Aire Serv of Southern New Mexico

Service was fine - was just the waiting in the inside heat which went as high as 89 degrees. Very amiable technician who found the issue and fixed it

The only thing that would make it better as if they would give you a time that the technician will be there you were sitting there waiting.

Mr. Alba, is good at his job was very helpful and shared the diagnostic with me to show me that everything was working properly…. Thank you Mr. Alba

In the middle of summer heat our cooler broke down. Made timely appointment for on-site consultation with chatbot on Air Serv’s website. I grew concerned and decided to confirm arrangements with a real person at the company. The real person had no idea that the bot had made a booking and told me I’d have to wait several days more. Total waste of everyone’s time. I took my job elsewhere.

Online chat was easy to schedule an appointment and follow up the next morning with texts.
Michael was prompt and professional. Found the issue but kept it simple and didn’t try to upsell the problem.
A friend recommended them to me and I will recommend them!

It was easy to set up an appointment and the technician, Carlos, showed up when promised. He explained what he was going to do, and did it in a timely manner. Very friendly!

Thank you Jorge Sanchez the last two services for my refrigerated air you have been very informative. You are always so respectful and kind….

Had a service tech come check our thermostat that wasn’t working properly. Aireserv sent over Esteban who was very professional, listened to concerns, and explained what he was doing. He gave us a lot of insight on how our A/C system works for our house and things to keep maintaining. We will be using and recommending Aireserv again.

First vsit... too early to give 5 stars... Will see as 6 month service proceeds. Very courteous office staff. So far, I really like this company and the Maintenance Man was friendly and informative.

These guys have been amazing starting w the after hours operator, George and Mathan the technicians and Blanca in the office. So processional, friendly, prompt and amazing service!! Shine on guys!!!

Jorge arrived on time and changed our filters, serviced our two air conditioning units and provided paperwork for everything he did. Aireserve is the best at maintaining our ac units and tankless water heaters. I strongly recommend them!
Tom Spamer

Showed up on time, evaluated the problem, and gave us three options. One was an inexpensive solution that will likely solve our problem for another two years, the most expensive was purchasing a new unit before it is necessary. This level of honesty and competence is rare and has earned Aire Serv a loyal customer and referral to all of our friends.

Highly recommend. I contacted them because the client's house air was not working. It was late at night when i contacted them. They showed up within 20 minutes and fixed it.

Aire Serv was the 2nd company I called, they should’ve been the 1st. After our air conditioning unit went out for over 24 hrs in triple digit heat. They came out the same day and had our unit running and cooling in 30 min. Will definitely be using them again.

The tech was very professional and cared about repairing our Lennox system. Manufacturers warranty covered most of the cost. Tech returned same day for follow up adjustments.

They came on emergency basis and repaired unit quickly. The price was good and house is cool again. We have used them several times for routine service and have never been disappointed.

Highly recommended been without air for a few days and they got it working in no time. Thank you Aire Serv!

Last year at this time Aire Serv had to cancel 2 appointments for regular maintenance because of clients not having their AC systems working. This was of no issue for me since my AC was operating. Today was my turn when my system to the main part of the house decided to take leave. Aire Serv was able to send a technician out to my home within 5 hours to remedy situation. Edgar, the technician, was very professional and personable. Many thanks to the staff at Aire Serv

The young man that fixed my AC was very nice and professional. I was so pleased Aire Serv was able to come out today after all.

From scheduling to inspection of units to summary discussion with a very polite and helpful tech, if I could give more than 5-stars I would. Thank you, all, for ensuring the house is ready for this summer heat.

I have no complaints with this company, and its employees. The technician that serviced my AC was very professional in his approach to his job and customer. Keep up the good work.

Prompt and professional. Introduced himself and company sent a pre photo prior to arrival for safe and verifiable personnel. Also got A/C back up and running quickly with little maintenance.

They pick up the phone fast, the office ladies are very nice and schedule you up right away. We were impressed with the tech that was sent, he was really respectful and knowledgeable (and I have worked in HVAC industry before).

Aire Serve of Southern NM always does a great job! So happy with my HVAC unit and the ongoing service is great!

All went very well. Mr. Alba knew what he was doing! I would recommend Aire Serv to others!!
Brent Westmoreland

Service was excellent and professional. Michael addressed the issue, talked to me about how to properly run the 2 thermostats. And helped me when I asked about having a annual service check up! Very affordable!!

A very special thanks to Blanca for being very efficient and always courteous. Thanks to the air service technician for his professionalism and thorough work . I truly appreciate the excellent care and attention to detail from the entire team.

Very good experience! Very knowledgeable, kind and respectful. Found and fixed something that could have been a big problem! Thank you!

Great service! Everyone goes above and beyond. Aire serve has been our go to because they listen and do their best to do a great job. They go out of their way to send the technician that I request. It builds a solid relationship when you see the same smiling face. Thank you so much.

Tech was professional and explained what he did. Dawn the office person was wonderful to work with and efficient. Would work with her again.

Very professional, courteous, and was able to answer our questions. We received an estimate for the repairs in less than 24 hours.

The service was great. They came right away and my unit running. The guys were great to deal with. I highly recommend the company.

I made a very simple friendly request for billing breakdown and scheduling repair. Woman i dealt with treated me like I was trying to bilk them or something. VERY RUDE AND WEIRDLY AGRESSIVE. ‼️But glad it happened. I found another service person half the price and wonderfully pleasant to work with.

Carlos arrived on designated time and was courteous and efficient. Did the annual inspection and informed me of the findings, which were none. He also explained to me how to replace the electronic filter, which is more complicated than a regular filter.
As always we will continue to use Aire Serv.

Service technician Mathan arrived on time, was courteous, professional, and knowledgeable. Completed service check and explained to me in detail what work was performed. I definitely was impressed.

These folks always are responsive to my needs. They send out a highly trained technician who does a very thorough job of checking my entire system. The tech guys don't mind educating me as to their processes and I'm confident their the best in town. My heating and AC system runs great. Today was another example of highly skilled Technician finding my problem and fixing it promptly and professionally. Bravo to AIRE-SERV

Once again I am delighted to have my continuing relationship with this HVAC supplier. Excellent work, fair price, great service. If they find anything minor they just fix it and keep going. I count on them every six months for a system tune-up and they never let me down. Today was just another example. 12/30/2021 Ditto.

Well the AC unit conked out again today 05/09/22, and it is the beginning of summer with tekmps of 94 f. I called AireServe and they managed to get a technician out here non three hours. He correctly diagnosed the problem and ordered the correct spare valves required. Managed to drive over and picked them up and install, and had me up and running by day's end. Bravo once more to a highly trained group of folks at AIRESERV .

Yesterday was 05/28/24 and as usual I had AIRE SERV out for my three times per year HVAC Maintenance. As usual they did a first class and professional job. They checked all the systems, took photos of areas I couldn't see clearly and were very thorough with their service. I cam't believe it has been seven (7) years now they have provided service on this Rheem system and it's still running strong. Everyone here at AIRE SERV is a pleasure to work with. Thanks again for a great job.

12/05/24
Well after their last service visit they managed to damage a main on-off switch and bend it enough that the system all off a sudden just shut off. I had then come out and inspect the system and find the bent switch, which they bent back and restarted the system. Since it was their technician who did the original damage I didn't think I would have to pay for a full service call.
Well tough luck, they wouldn't even apologize for doing the original damage. After eight years of my business, they don't give a damn about keeping my business, so that is the end of our relationship. If I were you, I'd call Sun City instead of these folks.

This is the third time I have asked AireServ to replace outdated or non-workng HVAC units. That should be praise enough if I were not pleased, I wouldn't have hired them a second time. But I need to go further. The people who work with AireServe are outstanding. When they come to your home they put cover on their shoes . They make sure that before they leave, they have tidied up after themselves. They are efficient with their work, finishing quickly. They explain what they are doing and how much it will cost. And they are so nice. Every employee I have met has been courteous and pleasant.