ADU Water Fire Mold Storm - Columbia, SC

I called the telephone # & Tracey with the beautiful voice asked me a question, I didn’t know who I was calling! I told her I needed someone to help me with an unknown water leak that had stopped. Tracey checked to see if Hopkins was in their area She assured me that I had the right # for help to the problem. She then informed me there wb no charge for the service. She took all my pertinent info & called & talked to someone on the phone & asked “if today was available, I said “yes” time, 08:30.Is the time I chose. Tracey was absolutely
Outstanding with her knowledge of my situation. Thank you Tracey. Well @ 08:35 Ben rang the doorbell & my son greeted him & they continued to the great room where the leak had started & stopped. I wasn’t there for the conversation but my son told me that he used some sort of instrument to check the ceiling, scanned for standing water, took oictures & said it wasn’t there. Then they headed upstairs, checked the bedroom next to the bathroom, then the bathroom & the laundry room. Found the leak & informed my son the best way to complete this job was to cut a hole into the bedroom closet. They headed downstairs . Be told my son that the company doesn’t do those type of repairs but he knew names of companies that did & would text them to him. He did & we contacted one of them. Excellent company that takes care of business. I am so happy we called them. Thank you Tracey & Ben for a job well done!!

Tracy was very kind and professional. She send someone out to the house right away. Ben was very thorough and knowledgeable in helping us navigate the issue we encountered.

Janese was wonderful at scheduling my unfortunate leak caused by a siding screw infiltrating an upstairs bathroom drainage pipe. I hope the service will be as knowledgeable and polite as she was. 5 stars