, ARC said they would install in the summer but they did not show up. When I called they said “next month, we’ll tell you when.” I got this line all the way to January. In the interim I burned nearly my entire woodpile. If we lose electric (again) I will not have enough wood to carry me through the winter. If ARC had shown me the respect of communicating with me, I could have prepared. Now I am hoping for global warming until I can harvest more firewood. (Why did I buy heat pumps?)

Third, the technicians left the instruction manual but no one has shown me the nuances of how to live with a heat pump. (Hint: they will not heat up a cold house. They are only good for keeping a house warm.)

Caveat: the technicians who installed the pumps were prompt and professional.

I still think heat pumps are a good idea. But ARC is probably not your best bet. I hope I don’t require warranty service.

The ARC team did a great job installing my mini splits-- very tidy work and very efficient. The job required removing an old gas furnace and associated ductwork, an old whole-house air conditioner, and a through-the-wall air conditioner. Everything left tidy and closed up, including added insulation. Mini-splits working well. Thank you ARC!

ARC really does stellar work, and was very generous with their time before any contracts were signed. Lots of hands on planning and explanation throughout the process

I love our new heat pump! It was just in time for the hot and humid spell we had in early September. The crew was very professional and answered all our questions. They worked with us to find the best place to locate both the outdoor and indoor units and took care of all the electrical work and paperwork for the rebates too.

A great company that does quality work. ARC has always been responsive to our needs, and everyone I've dealt with has been very friendly and helpful!

They were at my house over the summer to fix a corroded pipe. They did a great job and were quick to get here. Will call them again

Just had a heat pump water heater, softener and sediment filter install and the work was very involved. The guys were thorough, timely and dedicated. Work looks great. Looking forward to working with them for the heat pump install this fall with them!

The technician was very knowledgeable, efficient, and helpful. The fact he was friendly and personable was an added bonus. Not only did he fix our problem, but he was very instructive in ways to avoid it in the future.

I don't normally write reviews, but I feel that I need to on this one. Since We had a yearly service on our Boiler, we've experienced continuation of Vibrating noises that shake the entire house. I called the first time to look into having a tech come back and fix the system that was left with more problems than when they were here. I never received a call back that first time. I called a second time and I was transferred to service and the gentlemen I spoke to was nice and he wanted me to talk with his experienced Tech. I never got a call back from him or tech. I was then out of town and received a call from a tech that he was at our door for a service call. I let him know that I did not know he was coming and that nothing was scheduled so I didn't know why he was there.... I called ARC again and they said, they didn't know why tech went out, but they would send him back in the coming week, but didn't give me a day or time. Still no word from them, attempting to call again to set something up! -

There has been very poor handling of service in this case unfortunately. !

Update: ARC continues to fail by communicating and resolving the issue. They keep throwing parts at a system stating that it would fix the issue, but it doesn't. As stated above after annual service of 4 hours, they send a very high invoice which was nearly $500. My question is why does an annual service take 4 hours, should be 1-2 max.

Turns out for us the vibration was caused by the service and continues to have issues with and they want to continue to charge us for parts and time that have not fixed the issue and sending techs out with out notification. The system we have is 14 years old and well kept so there shouldn't be on going issues. Be very aware before you continue with arc mechanical.

Not helpful. This company has a policy to not service air conditioning systems unless they are the ones who installed the system. The words the service tech used were "We do not service units that we do not install."

It turns out this is a policy to prevent homeowners from installing their own mini split air conditioners. So if you are going to install one yourself, be prepared to charge the line. Buy a vacuum pump and a few tools -- it's not that hard to do.

ARC used to be a good company when Will was at the helm. Now their incompetence is outstanding. If you want a huge list of what they won't or can not not do give them a call. We have spent tens of thousands of dollars with them and we don't get follow up calls or updates. They schedule an appointment then let you guess the time. When you call to find out what's going on they pass the buck. Horrible experience

From initial contact to final cleanup, a pleasure working with this company. Appointments were made and kept and the company did their best to work around our schedule. The installers were friendly and very, very competent, as was the initial estimator who gave us great advice on installation options. An A+ job all around. I plan to call them again soon for additional work.