24/7 Flood Response Denver Water Damage Specialists Fire Smoke Mold Mitigation Biohazard

I had this company out for my own stupidity of flooding my basement and let me just say they are amazing from start to finish. They helped me deal with the fact that the insurance wouldn't cover me and with the expenses out of pocket they went above and beyond to take care of me. Highly recommend them to others. They are like family.

Called 24/7 Flood Response when we had a leak in our basement that caused water damage and mold. They sent Tim out the same day and they were able to get started right away getting everything taken care of. These are great people.

Tim Gutierrez was amazing! Fast response within hours of my pipe leak. Did a phenomenal job getting everything removed, cleaned up and dryed out! He worked late hours, weekends and around my schedule to make sure the job was done right. Highly recommended!

"A major bathroom leak caused substantial water damage, and I'm so grateful 24/7 Flood Response was so quick to respond. The technician, Jesus, was fantastic. He was knowledgeable, professional, and very reassuring. He efficiently and thoroughly cleaned up the water damage, doing an outstanding job. I highly recommend 24/7 Flood Response and commend Jesus for his excellent work!"

Jesus was very efficient and helpful. He answered our texts immediately and answered all our questions. He was friendly and kept the spaces clean during the project. I would highly recommend 24/7 Flood Response.

This team, from the initial call to the inspection, was BEYOND INCREDIBLE!! I would highly recommend and use their services if ever needed in the future!! Thanks to Mike/Adam/Irene

Tim was extremely responsive, transparent, personable, knowledgeable, and thoughtful throughout the whole process of our water damage mitigation issue. We felt like we were in good hands the whole time. We highly recommend Tim and would request his services again!

This was my first time using 24/7 Flood Response reconstruction team and the experience far exceeded my expectations. Terry communicated very promptly and very clearly each day. He sent pictures of the work completed each day. His team arrived promptly, worked efficiently, and maintained a high level of professionalism throughout.The team maintained a high level of tidiness, ensuring a thorough cleanup at the end of each day. Their work reflected excellent craftsmanship and attention to detail.They thoroughly explained the process and were meticulous in resolving the issue completely. From my initial contact to job completion, everything was seamless. I highly recommend Terry and his team for their exceptional service and expertise.

Tim was great! He came over promptly to evaluate the damage we had to our basement after a pipe break, explained everything thoroughly and took care of the issue as quickly as possible.

Customer Service that went above and beyond. I can't imagine another company with a customer focus this amazing. I had raw sewage in my home and 24/7 came recommended by my plumber. They came out within hours of being called on a Saturday afternoon. Jesus was professional and thorough and Jody followed up several times to make sure everyone knew the process. I would give 10 stars if I could.

Tim G was wonderful. He showed up as expected, explained everything he was going to do. He was very respectful, knowledgeable and took care of my water leak. I would highly recommend Tim and his services. Barb L.

24/7 was at my home with repair remedies within 2 hours of being contacted. Jan was amazing, and worked with us to accommodate keeping things moving forward while we were out of town. He has been in contact with my insurance and handling everything I thought I'd have to take on. Even my insurance adjuster mentioned how lucky we were that they didn't rip up the carpet and walls before hearing what insurance can cover, which solidified how trustworthy of a company this is. I would recommend them to anyone needing immediate water damage relief.

Terry and his team worked on some bathroom updates after a previous water link had damaged the vanity. He was great with communication and his team did a great job. I would definitely use them again!

In a difficult and stressful situation such as flood damage in our home, I was grateful to have been recommended to 24/7 Flood Response. As the name implies, they were very responsive, cleaned the affected area immediately and followed up to complete the repairs in a timely manner. Jan is easy to communicate with and answered all my questions while working with our insurance company. Their professionalism is greatly appreciated.

Terry and his crew did a beautiful job! They were prompt and curiosity! The guidance they gave me on the floor made a huge difference with the final look. After they received the punch list the had no problem coming back quickly to get anything I had a concern over fitted and finished.

Mike was thorough, quick, and did an excellent job. Available 24/7 throughout the job. Would give more stars if I could!

I woke up this morning with massive flood in my basement. Within the hour of calling them, they were at my house, setting up their machines and getting things taken care of. I mostly spoke with Mike during the whole thing. He was very assuring and communication was the best. I thought today was gonna be a big stress having to deal with this, but as soon as I made a call, all those stresses were taken off my shoulders.

I highly recommend Mike for any water damage and asbestos needs he helped me and my grandma in a stressful time

Mike from 24/7 was very quick to respond, and very thorough with his plan to remedy our situation. Thank you so much Mike!!! I would highly recommend this company!!!

Mike Humin is great at what he does and is extremely knowledgeable in his trade! Highly recommend him for restoration services

Had a great experience with 24/7 Floor Response and specially with our technician, Micheal Humin, who went above and beyond. He made the process so much easier and quick, was super professional, and gave us a great price. I highly recommend them.

Tim was very helpful in walking us through our leak process. He identified the area of concern and was the liaison between insurance and us. We are grateful he was here and did a great job.

The restoration was amazing. Fast and thorough. However the reconstruction was terrible on the verge of being a huge issue fortunately we stood our ground and demanded a contract before any payment. Terry said that we didn’t need a contract that we could trust them and said that if we didn’t trust them that we should find another contractor. So we did. Again their flood response was great but the reconstruction should never be used. They advertise that they are a certified vendor for Allstate when in fact their reconstruction is not. Be very careful. We used Property Doctors for the reconstruction The insurance adjuster DID approve the estimate 24/7 wanted a check without a contract! PERIOD

Great Team! have helped us with many properties! Jody is awesome to communicate with and her team is always responsive to any questions we may have. Can't recommend more.

We got introduced to Mike and 24/7 flood response by tipping hat after a pipe burst and sewage backed up in our basement! They helped with the clean up! Fast and efficiently! Made sure to test for asbestos (which we ended up testing positive for) then made sure to get a permit and had a team come out and clean the asbestos safely! Then they went above and beyond and made sure the rest of the rebuild happened! We can’t be more thankful to have our basement back! Thank you so much.

My kitchen had a major leak and water damage and Jan Correa and his crew came over quickly and dealt with the problem and with my insurance company. They were AMAZING! I am truly GRATEFUL!

In looking at a few companies, Mike at 24/7 was the most knowledgeable and helpful. He was also really responsive, and I had access to him directly to his cell phone throughout the entire process. I recommend you work with 24/7 and ask for Mike to be in charge of your project.

Jesus was professional, kind and so helpful
I would use this company again just based on my experience with this technician

Had a great experience with 24/7 Flood Response. Mike Humin arrived at the property in less than one hour, provided a quote over half the price as the previous company has provided saving us time and money. The fix was efficient and to our satisfaction. The company also provides guarantee against mold. Great service, would definitely use their service again.

Our sewer backed up into our basement bathroom one night last week. Ugh! After the clog was fixed, they recommended 24/7 Flood Response and contacted them for us. We received an immediate call back and Jesus was there early the next morning!

He had a mess to contend with, naturally, but was diligent and thorough in his work. When he ran into oddities along the way (drywall damage, old vinyl under carpet requiring asbestos testing), knew who to call and was able to expedite the job. He explained exactly what he would be doing, took photos, measurements and provided meticulous details.

He was a pleasure to work with! Heaven forbid we ever have another disaster to contend with. However, I feel much better knowing I have the right company to call!

Thank you, Jesus!

We are so thankful for this company. Our dishwasher and sink backed up, it ended up flooding our kitchen and leaking down to our basement. Tim came out quickly and has been working to help with our home owners insurance for the repairs. He was easy to work with, reliable, and was able to answer all of our questions. We highly recommend this company and Tim!

Kudos and thanks to techs Jesse and Diego for making a very unpleasant frozen pipe and bathroom flooding experience very painless. Both are professional, prompt and personable. They're great at their craft. Highly recommended. Much appreciated.

If you ever experience water damage or possible mold from a water leak, you will be very fortunate if Tim Gutierrez came to resolve the problem. He is efficient, experienced, prompt and polite. He is a absolute master of what he does.

Incredibly unethical. I called 24/7 flood response last year because my upstairs kitchen sink had a clog and caused the water to overflow out of the basement kitchen sink as it shares the same pipe.

I asked them if I can just pull up the carpet, dry it, and use a carpet cleaner but they insisted it was category 3 water and I need to rip out half the carpet asap.

They charged me $4500 for a few hours of work. COMPLETE SCAM.

Several months later, a plumber came out and said the water overflow was from the kitchen sink above so it's category 1 water, which means it didn't pose a health hazard or warrant breaking my walls and ruining my entire basement carpet.

Absolutely disgusting. DISGUSTING. Will absolutely warn people about this company.

Last summer I had flooding in walk out basement due to overflow of ditch behind house. This had never previously occurred in the 25 years that I have lived here.
I am single elderly woman and immediately tried to contact my insurance agent. I was directed to call and file claim which was done. I asked for any recommendations on who to call for flood damage and before I had called anyone the insurance company contacted this company. They said they could be out that same night and so of course I agreed as this was dirty water from ditch/creek.
I signed a work order for “drying out” and on that work order it said cost was based on “Xactimate” estimate. No one explained what that meant but again I was desperate and anxious to have the water out of my basement.
I was scheduled to leave town for a long-planned vacation with children who live out of state.
I trusted this company to do the dry out and they had placed numerous fans and couple of dehumidifiers before I had left. I gave them access to home to complete work while I was gone.
No one called to explain what they deemed to be necessary tear out of walls, cabinets, flooring etc. I did expect that laminate flooring would need to be removed.
When I arrived home 11 days later, I was shocked at the extent of tear out they did without my knowledge. Also, the basement had horrible moldy smell which was from water being left in drawer of a small armoire as well as wet towels and bedding that had been on floor in storage room.
I had told this company that insurance coverage was limited for inland flooding, and they gave me the impression that cost would be well below that limit. They also said they would send the invoice directly to American Family Insurance. Insurance did not even review their invoice as by the time they received it another construction company had sent them invoice for rebuild which was already over the insurance limit of $25000.
I then received invoice for over $35,000 from 24 HR Flood Response. Again, I was shocked as other contractors I had requested rebuild estimates from had said tear out cost should have been between $7000 and $12000.
This company scammed me for an exorbitant charge. They use a software called “Exactimate” which is obviously designed for the benefit of the contractor. The work done should not have cost this amount and I question whether some of it was even necessary. They said it was for “my safety and health” but left moldy blankets and towels as well as armoire filled with moldy, contaminated water.
Do not use this company but if you do get written estimate for work to be done.

Our basement flooded and we had a short amount of time before we had to leave town that same day. Mike H came out and was able to remove our sodden carpet, sanitize the space, and leave several high powered fans running while we were away. He also protected the carpet on our stairs so it wasn't compromised in the process.

When we got home and he checked for dryness, he wasn't satisfied with one wall, rearranged the fans and left them going longer. He was professional, respectful, and above all left us feeling confident all would be well in the end. Thanks Mike!

TLDR: 4 stars for mitigation, 0 for reconstruction and communication.

We had a burst pipe and some flooding back in March. The restoration and clean up team was great and handled everything quickly. We had hoped to have the reconstruction done by 24/7 as well and they actively encouraged us to complete the project with them...but that didn't go so well.

The contractor who was assigned to us came out once but never completed the estimate. He was nice and seemed competent but was very unprofessional. He were extremely difficult to get hold of after and never returned calls or texts. After a few weeks, we got a call from the main office saying the contractor was trying to get in touch with us but we had never received any contact from him. Eventually we got another appointment scheduled this month, only to be no showed. We then reached out to the main office again to ask for a different worker to be assignmed, only to be told that the "animal situation" in our house would be "overwhelming" for any of their contractors...we have 2 cats so if that is "overwhelming" maybe residential construction isn't for you. If our 2 cats were the reason they declined to complete this project, why did they wait almost 6 months to inform us?

When I called back to get clarification about this issue, I was told that they didn't have any specific information from the subcontractor but also didn't have any other crews they could put on this project.

To be fair, we let this go on too long and we can't blame them for taking months to work this out when we should have just gone with another company after the first failed contact attempts. But it does feel like almost 6 months wasted with poor communication and responses.

You never expect significant water damage or moisture growth so when you go through something like this I recommend calling Mike! He was so helpful, really diligent and great at what he does. I used to use CPR and now I’ll forever use Mike at 24/7 flood. Thank you for everything Mike the peace of mind you provided me was much needed and essential to me.

Mike was great, easy to work with and helped get things rolling to get our house out back together after a pipe cracked.

I recently experienced major pipe flooding in my home. I called 24/7 Flood Response and got connected with Mike. From the moment he arrived, his friendly personality and expertise put me at ease.

Mike walked me through the water extraction and drying process with state-of-the-art equipment. He also explained the insurance claim process and offered to be in direct contact with my insurance company, taking so much stress off me.

Thanks to Mike's quick response, hard work, and punctuality, my home dried out within 3 days and the claims process went smoothly. I can't say enough good things about the fabulous service I received. For anyone dealing with flooding, don't hesitate to call 24/7 Flood Response and ask for Mike. Five stars!

Mike was on time and did a fantastic job! He was professional, punctual and honest. Will be recommending to everyone I know!

Very good honest work. All the techs responded very quickly to any questions or concerns I had ! Mike was very friendly with my family when he came and I was very happy with the finish product of my home ! I would recommend them to anybody that needs work done !

I wanted to THANK Jody, Londen and Jason for taking care of me/ my home when I had an unexpected water leak that could have been really bad had I not had the proper care. I would not have known where to go but luckily my plumber recommended 24/7 Flood Response in Golden and they showed up immediately to help me. Londen and Jason were very kind, compassionate, communicative and respectful to my home while mitigating water damage. Londen was clear in explaining the process so that there were no surprises and broke down exactly what needed to be done- more than once whenever I asked to clarify. My home was kept safe and clean during their work. The job itself entailed tearing out dry wall, flooring and tile and when they were done my home was left clean, neat and ready for my adjuster to investigate. My house was left best case scenario to prepare for repair post water leak/ damage. GREAT WORK! HIGHLY RECOMMEND. Ask for Londen and Jason they were the best.

Tim Gutierrez is an extraordinary person to have working in your home during the chaotic time of flood response. He is respectful of your property, treats your possessions with care, is clear and precise with explanations, is efficient on the job, is available by phone at all times, and is a thorough and productive worker who gets the job done thoroughly. I recommend him without reservation.

To whom it may concern: We had some flood damage in our house that was difficult to detect . We had a crew in the house for two weeks with Tim Gutierrez as the person we talked with. I have been quite impressed with the care and concern for our possessions and the care he took to keep us informed and answer all our questions. He came with the crew when he said he would. He took special care to save a mirror from the bathroom that was difficult to remove from the wall. He was always pleasant and always had time to talk with us. When he finished the work the rooms were left spotless. I would recommend him to anyone who has issues with unforeseen house damage. I felt that he had our interests in mind as he worked to make things better for us. sincerely, ivan geller

Fantastic company, great communication, and fast but professional work.
London was outstanding from start to finish and 24/7 saved my basement while saving me from a headache. I highly recommend 24/7 and I will be using them to reconstruct my basement !

Had a bad experience dealing with 24/7 Flood Response.

Their strategy is to start off with a quick response, and then once you're signed up, everything gets bad:
1) When they arrived to complete the initial cleanup, the tech gave a time estimate to get everything dried out within 3 days. Due to noisy fans and cost, I wanted it to end as soon as possible. Then the tech refused to show up on the 3rd day, and put it off to 4th day, so I had to deal with noisy fans for an extra day and a higher cost.
2) It took them 2.5 months to finally issue an invoice, and charged my credit card without approval, including costs for the additional day. $2800 + for 2 visits. Seems high to me.. I've asked twice for a copy of the original quote, but they refuse to respond.
This also greatly delayed the insurance claims process.
3) Getting a quote for repairs was also not handled well. The estimator didn't look at all 3 areas, so I had to remind him. Then he gave me a date for sending quote, which was missed.

Then after not hearing anything for 10 days, and ignored text, I called their Ops Manager, Jon (after other employees specifically told me to), and rather than apologize for the delayed quote, he actually scolded me for calling on a Saturday telling me I was interrupting a ski day. They're called 24/7, but don't call on a weekend?? Comical. He was rude and then unresponsive to follow up emails.

Ended up contacting 2 of their competitors for quotes and both responded with visit with in 2 days, and quotes no later than 2 days afterwards. Much more responsive than 24/7.

Get everything in writing with this company before agreeing to work with them, and expect to have to follow up to get things done.

We worked with Tim and he was awesome. We had a particularly tricky case because I was staying at my parents home for a few weeks to ski when a pipe burst in the basement, and my parents were out of the country for several more months. Tim was super great at keeping myself and my dad informed of what he was doing despite time zone challenges communicating with my dad. He was very empathetic and walked me through next steps thoroughly at every point. Would definitely recommend!

We recently had a pipe burst in our basement and were referred to 24/7 flood response by a friend. All I can say is wow, What a great team they have. They were on site within a couple hours of the phone call, which was just after the disaster was discovered. We have been working with Mike for a couple weeks now and he has been nothing short of professional, knowledgeable and accommodating! I will be calling them again for any Mitigation needs in the future and would recommend them to anyone who is in need of work done right, promptly and courteously! Thank you Mike and the 24/7 team for all your hard work! A++

These are services you hope to never require, but should you find yourself in an emergency flood situation I would highly recommend Tim Gutierrez and his team. Tim was knowledgeable and went above and beyond to save our hardwood floors and basement carpet. He was professional, punctual, and communicated very well. He was very personable, not only to us but also to our dogs. If we ever need help of this kind again we would gladly welcome Tim & 24/7 Flood Response back into our home.

I cannot recommend 24/7 Flood Response highly enough! Jody and her team are very responsive and so great to work with!

We had a slow drain pipe leak that eventually ruptured, and the plumber we called out referred us to 24/7 Flood Response. Jody called me almost immediately, and had a team on the way within a couple of hours. The team that was assigned to us, Londen, Jay, and Mike, were very friendly and professional, and answered all the questions that I had in my stressful state.

Londen followed up with me on a regular basis as their drying units were working, and helped me to understand the process much better. The owner, Jody, even called to check in on how things were going.

You will not find a friendlier, more professional, or more responsive team for your needs!

We requested help to clean up after a water leak. They arrived quickly and set up fans to dry out the carpet. Afterwards we were able to clean the carpet and put it back in place with no permanent damage. The technicians were very professional and solved the problem in a timely manner. And the charges were reasonable given the amount of damage.

I had such a phenomenal and highly professional experience with 24/7 flood response. They made sure everything was taken care of in a timely and detailed-oriented manner. I highly recommend this business.

After a leak in our pipe and a recommendation from our plumber, we reached out to 24/7 Flood for help with addressing water damage in our basement. Tim and his team were very prompt and good with communicating updates around the phase 1 process of drying out the room in our basement. We've very happy with how quickly we were able to address the water damage related to the leak in our pipe

We've used 24/7 twice now for a basement that keeps flooding. Working with Jody (the owner) and Londen (our rep) has been the only positive experience working with our very unpositive flooding situation. They were extremely helpful, very responsive and timely, transparent in their cost estimate, and helped provided transparency on ways that we could DIY somethings since insurance wasn't covering it (ouch). They handled everything from asbestos tests, drywall removal, drying machines, baseboard removal, etc. They just took control of the situation for two frazzled people and communicated each step of the way. Cannot recommend them enough.

A few months ago, I experienced a totally unexpected (as they usually are!) sewage back-up event that damaged much of my family room. Jody in 24/7’s office was wonderful in immediately responding to my emergency and quickly sent out Pablo and his helper, who pulled out all the damaged (yuck!) flooring and drywall, and then they sanitized and dried out the entire area. They left everything clean and sanitized down to the bones of the room. They were magnificent!

Not long afterwards, 24/7’s Reconstruction Team, headed by Eugene, did an exceptional job in replacing the destroyed flooring and drywall. Each and every person on Eugene’s team was pleasant and hard-working, and to a person, was a craftsman in his specific area of expertise. I was totally pleased with the final results of the restoration they did for me!

I had not been familiar with this company, but chose to use them upon the recommendation of the plumber who cleared out our blocked sewage pipe. In using 24/7, I found that I could absolutely trust this company with my home, and I would HIGHLY recommend both the Flood Response as well as the Reconstruction Divisions of this company!

They responded promptly to the call and made sure the place was dried out.
They took a lot of pictures that were helpful to the insurance company.

Jody is FANTASTIC to work with. Super responsive, and they had techs onsite for a flood we had with a unit we manage within about 30 minutes. They are consistent with communication, and did great work on the job. Will use again!

24/7 is apparently not 24/7. They charged me for “After hours” service after forgetting to turn their machine on and leaving it at my house for 3 days. Then on the phone their technician was very clear that they would be charging me extra money if I used insurance so that they could take extra money from the insurance company. I was not provided paperwork before the service and was never given contact information. My second appointment was randomly cancelled, then they forgot to show up for the reschedule. I would think twice before using this service.

Eugene Moralas working for
24/7 Flood Response who was highly recommended for taking care of a hot water heater that burst and the damage that was left in my basement. Eugene Moralas was able to come right in with his crew and took care of all of the reconstruction and brought my basement back to a dry reconstructed livable room. They were quick, clean and very courteous. Using the 24/7 Flood Response Company they were quick to respond and I have no regrets. They sent someone immediately who jumped right in and took control of the reconstruction of my basement cleanup necessary. They are very professional, courteous and got the job done. They were speedy, clean and through. I would highly would recommend this Company. Overall the whole office staff was easy to deal with and very professional.

Well priced, incredibly professional and very thorough.

I could not be more pleased with this experience.

We had major issues due to 50+ year old plumbing and bad tenants.

24/7 was referred to us by the plumber to handle the initial cleanup from the sewage leak and to rip out the bathroom.

They were on time, communicated very well and delivered the job ahead of schedule to our complete satisfaction.

I've renovated two homes in the past year and this is possibly the best experience I've had with any service provider.

It's just a professional company that delivers above expectation at a fair price. How revolutionary of them.

Would not even look any further if I needed this type of service again.

Pablo and his crew were incredible! They were recommended to me by my plumber after a very bad water/sewage leak in our basement. 24/7 responded quickly to my needs and had someone out the next day to assess the situation. Pablo was beyond professional and knowledgeable about the entire situation, including the insurance process. He was incredibly thorough, trustworthy and is probably one of the hardest workers I’ve had the pleasure of working with. Despite the difficult situation with the basement flooding, Pablo made it so much more bearable and was a joy to work with!

Jody and Jenna are awesome! I am a property manager and they are always my go-to for any water mitigation needs. They are so kind and responsive.

My entire apartment was flooded this week and Londen Vera came out as my Mitigator — He was absolutely *impeccable* to work with!!!! Extremely professional, timely, great communication and got the job done incredibly efficiently. I was so impressed and felt like I was in such great hands despite being in a very stressful position. I can’t recommend them highly enough, thank you for helping me this week.

Our sewage pipe exploded and 24/7 flood response was on top of the cleanup! They were very responsive and knocked it out quickly and professionally. I hope I never have to use a service like this again, but if I do, they will be the first ones I call.

24/7 Flood Response was a great company to work with. They came very highly recommended. They finished the job with professionalism, and worked with our insurance so we didn't have to worry about things. I would highly recommend them to anyone in need and will plan on contacting them again for any (unexpected) future needs.

Mike humin at 24/7 is very professional and prompt, they all go beyond expectations to do the job that is needed.
The urgency and quickness is what sets him apart from other companies.

Worked hard to clean up our problems. Always on time and kept me informed of what they were doing and what had been found.