- 3319 Orleans Ave, New Orleans, LA 70119
- Industrial Roofing
- Residential Roofing
- Financing Available
- Locally Owned & Operated
- Warranties Offered
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I am looking to reach them regarding a warranty for a job they completed in the past. Seems like all the past review are very true. Don't waste your time as I did. These guys are nowhere to be found. I can't get in touch with them to give them another job, much less will I get in touch with them to get them to come back for a warranty issue.
We reached out to Abry Brothers because we just purchased our house and know it needed some foundation work. They sent someone out for an assessment/quote, we shared our inspection report with him, and everything seemed cool and good! Usually contractor quotes take a week, and after week two I tried following up. Shit happens, maybe it got lost in the mix. They were unable to reach that particular person at that time, nbd, they said they'd leave a note for him. Didn't hear back for another couple weeks. Called again, the worker was out on paternity leave. No problem! Just lmk! Still no quote a week or so later, followed up a couple more times and the front desk person just gave me his number. I called again and he seemed flustered, was on a work site at a meeting, and would call me back. It's been four months and I never got a quote. Super disappointing, and it looks like I'm not the only one who's had this problem.
We chose Abry Brothers because of the reviews however our experience was a DISASTER! Please take a moment and read our review in detail so this doesn't happen to you.
In April of 2021 we had an estimate drawn up by their sales person (Jxxx) who had been with the company for like 30 years. He gave us 3 different estimates. I have proof to show that it was NOT necessary to have the whole house raised only needed to stabilize the one side.
We signed the contract for 11 pilings which were approved by their civil engineer and the drawing of the assumed pilings. Jxxx who also played the foreman came out to the house to direct the crew in July of 2021.
After all the digging and discovering that there were no old pilings in the location that was on the layout drawn up by Jxxx he proceeded anyway. He gave direction through the windows to the guys under the house with no sequence or coordination of the lift. WHITIN SECONDS we heard a loud, rending CRACK and my Husband and I shouted STOP! STOP!
Large cracks were in the bedroom sheetrock and many other areas along with the front and back doors would not shut. We knew something went very wrong when Jxxx said he needed to go to his truck for a few minutes and asked us to not call the owner.
I looked at my Husband and said "What? did he just ask us not to call the owner?" I was saying to myself; he just ruined our home. After Jxxx sat in his truck, I waited 10 minutes and called Abry Brothers to inform them that something went wrong.
Mr. Abry came right out and evaluated the situation. My Husband and I were very upset. Mr. Abry made an excuse for Jxxx behavior and looked over the layout drawn by Jxxx which was approved by their engineer. Well, the layout was incorrect and Mr. Abry even asked who did this drawing?
That same day Mr. Abry asked, "Did we want our deposit back" and that would be it. I said WHAT? No, I don't want you leave us with an unstable house and we can't shut our doors.
All in all, we feel there was gross negligence when we discovered that the corner stone piling was not put into place during the initial lift which fractured the house.
What a nightmare for years. We tried reaching out and even had to get our attorney and Civil PE involved. No response and they never gave us the warranty.
- 3319 Orleans Ave, New Orleans, LA 70119
- Industrial Roofing
- Residential Roofing
- Financing Available
- Locally Owned & Operated
- Warranties Offered