- 2556 Overland Ave, Burley, ID 83318
- Commercial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Ace Hardware Burley”?
Customer feedback indicates a significant divide in experiences at this hardware store. While many customers praise the knowledgeable and friendly staff, excellent customer service, and a good selection of products, others express frustration over poor inventory management and unsatisfactory interactions with management. Communication issues, particularly regarding product availability, have been highlighted in several reviews. Although the store has its advocates for service and atmosphere, serious complaints about inconsistency in service and product selection affect overall perception.
What Users Like The Most
- This Ace hardware is awesome. I wasn't sure how to solve my issue, but they are very knowledgeable and totally solved my problem.
- The customer service was outstanding!!!! Thank you so much Julio you are amazing, helped me with every single thing I needed!
- The staff here is so friendly. They're easy to find when you need help.
- The staff are always helpful and friendly. Pleasant place with lots of items to get your project completed.
- They wanted to make sure we got the best deal! They are always amazingly helpful! And friendly!
What Users Like The Least
- Places really gone downhill since the new manager, Andrea has taken over customer service all time low very disappointed.
- The inventory is never right. Every employee is clueless and doesn’t know what is there or where it is.
Recommended Reviews
Places really gone downhill since the new manager, Andrea has taken over customer service all time low very disappointed after a conversation with her no empathy no sympathy the storage just not the same for carry more products from China. Less products of quality. I encourage you to go anywhere else even Walmart is probably higher customer service.
This Ace hardware is awesome.
I wasn't sure how to solve my issue, but they are very knowledgeable and totally solved my problem.
Thanks Ace! ✨️✨️✨️✨️✨️
If i could give zero stars I would. The inventory is never right. Every employee is clueless and doesn’t know what is there or where it is. I love 45 minutes away and called to make sure they had an item, they pulled it off the shelves after being given the exact item number to hold for me. We drove there and low behold it was not even close to what I called about and they could not find what I did need anywhere even though It clearly stated they had multiple. Didn’t care either that they got it all wrong and obviously aren’t doing their jobs.
- 2556 Overland Ave, Burley, ID 83318
- Commercial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered