- 2514 Rockford Ln, Louisville, KY 40216
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
About the Business
What people say about “Allen Home Improvement & Roofing”?
{
"summary": "Customer feedback is mixed regarding Allen Home Improvements. While many reviews highlight exceptional customer service, prompt communication, and quality workmanship, there are significant concerns about miscommunication and unresolved issues. Some customers reported problems with pricing transparency and follow-up support, particularly regarding roof repairs. Overall, while the majority of experiences are positive, the negative reviews indicate serious issues that potential customers should consider.",
"liked": [
"Highly recommend Allen Home Improvement & Roofing. They did an amazing job on our roof.",
"I received great, prompt customer service and am thrilled with the end result.",
"Quality work, reasonable prices! Jimmy Porter was our salesman and has taken care of our requests to perfection.",
"They provided me with a great quote to fix the damage considering the company I used to use tried to take advantage.",
"Greg and Matt are GREAT communicators and were there and responsive for any questions we had."
],
"disliked": [
"They didn't do what they told me they were going to do, first and foremost.",
"I've had problems ever since (flashing around the chimney has continually leaked and shingles were not secured properly).",
"I've followed up and received call backs from secretary (Becky), but every time she goes to confirm with Greg-- no call back.",
"Repairs were done on my roof 3 years ago and I've had problems ever since.",
"They called it a miscommunication, but the
Recommended Reviews
They didn't do what they told me they were going to do, first and foremost. They were more concerned about saving a few bucks doing my roof and my neighbor the same day they made mistakes. Asked if I was getting gutter guards, told yes then didn't get anything. Same with price to replace rotted wood. Was giving one price but on the day of install they doubled the price of work, so I had to leave rotted facia boards up. They called it a miscommunication, but the real response was it wasn't in the contract. Plus, they told us the gutter people would be fixing facia boards but day of gutter install, the gutter guy didn't want to do any facia repairs and called the office and that is when I got a call about the price being doubled on wood! Be wary of them. They charged me for my neighbors rotted wood plus mine. I had to call several times to get it fixed. I almost just paid for their rotted wood. They showed no proof of damaged wood to anyone. I went into the attic to look for the replaced wood and I think they overcharged me for wood. They don't cover bushes and shrubs. I had shingle pieces and nails in my ac unit. They were slow to come out and fix issues. One issue, a corner didn't look anything like the other. I had to ask for 2 weeks for them to send someone out. I even spoke to the owner who told me he was sending someone out only to hear him call the gutter guy a week after and ask him if he really needed to send someone! When they finally did, he didn't actually make it look like the other 3 corners. I was told it wouldn't leak and left it at that to be over it. So far it has not leaked, and for the most part the roof looks ok. I would not recommend or use this company again.
Highly recommend Allen Home Improvement & Roofing. They did an amazing job on our roof. Very responsive and easy to work with. My mom used them for her new roof installation as well, and they did a great job!
Had a great experience with Allen Home Improvement. Bill was great to work with and helped us get the roof and gutter repairs we needed and the roof looks great. Highly recommend.
- 2514 Rockford Ln, Louisville, KY 40216
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated