VIP Roofing & Remodeling LLC

Date: 07.16.2023
Payment: $7,200
Service: Replace Roof
Nature of Dispute:
I, owner of house, hired DAR Construction as general contractor for home renovation. DAR Construction LLC hired roofer to install new roof and was incompetent in supervision and quality control of work. I advised DAR Construction to ensure all bad wood was replaced and to make sure roof was satisfactory before final payment was made to subcontractor. They stated roof looked great and they were thoroughly satisfied. I looked at roof myself after DAR had already made payment to subcontractor, and informed them that the roof was unacceptable in multiple areas and was very disappointed. DAR Construction LLC stated the roofing contractor came back out to house to fix roof, but after I went back to review work completed the roof was still in the exact same condition as was originally after they replaced. After continually requesting needed action to take place, was told I could meet with subcontractor. Asked what time I could meet with them and was never received any response.
At this time, I have no faith in DAR Construction or VIP Roofing and Remodeling LLC to replace roof in satisfactory condition. I am requesting a full refund of $7,200 given to DAR Construction for roof replacement. My request for refund of roof payment from DAR Construction is a reflection of their poor performance and management of roofing subcontractor (VIP Roofing and Remodeling LLC) under their supervision.

Failure to correct issues of poor work performed:

o Uneven roof structure
o Dipping in multiple areas
o Overall unsatisfactory quality of craftsmanship
o Lack of Communication
o Failure to follow through and execute requested re-work

I am completely dissatisfied with the result of the poor performance and management of DAR Construction LLC and that of their business associates have exhibited. The result has left me with no other recourse. Pictures show the lack of quality for acceptance.

I called Rafael Friday morning about an inspection, he came out within 3 hours to do an estimate and the next day I had my new roof put on. Rafael is so professional and knowledgeable about what he’s talking about . He goes into great detail and answers any questions you have. I am more than pleased with my new roof . Thank you Rafael and VIP Roofing!!

Called them for a small roof repair and gutters their roof specialist Rafael showed up on time was very respectful and patient ,explained every question I had. Will definitely be calling them again for anything.
Roof not leaking anymore and gutters look amazing!!