- 715 Beaver Ruin Rd, Lilburn, GA 30047
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
- Metal Roof
About the Business
What people say about “American Property Restoration, Inc”?
Customer feedback reflects a mixed sentiment regarding the company's services. While many reviews praise the professionalism, quality of work, and timely service provided by the team, several customers express significant frustration with poor communication, missed appointments, and unresolved issues. Complaints include lengthy delays in project completion and damage to property during repairs, leading to a lack of trust in their reliability. Overall, while some customers have had positive experiences, serious concerns about service consistency and accountability highlight a more critical perception.
What Users Like The Most
- All personnel were professional, knowledgeable and easy to deal with.
- Would definitely recommend these guys.... timely work with great quality.
- We felt confident that APR should be the folks to do the construction and painting.
- I was so pleased on how efficient and professional the whole team was.
- They were very proactive when it comes to timing.
What Users Like The Least
- It took 18 months, 4 experts, and over 100 emails for APR to take responsibility.
- They never showed on a scheduled appointment for an estimate.
- Absolutely would not recommend this company! They took over a year to do repairs.
- This company lost a lot of our stuff. When we got back our stuff it was broken.
- They pulled tricks, bailed out on work, and tried to sniff out money wherever they could.
Recommended Reviews
A great Co that detected why leaks in my ceiling..but so shocked and disappointed they can't come see why I have a leak on Porch near Gutter...could be rotted Fasting brd or shinkle is loose but they can't come ..said too sm a job...no one will come...could cause expensive repairs Google said...I do wish they would have come as a great Co.
Please be aware of this company, work with them at your own risk. In 2019 APR installed a floor in March that started buckling after 6 weeks. We informed the company May 3rd, 2019. It took 18 months, 4 experts, the assistance of TrustDALE, and over 100 emails for APR to take responsibility for the issue and to agree to replace the floor in November 2020. The work to replace the floor started April 20021, more than 2 years after their first floor started buckling. The process has been very frustrating. When things do not go as expected APR will always point the finger at the customer, instead of looking objectively at the problem. We finally have our floor after 2 years, and hope it will hold up this time. But we paid thousands out of our own pocket to get the replacement floor right, and will never work with this company again.
All personnel were professional, knowledgeable and easy to deal with. Alpha, the project manager, kept us informed throughout and handled the unexpected issues that come with any project very well. We were pleased with the quality of the work and the workers. We would recommend this company without reservations.
- 715 Beaver Ruin Rd, Lilburn, GA 30047
- Financing Available
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
- Metal Roof