- 116 Pleasant St Suite 321, Easthampton, MA 01027
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
- Slate Roof
About the Business
What people say about “Valley Solar”?
Overall, customer feedback for Valley Solar is overwhelmingly positive. Many reviewers highlight the company's professionalism, responsiveness, and thorough communication throughout the solar installation process. Customers appreciate the knowledgeable staff who take the time to explain each step and answer questions, ensuring a seamless experience. The delivery and installation services are frequently described as efficient and respectful. While one review expresses significant frustration regarding administrative issues, the majority of customers report satisfaction and a positive overall experience.
What Users Like The Most
- Valley Solar is one of those contractors who knows what they are doing, and that what they say they will do is in fact what they do.
- The folks at Valley Solar are ‘can do’ people. Very much appreciated.
- The installation crew did an excellent job. Everyone was friendly and professional.
- Communication was excellent, we were updated before steps were taken so we did not need to keep wondering what was next.
- Their knowledgeable team provides clear, personalized guidance throughout the process.
What Users Like The Least
- Couldn't get my address correct for months. Very vague when asked questions.
- Shoddy paperwork that screwed up the schedule Z for our electric bills.
- Went online in early September 2024 and Eversource says now that possibly in February 2025 I will see credits.
Recommended Reviews
In this day and age it has becoming increasingly difficult to find contractors who walk the walk after they have talked the talk, but it has been my experience that Valley Solar is one of those contractors who knows what they are doing, and that what they say they will do is in fact what they do.
I researched three solar companies for an installation of a solar system on our house. One company promised a lot but barely delivered on the first deliverable in the discovery phase. Another came in with an extremely high quote and a questionable design (installing 5 solar panels under the shade of a tree). While we cannot claim to be solar panel engineers, we have lived in our home for over 15 years and we have some sense of where the sun hits best on our property.
Valley Solar came in with a design that was spot on which would allow us to generate the maximum allowed power from our location. They gave a design. They gave us an estimate. Everything was very clear. As we planned to purchase the system and could not afford one outright, they connected us with UMass5 to help finance the system with a custom solar loan that helps us take advantage of tax credits to optimally fund the cost that translate into manageable monthly payments. When coupled with low to no electricity utility payments, we should be able to pay for the system well before the term of the loan with nearly no impact to our monthly cashflow.
In terms of the installation, the crew was amazing. There were three crews that came in to install the system over approximately 3 days. The first crew came in to install the framing for the system. The second crew came in to install the panels. The third crew was an electrician who worked through all phases of the project to connect the system to our existing electrical service. While I was impressed with everyone, I was extremely impressed with the electrician. He did a great job. We have an old house and our electrical service is not new and certainly could have been more neatly installed over the years. When he was the done, I feel the Valley Solar electrician greatly improved the state of our electrical service. Super professional.
When it came to turning on the system, we had to wait to get the green light from the power company. When we got it, all I had to do was literally flip a switch. We are using Tesla equipment for converting the electricity to AC and for tracking the flow of electricity into the house and back out to the grid. Despite it’s majority owner’s reputation ( and rightly so), the Tesla equipment is pretty darn impressive. I have a mobile app that monitors power generation and usage down to the hundredth kilowatt hour. In one month, with record heat and humidity and running the air conditioner more than we normally do, we still are making more power than we are using.
I guess I could have made this review shorter by simply saying Valley Solar has been nothing short of incredibly professional and making our investment into a supremely wise investment that will return us a direct financial and environmentally sustainable benefit for the next +25 years.
The right choice from A to Z. Prompt, efficient, and polite, both their staff and subcontractors. They took care of everything. We first started with a much larger company and it was one roadblock after another. The folks at Valley Solar are ‘can do’ people. Very much appreciated. Thank you.
Working with Valley Solar on our Solar Panel system and Tesla batteries has been a positive experience. The project was completed in a timely manner and the installation crew did an excellent job . Everyone was friendly and professional. Everything that was promised was delivered. Highly recommend Valley Solar.
- 116 Pleasant St Suite 321, Easthampton, MA 01027
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
- Slate Roof