Ace Hardware - Cleveland, MS
- 401 1st St, Cleveland, MS 38732
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
- Green Roof
About the Business
What people say about “Ace Hardware”?
Customer feedback on the Ace Hardware store is predominantly positive, highlighting the exceptional customer service and helpful staff. Many reviewers appreciate the friendly atmosphere and willingness of employees to assist customers with their needs. However, there are some concerns regarding high prices and experiences where customer interactions were less than satisfactory. Communication appeared to vary, with some customers feeling overwhelmed by constant inquiries for assistance. Overall, while the store's service shines, there are areas for improvement.
What Users Like The Most
- The associates are very polite and greet you as soon as you enter the door.
- Oh my what excellent customer service skills, everyone is so professional.
- They always have asked if they could help me, and they have always been great help!
- All of the staff are very helpful and always asked throughout my visit if I needed assistance.
- Top notch. Friendly people. Always willing to help you find what you need.
What Users Like The Least
- I came in two days in a row for hardware...one of the female employees...started raising her voice in a confrontational manner.
- I hate coming in this store to shop. People are breathing down your back asking, 'may I help you?'
- Prices too high and I am starting to notice why!!!! You damn near have to drive a 100 miles to get what you need!
Recommended Reviews
Ran in today looking for some ubolts for a project and found exactly what I needed with several size options
This store is located off the main street. But they are soooo friendly and helpful. The associates and cashiers ask if they can help you with something. A lot of your big box and hardware centers don't offer this great customer service anymore. I will stop by again the next time I am in Cleveland.
I really strive to support locally owned businesses but after today’s experience at Ace, you’ve lost a customer. I came in two days in a row for hardware to fix a swing. On day 2, I had questions about my previous purchase (I had my receipt) which I questioned if it was rung up wrong. One of the female employees who helped me the day before was asked to help, instead of her coming to me to explain how it was rung up on my receipt, she decided to start raising her voice in a confrontational manor in front of other customers from a distance & never once came to the checkout to help me understand the receipt. It was by far one of the most unprofessional & uncomfortable situations I’ve experienced in a store.
137 locals recently requested a quote
Company Locations
Branch Offices
- 401 1st St, Cleveland, MS 38732
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
- Green Roof
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