Acuity Insurance

Acuity is a truly amazing insurance company. They make everything easy. Our claims experience was outstanding. Can’t recommend them highly enough!!

No one wants to have to file a claim with an insurance company but I have to say, Acuity made me feel heard and supported throughout the process. I would give their responsiveness and communication MORE than 5 stars if I could! And since this was a claim on one of their customers and not myself, I’m considering moving my home and autos to Acuity.

Other than a rude and unprofessional adjuster, the turnaround time between submitting and resolution of claim (money in hand); made up for it.

I want to thank Acuity Insurance for processing my claim so promptly. I received the check for the refrigerator, and I truly appreciate how quickly everything was handled. It made a stressful and unexpected situation much easier to manage.

My truck was vandalized by water in the fuel tank. I wasn't expecting anything but the mechanic that worked on the truck suggested I contact my insurance company. Acuity. From filing via the app to the courteous and efficient settlement I could not have been happier. Thank you Acuity.

Unfortunately have had several claims for home and auto, and have used them for years and things happen. My experience is they've always been friendly on the phone or email and fair in the claims process.

You guys where at our house 2 days right after i called about our claim you were great thank you very much

Very good notifications and communication. Quick responses. Would like to see Aquity provide comparison prices so consumers are able to see how their rates compare to other companies.

Julia made sure she took care of us and that everything was as seamless as possible. I could tell she cared about us and about what we went through. Thank you!

⭐️⭐️⭐️⭐️⭐️

I had an excellent experience with Acuity Insurance’s claims department, thanks in large part to the exceptional service provided by Laura Pascoe. Although Acuity was not my insurance provider but the provider for the other driver, Laura’s professionalism and proactive approach made the entire process much smoother than my previous experiences with my own insurer, Farmers Insurance.

Laura was incredibly easy to communicate with, thoroughly understanding the complexities of my situation. Her closed-loop communication and swift responses made the process stress-free. Her attention to detail and quick action truly made a difference, and I want to give her the outstanding credit she deserves.

Overall, this positive experience has made me seriously consider Acuity as my primary insurance carrier. Their commitment to outstanding customer service is truly commendable. Highly recommended!

I have not had to file a claim, however I am completely satisfied with the quality of communications from Acuity. They let us know of updates and anything else we need to be aware of.

Best insurance company and Claims representatives. My claim was handled quickly and with compassion . I will be friends about this insurance company! Thank you so much

SUMMARY: No matter how appealing their quote looks—don’t fall for it. Go with a major insurer with a strong local presence in your state. You might pay a bit more each month, but when you need help, you’ll want someone who can send an adjuster to your door and cut you a check that same week. Acuity will only multiply your problems and pain.

DETAILS: A relative I care for had insurance through this company for nearly 10 years without ever filing a claim—until her car was damaged in a hit-and-run. That’s when the nightmare began:

1) Three weeks of delays just to start the process. They required our dealership—the largest in Arizona—to resubmit all its paperwork using a completely different system than the one they originally told us was acceptable.

2) A ridiculously convoluted process to turn over the totaled car. They kept claiming we hadn’t submitted paperwork that we had sent multiple times. Then they required us to coordinate directly with their local pickup company, which failed to show up twice at the scheduled time. Acuity then turned around and complained to us that the car wasn’t picked up on time. Really?

3) Nearly two months to issue a check. The entire claims review process dragged on for weeks and weeks and weeks. And there was no reason for this at all - it was a straightforward hit and run case, with a clear repair estimate from a reputable local dealership.

4) An indifferent, unhelpful adjuster. Our assigned adjuster had all the charm of a robot but none of the efficiency. She consistently took two days or more to reply to even the most basic questions—and the responses were usually incomplete or irrelevant, triggering another two-day delay with follow-up questions. She frequently promised to send information and then didn’t follow through. The lack of urgency, empathy, or basic professionalism was stunning—especially considering this all happened over the Thanksgiving and Christmas holidays.

I was in a car accident on a Sat. morning in Spring of 2025. I got my claim paid and car fixed all within 3 weeks!!!! Awesome service!!!

Fortunately we have not had to use our insurance up to now. I say the the information you provide is very good and the renewal process is smooth.

When i bought my home this company was recommended when i had a roof problem they became the problem i recieved a termination letter from.them today WITH A LIE SAYING THAT THE ROOF IS DETEREIORATING ON MY HOME. IT IS NOT .ALSO ,IT QUOTES CLAIMS .IT HAS ONLY BEEN ONE CLAIM .The adjustor WE CONTACTED spoke with US ONCE AND HE NEVER CALLED US BACK TO START THE WORK SO we went with another company WITHOUT OF POCKET EXSPENSES because their payment was too low .THE REAL REASON IS THIS, I SENT THEM A SCATHING REVIEW ABOUT THEIR AGENT AND SERVICE.THE ADJUSTER WAS GOING ON VACATION AS WELL .BEWARE SHAME ON YOU ACUITY .

Just sharing that I had a good claims experience with them in the past. Great technology and the claims guy assigned to me (B. Barnes) was exceptional.

Amber Wiltse is outstanding!!!

First time ever having to put an insurance claim in on one of our vehicles, she killed it from start to finish. Extremely accommodating and responsive, I now look forward to having acuity as our insurance provider for the rest of time.

Quality insurance company!!!

I was recently in a car accident where a car ran a red light and caused total damage to my new car. I was extremely impressed by the service I received from the claims department at Acuity Insurance. The claims adjuster was very professional, honest and trustworthy. They really made the most of a terrible situation.

I have worked with Acuity in my former profession as well as my personal needs. I have come to expect nothing but the best service and have never been disappointed.

This company refuses to answer any questions if you purchase insurance through an agent. I called to ask a straightforward question—what is the maximum number of rental properties one person can insure through them—and they declined to provide an answer, instead referring me back to my agent. Unfortunately, my agent had already asked the same question and was also unable to get a clear response.

Alright so at first, I had a van insured through insureon. No claims. About a year later, I need to add a vehicle to my policy. At first, they got a number wrong in the vin and I ended up being insured on a similar vehicle that i did not even own. So that was frustrating. Fast forward, Alex is now my account manager and I am speaking to him. He swaps it over to the right bin and vehicle real quick and gets me the proper id cards, but It took a couple days. No biggie, I have other paperwork to sort out which include a business name change all going on at the same time.
Figure that out and then realize the insurance is under the old business name. It’s game day, already 2 o clock, and it’s looking like I’m going to have to wait yet another weekend to sort this out. I got money tied up in it, I got people on my back, I need receipts, etc etc, this needs to get done it’s been a month already.

So I call Alex, and this guy is the man. Takes him seconds to change the info and I’m told the cards will be emailed to me by the time I get to the courthouse to register the vehicle. Thank you Alex, thank you acuity, and thank you Alex. Hopefully my point that Alex is the man is getting across. Perhaps not always the fastest in my experience, but dude comes in clutch when I needed him to and that’s what matters in my eyes. When you need em, you got em, and Alex is the main focal point of that fact. Go get you some acuity.

Absolutely terrible. Used them for decades, the minute I have a claim they denied it. Had two different inspector determine we suffered major hail damage to our roof. Several of our neighbors did too and got coverage. Then they sent former Senator Roger Roth, who is now their inspector and they denied the claim. Security roofing is doing the work today and said “boy you had a lot of hail damage”! Cost me $25,000. Acuity and their inspection team are crooks.

I wasn't thrilled with 40 per cent increase but I couldn't find another insurer that would offer the same coverages on home and cars for a better rate for this renewal.

I have been in the insurance claims business for over 45 years and I proud to say Acuity Insurance has the best claims and customer service.

Absolute best customer service I have ever had. Acuity took an unfortunate incident to an easy; stress free resolution. AND, they did it with a smile and great kindness and concern. Thank you ACUITY for raising the bar. YOU ROCK!

A representative by the name of Ryan Steiner Well represents this excellent company. He and the company immediately took the burden of this unfortunate accident and made our lives extremely less traumatic which it could've been. In my view, this company is a winner! Our rating is excellent!

Acuity was fast and fair in settling the claim when a tree fell on our house. I could not have asked for things to go any smoother. They were awesome!

My daughter was in a car accident and the vehicle was a total loss. From the initial phone call to my agent and then being guided through the claims process, Acuity Insurance made a stressfull time much less difficult. Both agent and claim representative were very courteous and professional.

I will say the team at Acuity Jake, Jeff and Michelle were amazing!! Not only that but very compassionate, caring and kind! One of the worst situations I could imagine, was made a little better because of this team!! I want to say again THANK YOU from the bottom of my heart. My dad is smiling over you all!! Many blessings to you Jake, Jeff and Michelle!! Jackie

I would recommend this company 100%. They handled all parts of my windshield claim quickly. No problems at all. Reimbursement made within 24 hours!

Very competitive rates, validated two years in a row by shopping via independent insurance agents. Great app and website for clear and easy communications and information.

We’ve been Acuity customers for years and are very happy with the company. The rates seem competitive and most importantly when we’ve had a claim it is easy to talk with a real person who helps..both our agent as well as people at the company. I have a friend with a popular tv advertised brand and while her rates might be a bit lower, when she recently had a auto accident ( not her fault) she had a difficult time with her discount insurance ( as well as with the other drivers company). Nothing but hassles and at such a stressful time of minor injury and being without your car too. We also like the fact that we are supporting a local company too.