I had roof replaced on the house and crew that does actual work is very fast (hopefully good, time will tell). They started before 7 am and everything was completed, cleaned and packed by 3 pm. The reason for 4 stars maybe it should be 2 is everything else. Sales representative and office people are not the greatest. The company does not stand behind their own employees. I was emailing back and forth with somebody in the office but when sales person came he said that person is no longer with the company and basically everything we talked about no longer applies. I was like OK, weird but OK. That sales person (also no longer with the company as well) was typical used car salesmen. He was saying things that I knew was not true, for example we talked about gutters; he said they will remove them but since they are in great condition they will install the same back. I remember we even talked about 2 bird nests he said will be affected, well they did not remove any gutters and bird nests are still there. The other thing he said multiple times is they include lifetime warranty and if I ever sell a house it can be transferred to new owner, which is nice. The only problem is after trying to get any kind of written warranty from the office, all I was provided was IKO material warranty but they don’t have anything in writing for this lifetime warranty and I ‘ve being told this warranty stays with original owner and it is not transferable, again nothing in writing.
They are pushing very hard these IKO shingles and wanted extra 2K for OC or Gap shingles. The shingles for entire house were less then 4K so this seems excessive to me. Labor is the same regardless of manufacture used.
After signing a contract I was told it will be 2-3 weeks, 5 weeks later I call the office for an update, first 2 times they said need to talk to PM and get back to me and nobody ever did. 3rd time they actually call me back with estimated time (it was a week between every call). All I wanted is estimated time of completion since they wanted entire amount as a “down” payment which I did not do.
And the last thing, contract clearly stated 6’ ice and water shield on 18-24” overhangs. I was home “supervising “which I am glad I did, they put single 3’ and regular underlayment after that. I got in touch with PM and it was not too late to make it 6.
If I have to do it again I would look elsewhere, too many red flags. I feel I was being manipulated. I can’t believe any legit business don’t have warranty in writing, but rest assure their contract include 6 pages, 5 of those are legal stuff in small print.
EDIT: after few rains I notice a lot of particles in gutters and by downspouts. I know some are normal but this is way more than what I had on detached garage with GAF shingles. I would say just stay away from Vesel and IKO singles, they are not as good as anything you can get in big box store. There is a reason why there is only very few contractors is WI that are certified with IKO, they are probably super cheap and not as durable