- 525 Old State Rd, Ellisville, MO 63021
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
About the Business
What people say about “Allen Roofing & Siding”?
Customer reviews for Allen Roofing & Siding present a mixed sentiment. Many customers commend the quality of the work done and the professionalism of the staff, noting effective communication during projects. However, several reviews highlight significant issues with customer service and communication delays, particularly in response times and handling of complaints. This inconsistency in service has left some customers frustrated, indicating that while the craftsmanship is often praised, the customer service experience can vary widely.
What Users Like The Most
- The quality of the work was done better than I imagined beforehand.
- Communication was excellent with him and the rest of the staff.
- They frequently updated me on the status.
- Their staff was professional and efficient.
- I highly recommend Allen Roofing.
What Users Like The Least
- Jake seemed more interested in defending their sloppy work than helping me.
- I would hate to see how they treat you after you sign a contract with them.
- It took at least 6 months to get the job done.
- Nobody reached out after the initial inquiry.
- They did my roof and completely botched the drip edge install.
Recommended Reviews
Allen roofing and siding installed new siding, soffits and gutters on my house three years ago and did a great job. This spring with the storms and heavy rains the gutter on the back of my house started overflowing. It did take a while to get somebody to come and look because of all the storm damage in St Louis this spring, but they frequently updated me on the status. Today Rod Schupmann came out and fixed my problem. The gutter was a little low on one end and not draining properly. He raised the gutter so it would drain. He also noticed that my gutter screen at the down spout was raised up a little. He checked on it and found that a bird had gotten in and built a nest in the top in the down spout. He cleaned that out and reinforced the screens to keep birds out. I appreciate his help and recommend Allen Roofing!
Terrible experience with Allen Roofing & Siding in Ellisville, MO. They did my roof after hail damage and completely botched the drip edge install. I sent clear photos showing the issue to Jake, my salesman/contractor, and instead of owning the mistake, he argued with me and claimed it was fine — completely dismissing my concerns.
They subcontracted the work and Jake seemed more interested in defending their sloppy work than helping me. He acted like I was the problem for pointing it out. Only after I told him I wasn’t paying did he finally send one guy out two weeks later to do a quick patch job to make it look halfway decent.
Jake also assured me he’d handle a lot of the legwork between us and the insurance company — especially when it came to getting coverage for the gutters and fascia — if I signed the contract to do the roof with them. That never happened. He completely failed to follow through on that promise.
At this point, I don’t even know if the roof itself was done properly. If this is how they handle obvious mistakes, I have zero confidence in the rest of the job. Poor workmanship, zero accountability, and terrible customer service. Stay far away.
Very satisfied with repairs done. Was not home at time of repair but request to be careful in garden area was respected. All work was done and I did not have to do any cleanup. I should have used Allen Roofing when I had the roof replaced last summer. It would have save a lot of frustration and damage done to interior of house. If I ever need a repair or roof in the future I will not hesitate calling Allen Roofing.
Company Locations
Head Office
Branch Offices
- 525 Old State Rd, Ellisville, MO 63021
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates