- 310 E 1000 S, Brigham City, UT 84302
- Industrial Roofing
- Residential Roofing
- Locally Owned & Operated
- Metal Roof
- TPO Roof
About the Business
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What people say about “Wolford Collision Repair”?
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Recommended Reviews
I was disappointed with our experience at Wolford. We were originally told the repairs would take one week, but the vehicle wasn't ready for two weeks. Throughout that time, I never received a single proactive update or explanation for the delay—I had to initiate every call myself to find out what was going on. On top of that, they completely overlooked the buffing of the scratches, even though it was included in their quote and I confirmed twice that I wanted it done. Based on this experience, I won’t be returning and can’t recommend their services.
With a few exceptions, I have had nothing but problems every time (3 including the last which was 2 weeks ago) I have taken my van into get worked on.
About a year and a have ago when replacing my bumper, they failed to replace it with the right black rubber/plastic piece as well as the chrome strip. When I showed them a picture of the correct one, they said I could go to the dealership and get the replacement, the side safety sensors didn’t work right either even though they had previously and at the same time as all the above was going on,
one of the workers had taken my push button starter out of the car. When I asked about it being gone, I was told that it hadn’t been there when I had brought it in, only to get a call back to say they did indeed have it and that one of their guys had indeed taken it in out. They broke the hinged floor cover over for the stow and go compartment when fixing said compartment, then tried to say it was broken when I brought it in. It wasn’t. When “trying to find a replacement said they could only find a black, not taupe, replacement, then said it wasn’t available when trying to order it. It was from a wrecked vehicle, which I was fine with me, just wasn’t happy about having a black part in an otherwise taupe interior. Upon further investigation on my part , I was surprised to find that a replacement could be purchased with the correct color etc from… the dealership.
I had the dealership replace the following parts, bumper plastic part with chrome, safety sensors, and the hinged floor piece. Altogether, the parts and labor were around $3000. Wolford’a only offer was a a 20% discount with the excuse that it had been a while and that I should have communicated with them. Both my husband and I had made several calls and visited the business multiple times.
What I found most telling was when the owner, John, made the comment I had paid $1600 for a “plastic part” when in actuality, it wasn’t just a plastic part but the whole hinged part that covered the stow and go compartment he had no words…They just wanted to go for the cheapest fix!
I have worked with Wolford Collision for the past 15 years and on multiple vehicles. They have been great to work with, and the quality I have seen has been amazing. I send my friends and family members to them and can trust that it will be taken care of.
Company Locations
Branch Offices
- 310 E 1000 S, Brigham City, UT 84302
- Industrial Roofing
- Residential Roofing
- Locally Owned & Operated
- Metal Roof
- TPO Roof