A New Look Exteriors

We worked with A New Look Exteriors to replace the siding on our house, gutters and several windows. From the initial quote through the end of the project, they were great to work with. Justin (owner) was consultative, transparent, flexible, helpful and really just a pleasure to work with. His team doing the work did a great job and were professional, kind and flexible. Nicole (also owner) kept us informed from the office/paperwork side and she was also fabulous to work with. I would definitely recommend working with them in the Des Moines area. They are reasonably priced and the quality of work was top notch; they will for sure be our first call for future work. Two thumbs up, 5 stars, definitely recommend!

From the moment we met the owner, Justin, at the Iowa State Fair, I was impressed by his professionalism and courteous demeanor. Throughout the entire process, the communication from A New Look Exteriors was outstanding—they kept us informed every step of the way.

The crew that came out to remove the old siding and install the new was fantastic. They were professional, detail-oriented, and made sure to clean up at the end of each day.

We are beyond happy with the service we received and the final results. I would highly recommend A New Look Exteriors to anyone looking for quality siding work (at a fair price) and a great overall experience!

We absolutely love our new driveway and front walk! Justin was great to work with, seeing my vision right away. And Juan and the crew did amazing quality work!

An excellent company performing quality work at a very affordable price. Professional and quite possible the nicest contractor I've worked with in the greater Des Moines area.

With just a change in roof color, A New Look gave my home a new look! Great overall experience. The communicate well and provide a “what to expect” email prior to starting work so I could prepare ahead of time. They cleaned up well - if I didn’t have a nice-looking new roof, you’d never know they had been there. Nice work, A New Look team!

Great company and people to work with. They did a great job on my window replacements. I would use them again for other home improvement projects.

We commend Justin and Randy for their professionalism and exceptional service from project initiation to completion. The results exceeded our expectations, and the investment was well justified.

We highly recommend A New Look Exteriors. They replaced our windows. They were very attentive to details and quick to respond to our questions. Our windows were installed timely and quickly and look great!

Is very knowledgeable about the the different products. I’ve used them for windows, gutters, soffit and fascia. A good experience.

A New Look did an excellent job helping us figure out a design and then building a new front patio. They were very easy to communicate with, and did exactly what they said they would. We were amazed how quickly everything came together. I will be working with them again on other projects. Highly recommended!

We had A New Look Exteriors replace our windows, siding, soffit, fascia and gutters. Communication was great from start to finish. Justin(owner) showed up on time and responded quickly any time we reached out. Mike (project manager) was also great with communication. He and Justin showed up to check on the project randomly throughout the process. Irwin and his crew worked hard, did not rush and were very skilled. He and the crew seemed to truly care about the project and the finished product. We requested no heavy equipment on our permeable paver driveway. They were respectful of our request and made special provisions to work around it. We had a few issues arise during the project. Justin, Mike and Irwin responded quickly and addressed our concerns. The crew cleaned the yard and work space exceptionally well at the end of each work day. We recommend A New Look Exteriors based on their communication, follow through, timeliness and workmanship. We are very happy with the New Look of our home! :-)

We had these guys replace the siding and gutters on our place. Middle of the road pricing and I'll tell you their crews were fast and friendly. Our ho.e looks completely different. #supportsmallbusoness

Extremely responsive and Justin went out of his way to help us sort out our project. Would 100% recommend reaching out to Justin and team.

Justin and his team made short work of a window/siding project for me. Justin came out and gave me a solid breakdown of what the issues were and how to best fix them. His guys were courteous and efficient.

Justin was very prompt and very helpful in explaining what needed to be done and the options we had in repairing the storm damage. I would recommend them for their services.

Very smooth process from start to finish. All of the staff I’ve dealt with have been top knotch. Owner is very boots on the ground which sets them aside from other companies I’ve hired in the past.

A New Look Exteriors knocked on my door and setup a free quote appointment. They gave quotes on a few things to improve my home, soffit repair and gutter guards. They did a great job on the soffit repair. I would recommend them.

Ben took great care of my project. He was willing to adjust the project according to my needs. thank you

Justin and his team were very professional and did an Amazing job giving our home a New Look. We are very pleased and Happy that we choose them!!!

The whole team at A New Look was very professional, friendly, and helpful. I got all new siding and several new windows, and both crews were great.

A New Look Exteriors is a great, Iowa-based, organization. Justin (Owner) is thoughtful, fair, knowledgeable, and trustworthy. He and his team are intentional in their work and you can feel confident the job will be done right. They use quality products and stand behind their work. I highly recommend A New Look Exteriors for your next project!

Outstanding service and work quality. The team repaired and replaced our entire roof system along with a wide range of improvements to the exterior siding and flashing details that the prior installers missed causing damage to the interior of our home. They had extensive product knowledge with a wide range of options, a clear understanding of best practices for installation, and offered helpful advice when we needed it. Grateful to have a team of experts on the job, confident this will be a lasting solution. Thanks guys!

Justin and his crew couldn't have been easier to work with. I appreciated his knowledge about his products and the low pressure when it came to the estimate process. We've worked with him on a new driveway and new siding and won't hesitate to call when we're ready for new windows.

Met Justin at the Home Show last year. He came to our house and gave a quote on windows. We had a lot of quotes but he was the only one that really listened to what we wanted. So impressed ended up having his team do stone on the front, fascia, gutters, front door and siding. Our house became a home. Couldn’t be happier!

Sorry it took so long to get this review written.

We had the front of our home totally redone. We had an old style of stucco and upgraded to regular and decorative siding. The result was terrific. The team was knowledgeable and hardworking. Lastly they also did a great job of keeping our yard and driveway clean both during and after the job. I would certainly recommend them.

Ben, a salesman with A New Look Exteriors, stopped by my house and offered me a quote to reapir some things on my house and paint it. I felt the price was fair and approved the job. Mario and his brother, Miquel did the work. They did an outstanding job! Mike, the production manager followed up to make sure I was satisfied even before I made my final payment. Mike's knowledge and attention to the details was satisfying. Good job!!

Justin and A New Look Exteriors was prompt to our inquiry and completed our project in a timely manner. They thoroughly explained the damage that was done from a recent storm, how much the repair would cost and time it would take to complete. They double checked their work and made sure we were happy with the service after all was said and done.

Justin and his team went out of their way to help us repair damage to our siding that other companies in the metro would not help us with. He also helped work with our insurance company to make sure it would be covered.

We will be recommending them for any roofing, window or siding repair in the future!

Justin is incredibly friendly and transparent to work with and Miguel does amazing work! He is clean and communicative as he completes the project and does an all around great job. A new look has done 2 projects for us now and we will definitely continue to use them.

Zach with A New Look Exteriors did a great job replacing our roof! He went above and beyond to help us get a claim for our roof. The roof was replaced quickly and looks amazing!

Absolutely fabulous. Communication was great throughout: texting updates of our roof as they worked on it. Finished the roof in one day which was awesome! Truly went above and beyond my expectations: fast, efficient, and great to work with. Would definitely recommend them to anyone in the DSM area!!

Had a new custom front door installed this week and it looks drastically better than our old door, really changed the look of the house. Sales person did a great job of showing & explaining the door options and we're very happy with what we chose. Kept it low pressure and put up with our slowness in making a decision. Install went great, Miguel and the guys did an excellent job with the install overall as well as keeping things neat in/outside of our house. Miguel talked me through their process, confirmed some trim/paint choices and even asked how I'd like things cut (90/45 angles), which makes a big difference. Can't count how many times I heard them fire up the vacuum, which I really appreciate. Had a small snag with which type of door we ordered and what got delivered, but was minor and they made it right. Overall happy with the process from start to finish and excited to have a nice new front door.

We used A New Look Exteriors to replace our new roof, as well as to extend the roof-line over an expanded patio addition. They also painted the exterior of our home. The end result was all we hoped for and more! Their employees were always on time, professional and worked hard to get the job done in a timely manner. I highly recommend A New Look Exteriors for roofing, painting or general repair construction needs.

I had a negative experience with A New Look Exteriors. It is frustrating because I needed to take time off work and wait for a service provider who ended up not meeting my expectations.

Firstly, it's concerning that they did not communicate the minimum square footage requirement for concrete work upfront. This information would have been essential for me to know before scheduling a visit, as it could have saved us both time and effort.

Additionally, it's disappointing that they showed up late after I had taken a day off work. While delays can happen, it's respectful to keep customers informed if there are any changes to the agreed-upon schedule.

Finally, it's concerning that they claimed to do fences over the phone, but then said otherwise when they arrived. This is a clear miscommunication that could have been avoided if they were upfront about their services from the beginning.

Overall, based on my experience, I cannot recommend A New Look Exteriors. I would suggest looking for another service provider who is more transparent and respectful of their customer's time.

A lot of contractors have worked on my home in the past 26 years, and I can say enequivicolly that A New Look Exteriors is the absolute worst. I am in the process of replacing the gutters and downspouts that I bought from them a year ago. Save yourself the trouble and hire a different company.

Extremely poor customer service. Had a new driveway poured in September of 2022. This winter, the driveway has raised 1" or more from the garage floor. Contacted company through both text and voicemail, but never received any call back. Had to keep reaching out to them about the issue. Said they would send someone out to take pictures and that the raising of the cement was "normal" due to freezing. Have consulted other cement contractors who state this is not normal and New Look should come out and fix the issue. Company never sent anyone out for the pictures and has never called back. They don't stand behind their product once they have the money.

Thank you for installing my new patio door. The team has excellent communication skills and quick responses to anything I needed. I will be using you again!

They were here when they said they would be and did outstanding work. All very professional and polite. The whole process, from initial consultation and estimate through the finish, I was kept informed. I can't say enough good things about this awesome company.

They replaced 2 very large windows, and the product failed. They replaced the faulty windows under warranty. They were very professional and courteous.

We worked with Justin and his team for door and window installation and couldn’t be happier. From the initial consult through the completion of work they were professional, responsive, and generally approached our project with a positive, problem-solving attitude. Our home has been under renovation for over a year and will be for many years to come and I’d work with A New Look on every project I could.

Be careful with this company, actually do like the door, but they do not want to return and fix issues from installation, they texted us, not called and told us they would have to charge us to return to fix issues, didn't realize when sold the door it was a as is type thing, needless to say they won't get our business for the other patio door we need. Sure the owner called after I sent them a few upset texts, a little to late, wouldn't want them stepping foot on my property if I gotta get upset and contact them several times to get repairs, bottom line, they informed us we would have to pay to repair the things that were not done right. Wow ,

We called on a Friday for a non-emergency, got a call back on Monday, and they came out on Tuesday. Excellent response time.

The owner of this company has wonderful customer service and is always willing to go the extra mile for his customers. They do amazing work and always rise to a challenge. You will NOT be disappointed with this company!

They replaced a patio door glass pack that was damaged due a wind storm. The crew was on time, and the craftsmanship was top notch. I would definitely recommend them and use them again.

Windows were installed in early 2020. One window was installed improperly, we gave notice shortly thereafter. A new look has been working with us throughout but it seems to only be when we reach out to them. The window still has not been repaired after several windows have been tried and failed. Not great when we can't use our windows for fear of more damage.

Update: we were contacted by company after posting this review and told that the windows were in and would be installed shortly thereafter. The day of installation we were told that the window manufacturer 'lost' the windows. I dont know maybe time to go with a different supplier? This has been the most frustrating experience I have ever had. I just want this problem resolved at this point so I don't have to deal with this company any more, I'm sure they feel the same way about us.

We had our gutters replaced - the whole team was extremely good at communication from working with our insurance to setting an installation date, keeping us up to date, working around any delays that came up, and the gutters seem to be extremely high quality and reasonably priced!

New Look Exteriors replaced 4 new windows for me. Their procedures and protocols were perfect and I overwintered extremely well! I look forward to having more work done soon.

They replaced a broken bottom opener on the storm door at a reasonable price with a well done and speedy installation. COVID delayed the arrival of the necessary part, but that is understandable in the world in which we all live right now. The installer knew what he was doing. He called me back to the door from inside the house so quickly that I thought for sure he was going to tell me it was the wrong part, but he already had the work done!!!

We love our new kitchen window A New Look installed! We had just one window to replace, but Justin and his team made us feel like our project was very important to them. They took the time they needed to understand our needs and were able to match our design perfectly with the window selection and installation details. We’ll definitely consider them for future projects to come.

Very keen to detail. Explained all what pertained to be done and offered choices. Very respectful. Compound thoroughly cleaned after work. Will definitely work with them in the future. I highly recommend them.

Recently they did our driveway, we are more than satisfied with the quality of the service and the price,
Customer service was great and i would highly recommend this company.

We had damage to our garage from the derecho that we needed repaired. They did half the job and two and a half months later they finished the job. They did a good job, but I was very frustrated by the amount of time it took and the lack of communication.

This is the best company around for roofing and gutters. They are meticulous about their work from beginning to end. All employees including the owner work to take away guess work, provided complete transparency, and take pride in establishing a professional relationship. They are prompt and reliable. Our home has had endless complements as well as top notch updates as a result of their work. I cannot say enough to praise this group. Thank you. Thank you!

A New Look Exteriors did a great job replacing my roof/shingles. Justin was knowledgeable and professional and recommended a great product that fit my budget. The crew arrived when expected, worked efficiently and cleaned up well. Couldn’t be happier with the new look of my roof and I will definitely be contacting A New Look Exteriors for my future home improvement needs.

We enjoyed the process with this company. The quality of work and attention to detail was fantastic. Delighted with the final results.

Our experience with A New Look Exteriors could not have been worse and I do not recommend that anyone use their services. My husband and I signed a contract and paid half of the cost last July 3 (2020) to close off two doors to our house, add a window, add siding, and finish the inside to match the rest of the room. We were told the project would take a few days max and would be done in the next few weeks at the latest.

By Fall, with no communication from anyone at A New Look, my husband started calling and asking if/when they would be able to complete the work. They said they were waiting on the window that would replace one of the doors. We were patient and understood because we know it has been a tough year with COVID and derecho. A few weeks later, with no word, my husband called again. Still waiting on window. A few weeks later (October or November by this time) my husband went into the office and they said they had the window and were waiting on workers. We were very confused but remained patient. He, once again, called them a few weeks later and now they said they didn't have the window because they didn't know what size we wanted?! This went on, not joking, for another four months. They did not call us once to explain or give us an update.

Come March, we were told they were finally coming to do the work. A few things were just dropped off in our front lawn and the next day workers showed up and told my husband they didn't even know what all they were supposed to do. They started the project on a Thursday (3/4), got the doors out and walls up, and stopped there (no siding). We were not told when they were coming back to finish the work and it was supposed to rain the next Monday so we had to call them (AGAIN) to ask when the work would be done. We were promised the following week. They came back on Monday, put up the siding, left and then came back later that week to finish the rest.

It ended up that the interior work we hired them to do was done wrong (paid them to match the existing tongue and groove on the inside of the house) and we had to call to tell them that as well because no one from A New Look had checked in or even been out to our house since July of 2020. They did fix the interior but it was almost another week before they did that (finished 3/16). All in all, a 1-2 day project took them 9 months to complete and we were always the ones who had to call to get an update on what was happening with the project.

Lastly, when we got our final bill from them, it didn't reflect what we had already paid (~2500) in a down payment IN JULY 2020 !! DO NOT USE THIS COMPANY. They are horrible communicators and took advantage of our patience, kindness, and overall willingness to try and work with a small local business.

Chris and staff were very friendly and accommodating during the process of getting new sliding doors picked out and ordered. Once they arrived Edger was AMAZING at installing the two new sliding doors. He was very nice and communicated during the whole process. He made the tear out and install of two new doors look flawless. I would 1000% recommend New Look for any home needs. Thank you guys!

We had our roof replaced and worked directly with the owner Justin who was friendly, very knowledgeable and even helped significantly with the insurance process. The roof looks great and the company was extremely responsive throughout the process. It was a seamless experience.

Company was amazingly personable and worked to make us comfortable and get us taken care of. Super professional and affordable their work looks wonderful! So glad we found them.

The crew at A New Look Exteriors did a phenomenal job replacing our poorly designed back door with a new sliding patio door. Justin helped us pick out a product that would fit the space and look appealing. Mario and his crew worked for hours tearing out old rot and repairing the door frame to install the new door. The door fits perfectly and all of the exterior trim work looks professional. They inquired about their work throughout the project to ensure it was what we envisioned. Justin examined the final product and ensured we were happy with the results. We look forward to having them perform future work at our house.

Justin worked with us to find the exact windows we wanted and what would look best in our home. Once the windows were in Mario came and installed 6 windows and a new sliding door. Everyone was kind, professional, and they made sure the job was done right.

They also cleaned up after themselves which I believe is the true measuring stick of a great company. The only way you could tell someone had been their was the amazing new windows we had.

Thank you to the whole team at A New Look. We will use them again in the future!

I used A New Look to replace my siding. I appreciated the time Justin took with me answering all of my questions. The work crew was very friendly and did a very nice job. The week the work was done was a real mix of crazy weather and they were there working away. A week later I had a transformed house that I am proud of. My neighbor told me it looks too nice for my neighborhood! Ha! I am so happy with my decision to go with A New Look and the siding I chose, and highly recommend them!

During the Derecho 2020, Justin came out and looked at our roof. Not only informative but gave perfect advice.. I followed his guidance and my insurance company is replacing the damage. As busy as they are, they made it a point to answer some questions more than once! Will be calling again if we need anything else!

Sales representative Daniel is rude and saying inappropriate things to my 15 year old. He has already come by a few times. This company needs to realize we are in a pandemic and it's almost 2021 that door to door advertising is not liked nor wanted these days. Makes your company look ignorant to the fact that were in a pandemic. Especially being a nurse I will never use company. Stay the heck out of Lakewood. Which your sales rep Daniel didn't even know where he was. Make comments also about my home on the outside. After spending three years remodeling the inside. Your company can go scratch.

The sales experience was fine, but work was severely delayed and 6 months later, is still only half done - won't be done this year. Calling them for weekly updates (because they didn't update me) yielded "hopes" to get someone to do work each week, with no results. After about a month of this, I stopped calling. Paying half the total bill up front and having arbitration clauses in the contract seem to be standard these days, but I would suggest working with the contractors directly, if possible. I really don't see what a middleman (A New Look) adds to the service. They don't do the work, they find people to do the work and take a cut.

Revised 1/5/21:
A New Look came to fix our rotted fascia board issue on Black Friday. We appreciate that the job is now finished.

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We hired A New Look Exteriors to replace our home and garage gutters and replace the fascia on our garage. We struggled with delays on them starting the work originally and we were the ones following up on getting things done and done correctly. The gutter guards weren't put on and we realized months later and called to follow up. They almost didn't believe us that it wasn't done, but finally sent the salesman to look at our home to confirm. That did finally get done but it was after snow fell and materials were left here for us to clean up.

We tried and tried to have them come fix the cover up job they did on our fascia instead of replacing the board as we asked but after no follow up (on going for 15 months), it became obvious the job no longer mattered to them.

With any home improvement service like this, we would expect that our dollars come with guaranteed service and it being inspected for quality. I see many 5 star reviews for this business but unfortunately that's not at all what we received.

A New Look did work on my sisters house and they did a great job. She said the process was satisfactory from beginning to end. They communicated, were timely, and the end product looks great!