ActivWall Systems, LLC
- 302 Franklin St, Martinsville, VA 24112
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Warranties Offered
About the Business
At ActivWall Systems, LLC, we pride ourselves on our technical expertise and versatility, serving both residential and commercial clients throughout Martinsville, Virginia, and the surrounding areas. Our comprehensive range of services includes roof inspections, roof deck repairs, gutter repairs, leak repairs, and water damage repairs. This breadth allows us to manage complex projects from start to finish, ensuring that every aspect is handled with precision and care. Our commitment to organization and attention to detail sets us apart in the industry.
We understand the importance of delivering durable, high-quality results that provide long-term value for our clients. Our well-coordinated team works diligently to ensure that each project is executed thoroughly, reflecting our dedication to excellence. Whether enhancing your home or upgrading a commercial space, you can trust us to transform your vision into reality.
What people say about “ActivWall Systems, LLC”?
Customer feedback primarily highlights the excellent products and strong customer service provided by Activwall. Many reviewers appreciate the variety of window options tailored to different climates and the quick, responsive communication from the company's representatives. However, there are significant concerns regarding the delivery process, particularly about inadequate notification and support during shipping. One reviewer reported a frustrating experience with a delivery that did not meet expectations, indicating a need for improved logistics communication. Overall, while the product quality is praised, delivery issues detract from the overall experience.
What Users Like The Most
- Having no sill is beautiful just not really conducive to our climate, but with Activwall’s options we were able to get the most minimal looking sill.
- Nikki was amazing, very quick to respond to every question or concern I had.
- I was immediately put in touch with a rep named Quintin who answered all of my questions.
- Rob reached out after the order, to talk about the order and review some details.
What Users Like The Least
- The customer service stopped there after the sale.
- I was informed they couldn't put it in the garage... but instead it has to be left at the curb.
- Good customer service... would be to notify the consumer that their product is being sent out for delivery.
Recommended Reviews
I couldn’t be happier with my new gas strut window. I did a deep dive on these type of windows in the US and I couldn’t find anyone who had as many sill options. Which made it the best window for us being in the north east weather. Having no sill is beautiful just not really conducive to our climate, but with activwall’s options we were able to get the most minimal looking sill. Not to mention the feature of the kickstand, which no one else had to offer, that my husband loves when he’s cooking .
Not only did they have the least leadtime of any other window as well. The customer service was amazing. A small cosmetic thing on my contract was different than the window we got and within a week they had someone to my house to repair it exactly as promised in contract. No pushing no arguments on the phone. Theywere absolutely to their word. I find that hard these days and can truly appreciate this type of service and care for their product. I couldn’t recommend them more and even though I don’t normally write these, I had to because I was completely blown away by how on point they are. Thank you for my new window! Now my kitchen feels like it’s in my garden.
Great company to work with. I ordered a 84x44 large window for our Kitchen deck pass thru, which we love! Nikki was amazing, very quick to respond to every question or concern I had. I would definitely recommend working with this company!
Activwall was more than happy to sell me a $7,000 window, but the customer service stopped there. AFTER the transportation company received my 485lb window, I was informed they couldn't put it in the garage of the home were building, but instead it has to be left at the curb since we have gravel and not cement or paved driveway yet. Good customer service...since they do this for a living, would be to notify the consumer that their product is being sent out for delivery, and here is a "pre-delivery checklist" to ensure a perfect delivery of your product. OR finding another solution, and NOT what I was told by one of their managers:
"We processed the order as requested and shipped the item after payment, which is our standard process. It is honestly not the responsibility of ActivWall or the carrier to ensure that you are able to receive the window". Nikki Compton - National Sales Manager
137 locals recently requested a quote
- 302 Franklin St, Martinsville, VA 24112
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Warranties Offered
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