911 Restoration of Glendale

I recently reviewed 911 restoration and gave them two stars. We had had water damage previously and our insurance company recommended them to do the work. We had a great experience with everyone that was in our house. For the most part I was extremely happy with the job they did however there were issues with the way the floors were laid. I was frustrated that after a couple of years in every room the floors were coming up and various other issues. It had been two years and was not expecting anything from the company but Phil, the owner contacted me in a couple hours to set a time up to see how they could fix it. It’s been a few weeks and the team came yesterday to replace some of the boards and fix the baseboards that should have been done differently. I can’t speak enough of their professionalism and their work. Not only did they fix what was not done right, they identified an issue we may want to get checked out. So we are incredibly happy with the work that was done.

911 Restoration did a great job. Aaron was at the house within 30 minutes of calling to give us an estimate on a leak from our toilet. They had two techs out the next day to start the mitigation and they did a great job. Chandler was easy to communicate with and went above and beyond to make us feel comfortable in our home while the work was being completed. The other tech did an amazing job too but I didn’t catch his name. I would highly recommend them.

I called USAA this last Monday after a tremendous thunderstorm hit our area on Saturday and caused significant water damage in our master bedroom thanks to a roof leak. Our claim was referred to 911 Restoration of Glendale.

On Tuesday morning Chandler showed up at our house and immediately started remediation. He and his partners worked effectively and efficiently (tidily too) to get things ready for the drywallers and painters to come in to finish up.

Barbara and I would recommend 911 Restoration, and especially Chandler, to anyone needing restoration services.

911 Restoration of Glendale and Tyler who they sent out was amazing. Tyler came on short notice to help us with water mitigation and was quick to communicate, coordinate, and show up within hours on a Saturday. He quickly assessed and got to work taking care of the problem. Extremely helpful and knowledgeable, very professional. Because of him we will be sticking with 911 Restoration of Glendale for any future needs!

They were great! Tyler and chandler were on time, easy to work with and did everything easy as possible in our nightmare of water damage.

The monsoon storms are fantastic to experience but Chandler and Tyler were over-the-top fantastic as they quickly and efficiently helped us with excellent mitigation measures after the monsoon got the better of our roof and master bath.

We had an in wall pipe leak in our daughters room that unfortunately leaked out and onto our brand new cabinetry we had installed 3 months prior. Our insurance put us in contact with Chandler of 911 Restoration. He was on top of everything, showed up when he said he would, communicated very well, was very careful in disassembling the cabinetry to be able to salvage what we could and was above all, quick and efficient. The same can be said of his colleague, Tyler. I highly recommend these guys. It’s a hard place to be when you have water damage, so people like these 2 make it much better to deal with.

Chandler and Tyler did an excellent job. We’re sensitive to our needs and the disruption this is caused, and we would recommend them to anybody.

Chandler and Tyler did the water mitigation after we found a leak in our wall. We foster Great Danes so they are always so loud and nosey when people are here. They were great with the demo- very clean and patient with all of our questions and also made sure the dogs felt comfortable with them as well.

We experienced water damage when our soft water equipment failed in our garage. Water made its way into the house.Chandler and Tyler were here the next day. They assessed the damage and immediately went to work. They explained every step that was going to happen, which we appreciated. Overall great service. THANK YOU!

I have used this company twice before and paid out of pocket both times. I had a leak at the end of November and in the six months following I have had negligent remidation and zero restoration of the damaged laundry room and bedroom. There is a bad smell coming from both rooms, multiple repairs are now needed as they did not prep the damaged areas correctly and now they must be serviced such as peeling paint from their tape, multiple staples in the frame of walls and doors, marks and scuffs on the tile that won't come out. But lastly a restoration company that doesn't do restoration is a bad business. My lawyer and I will be filling suit against this company for multiple violations. In addition they left their air purifier on the property for 6 months now, this shall be resolved in court. I wish they would allow photos on their reviews so I can show just how incompetent this company and it's employees are.

EXCELLENT
Chandler, Anthony and Tyler did a great job. They came within a couple of hours after my call and removed some water from the carpet and someone wall base boards. Moved piano, books, and bookcase. Maintained excellent communication at all time Left 15 pieces of equipment. Only things not provided was earplugs.

Very prompt arrival on night of flood in my carpeted closet, master bedroom & bathroom. Chandler Noel, Tyler Franklin, & Aaron saved my sanity. They got the job started right away-& were very calming

After a week of water leak behind the fridge, Aaron came out the same day to assess the damage. He was professional and personable and knowledgeable! He immediately called in Chandler and Tyler to set the fans and start the drying process. The stress of coming home from a vacay and finding this damage was overwhelming, these professionals made the transition bearable with giving pertinent information and being personable and professional. As my kitchen was disassembled, Aaron brought in Anthony to help remove and place safely in the garage; my island countertop. Paul came to work on the plumbing and was super helpful. ALL of the people from 911 Restoration were total professionals. I would HIGHLY recommend this company for your damage needs.

We had a flood in our bathroom and Chandler and Tyler arrived in less than a hour. They were extremely professional and friendly fellows who did an excellent job getting our home dried and safe. Highly recommend this company for their swift and reliable services.

I cant recommend them enough. Chander Anthony and Tyler were wonderful. Friendly and professional. Really wonderful to deal with in a very stressful situation.

We were so relieved to have Chandler and Tyler come to our rescue! They were very professional and responded quickly to remediate the mold issue in our bathroom from a toilet leak under our tile that went unnoticed and spread to the vanity and wall. They removed the vanity, mirror, and cut out the wall and inspected other adjacent walls for mold. They took pictures of all of the damaged areas and then took photos after they completed their work and submitted the photos to our insurance, saving us the hassle. They treated the area with an anti microbial, ran a de-humidifier, and sealed off the bathroom in plastic so we felt very safe. They are both very friendly and quite knowledgeable guys who know how to do a thorough job. We highly recommend them!

Great company. Ian Campbell went far and beyond to make sure my bathroom got done quickly. They did an awesome job and turning an old bathroom to a beautiful up to date one. And any problems I had Ian had them fixed quickly.

We worked with 911 through our insurance provider for bathroom demolition and rebuild. Both Richie (demo) and frank(build) were professional, told me all I needed to know and were thorough in communicating timelines and costs. They even used booties to cover the shoes while entering our home.
I will go back to 911 restoration in a heartbeat and recommend them to anyone needing emergency repairs around their homes.

Recently had some roof damage repaired through my insurance company and the claim was assigned to 911 restoration after complications with the first repair company. Ian was in touch with me the next day, kept me informed on progress regularly and got a crew working quickly. He even got his paint crew to repaint more than what the insurance claim covered just so my house stayed 1 color. The paint crew, Daniel and Anthony did a very professional job and cleaned up their work area nicely when they were done. I would definitely use these guys again.

Working with this company was flawless and amazing. They were very efficient and timely. Their work was excellent quality. The employees who worked at my home were very courteous and friendly. Ian provided valuable information and was very quick to respond to any questions or issues I had. Overall it was a great experience!

We had a wonderful experience with 911 restoration, amazing customer service. Ian Campbell was really good, easy to talk to, explained everything, answered every question we had. By far the best restoration company in town. I highly recommend them.

Ian Campbell was very helpful and communicated what was happening with me. If I ever had another problem, I would hope that he would be taking care of my water damage.

Amazing company with incredible customer service!! Let’s face it, NOBODY wants to have to call a restoration company, but if you have to, call 911 Restoration! They were at our flooded townhouse within an hour of calling them. They were professional and easy to work with and did a fantastic job restoring our property. Highly recommend this company!

Had an unfortunate event happen to my home phil & 911 restoration responded immediately, from day one all the way to the end of this tragedy the whole team did wonders had the privilege to have Renan Portillo take care of my home Dailey till the last day reinsuring me that I was in good hand very professional and has a lot of knowledge. Thank you 911 restoration will definitely recommend anyday.

It’s always frustrating when you have issues at your home. What makes it even more frustrating is when your “help” arrives and the quality is sub-par. I did not experience that with this company. Very professional and Ian helped ease my mind with his professionalism and timely arrival.

Ian was on time and very professional. Very pleased with the company and the work done on my house. Would highly recommend this company to friends and family

Amazing work and very professional. Really appreciate the work done by Ian Campbell. Definitely a company I will recommend to everyone.

Ian is fantastic! He was always willing to answer any question I had and was extremely communicative through the entire process. Great job!

We had a water leak in our master shower, I am highly satisfied with the demo and mitigation for the mold that was growing under the shower. The entire staff has been a pleasure to work with, very polite and always informed me when on the way.

Ian came in and got things going and the team got the water and carpet out quickly. Set up the fans and had a person to run tests for lead and asbestos. More to come later.

This was the best experience ever!!! Ian Campell helped out at our house and he showed so much real care for our family, and our dogs! I’ve never met someone with such authentic customer service and care for his work. Would recommend him to all of my friends!!!

Ian came to our house to check on a waterline leak. He was quick to respond, on time, knowledgeable, and professional. We highly recommend 911 Restoration, Ian, and his team!

We recently had water mitigation and drywall restoration done by 911 Restoration of West Valley and are very pleased with the results. Mr. Phil Reese and his crew were very helpful of all issues including contact with our insurance company, painting and clean up. I would recommend this company for restoration work of any kind. A five star rating. David Barnes, Desert Village condominiums.

They have done a great job in my kitchen, last week they were working on my garage floor. Renan Porillo did an amazing job pulling up the old tile. Thank you Renan.

911 restoration did a fantastic work on my property and I’m a very happy customer and recommend this company to anyone out there. Great Job to Ian always on time and very professional..!

I had a leak in my kitchen, Phil responded very quickly. Ian has done a wonderful job painting and working on tile removal. I would highly recommend 911 Restoration. Thank you Ian and Phil.

They were very responsive! They handled much of the details including some interactions with the homeowners insurance company. I would use them again for sure!

911 Restoration provided professional and timely service. We had a washing machine malfunction that flooded portions of our
house. Due to their quick response time and experience they were able to minimize the water damage and dry everything out. They also did a great job on the repair portion(needed new baseboards and painting.). Wonderful service!

For now on me and my family will always use 911 restoration for any water damage an repair in my homes.
I called and Phil was out to my house in less then 20 minutes getting thing cleaned up. From the time I called in to their office to the time they were complete with the job they had the best customs services iv had from a company in a long time. I give this company a ( A+ )
Thank you to Phil & 911 restoration for making this part of are water damage e z
Thank you again.

Phil and his team did a great job. When I came home to find a flood in my house I had no idea where to start. I called 911 restoration and they were able to take care of everything and guide me through the process. Thank you!

Phil is a pleasure to work with. He has great communication and timelines for his projects. He makes sure his clients are happy and their home is restored back to original condition.

Phil provided prompt service while delivery on his promises of the project timeline and did excellent work and his attention to detail was much appreciated. Its nice to have trusting and competent help with all of life’s home disasters right here in our local community!

I always enjoy working with 911 and Phil is simply awesome. Would highly recommend him to family and friends and know without a doubt they were being taken care of on every level.

Well what can I say Phil left me speechless. I had a flood in my house water running down the hallways and out the doors and walls some spots 5 inches deep. Phil came out fast took over and dried up everything and then started the replace and repair. Phil and his crews did a fantastic job not only is everything back it's better than it was. To make it simple if you don't call Phill at 911 Restoration, you made a bad call. So Call Phill when you need the best!

I had a little mishap and accidentally flooded my upstairs bedroom. It became pretty apparent that I couldn’t manage this by myself. I am so grateful to Phil and his team for all of their help! I don’t know how I would have managed this without them! I know that everything was done right. They paid such careful attention to detail and were very knowledgeable. The customer service has been exemplary. Thank you all so very much for turning this big mishap into a great customer experience! If I could give you 10 stars, I would!

I had a toilet malfunction that flooded half my home on a Sunday morning while we were sleeping. I called 911 Restoration and they came out within 45 minutes. Phil and his team were very professional, assessed the situation and went to work immediately to dry our home out. I highly recommed 911 Restoration there customer service is fantastic and they really care about their clients. Thank you Phil Reese for all of help in a very difficult time. Steve

I had a flooding emergency, quick response time and quality work. thanks Phil, I'd highly recommend 911 Restoration to anyone needing their services!

Great work!!! Phil was on time and ready to work! He preformed great and assured me of the job he was to perform. I would recommend his company for any job that has to be done. Also his prices are fair.

I had a water leak from the dishwasher. It flooded most of the house while I was gone. 911 Restoration came in and cleaned up everything. They walked us through everything and helped us figure out what to do moving forward. I highly recommend this amazing company! Thank you!