Ace Hardware of Farmington

After a horrendous experience at Home Depot, I went here for a couple of things. The prices were more than at Home Depot for some things, but not terribly so - and the customer service was excellent and prompt! I’m switching to Ace from now on.

I am real real happy and amazed at how they responded to my needs. Friendly customer service in a polite manner, especially Stephen who cut my truck key and programmed it which Reynean's Lock and key could not program it. He went out to my truck and took less than 10 mins to program it. I recommend Ace hardware to anyone who runs into ignition key issues others can't handle.

i was replacing some windows this weekend and went by the early afternoon of Saturday October 19, and I was super delighted with my experience. Everyone was so nice and professional from the person I talked to on the phone earlier that day, to the person that greeted me, to the cashier. And especially the gentleman in glass cutting who worked extra hard to making sure i got what i wanted. Even when I got really confused with the process everyone was super kind in making sure we got it all figured out! Thanks so much!

i needed a couple of stainless steel metric bolts Julu did not have them so i stopped at ACE and walked right to them, and the price was great

They were SO helpful! I don’t know anything about hardware etc. one gentlemen walked me through everything I needed. Recommend!

When they have everything locked up here. You ask for an item and see the price. You would think that the item you got was the price they marked it at, and locked it behind the glass. They then walk it up to front, no problem there. But they have it priced at almost 2 times what they have it marked at in the glass. Make sure and check your receipt. Manger was no help and I'm sure she didn't fix the pricing.

Loved it!! Had everything my husband needed for his chainsaw and had everything I needed for my STIHL gta 26! Have to say our new favorite store!!

The staff here are the best.. The young lady who deals with plumbing supplies is knowledgeable, friendly and always helps me with my plumbing issues. Older gentleman very helpful also. Do not bother with HD and Lowes where employees turn there back on you and go in other direction if they think they are actually going to have to try and answer a question or be of any help.

Top notch service! They should lend Steven (key area) out to other businesses so they too know what excepional customer skills and technical skills look like!!!
NICE JOB!

Yesterday my husband and I were shopping for a weed Wacker. This was the second store we had stopped at. The salesperson, Steve, was very patient, very knowledgeable of the product. Due to his through explanation of the product, warranty, accessories, wedecided to buy from him. Great job Steve.and thank you!

We go here for are still chainsaw items that's super cool stuff stuff is super awesome just a great store

Needed help finding an item the cashier was rude and short-tempered she just pointed and said it should be over there wouldn't come help wouldn't look to see what I was looking for just had absolutely no patience.... I worked for an Ace Hardware for 6 years and that is not the Ace Hardware way at all

Been going here years, no more unfortunately. I had an active leak in my gutter going into my house. I ran to ace to grab flex seal patch for a quick fix until spring. Had a coupon for 50% off, cashier said since the item was on sale $16.99 to $14.99, they could not accept the coupon. I asked to be charged the full price and if I could then use the coupon. Calls up manager, manager says, "no." Okay, no big deal. I get home open the flex seal, it's rock hard, unusable. Frustrating, but ok. I take it back, exchange for another get home and guess what.....rock hard. Keep in mind I have an active leak. So, not only would they not accept my coupon (no big deal), but now they're selling me bunk flex seal. I salvaged what I could out of the 2nd can for the sake of water coming into my house, and decided instead of going there a third time. I'll just never go again.

see I got house keys made at WALMART. Ace told me they sold me the wrong keys for my house. And plus Walmart made my key backwards. AWFUL WORKERS in automotive. ACE knows what they are doing and made the correct house keys. ACE has standard $2.40 and color$5-6 coated keys for the house. They do vehicle keys too. This the ACE across from HOBBY LOBBY. EXCELLENT service.

Associates are always ready to help you find what you are looking for or think through a project with you. And the store is kept immaculate.

Andy was very helpful and very knowledgeable on the products I had questions about. I will be coming back to this store again for future projects. Thank you for the excellent customer service.

I came in for some home improvement items and I received excellent customer service from Andy. She was very knowledgeable and helped me find everything I was looking for. This is one of the best places in Farmington for home improvement and customer service! Very happy!

The best consistent service of most any store. Thank you Ace !!
Edit
Unfortunately, I wasted some time with Ace trying to get keys for my car. I prepaid for the two, they specially said I needed no appointment, they never contacted me when they arrived, then when I contacted them to see if they were in, they couldn’t program them till the following week now saying I needed an appointment . I went to Raygeens Keys, they took care of everything within 10-12 minutes total for the same price. So they dropped from 5 stars to 2. Very disappointing. Ace wasted over an hour of my time