- 2157 Rich St Suite 501, North Charleston, SC 29406
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “5 Stars Roofing”?
Customer feedback reveals a mixed sentiment towards the company. While many reviews praise the professionalism, seamless installation process, and especially the support from customer service representatives like Nicole Simon, there are notable concerns regarding communication and post-installation issues. Several customers reported frustrating experiences with leaks and a lack of response from the emergency line, raising questions about reliability. The positive experiences often highlight timely service and effective handling of insurance claims, but the negative reviews emphasize serious concerns about workmanship and ongoing support.
What Users Like The Most
- Evan and Alex were fantastic partners throughout the entire roofing process.
- The workmanship and professionalism was very evident.
- The installation team were very respectful, professional and knowledgeable.
- Nicole was extremely knowledgeable on the subject.
- The roofing crew knocked it out fast and did a great clean up.
What Users Like The Least
- I try to call the '24/7 emergency line' number. NO ANSWER.
- I found the I had a leak and had to have the whole area remediated for mold and water damage.
- Company has lawsuits in court against them for stealing from employees.
- The work seemed to move quickly and thought the work was done well, but I found leaks soon after.
- They profit half your insurance money all to do a 5 minute phone call.
Recommended Reviews
Very frustrating right now. I had my roof replaced last Nov. We kept having little brown outs and our AC wouldn't come back on last weekend, turns out my AC compressor died and the circuit board was fried oddly. During the install of our new system last night it started to rain. The tech goes up to the attic to troubleshoot why the AC wasnt cooling...the control panel was dead, and thats when he saw the water leak. Ok we cover everything up and I try to call the "24/7 emergency line" number. NO ANSWER. I leave a message and call again the next morning. it is now evening and they still will not answer! I purchased the upgraded high end warranty. What good is advertising the emergency line but never answering? I hope they make.this right because im out a couple thousand already with AC repairs and I can't even use it because of the leak!
Excellent Experience – Highly Recommend
Evan and Alex were fantastic partners throughout the entire roofing process. From helping me navigate the insurance claim to offering thoughtful design recommendations and overseeing the project through completion, they made everything smooth and stress-free.
Great company, great roof—I highly recommend them!
From the sales pitch until the completion of installation of our new roof, the workmanship and professionalism was very evident. Our Customer Service representative Nicole Simon provided accurate and helpful information, handling inspections and managing the filing of insurance claims with our insurance company, which is State Farm. The installation team were very respectful, professional and knowledgeable. We are very satisfied with the installation job. I highly recommend them to anyone who has a need for a new roof or roof repair.
- 2157 Rich St Suite 501, North Charleston, SC 29406
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
Frequently Asked Questions
1. Does the company offer free estimates?
No information found.
2. Are warranties offered by the company?
No information found.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
4.9 out of 5 based on 244 reviews.
1. What services does the company offer?
Roof restoration, replacement, and repair services for residential, commercial, and industrial properties; assistance with insurance claim processing and property damage recovery.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
No information found.
4. Does the company offer eco-friendly accreditations?
No information found.