Valley Residential Services

Look, I am a bit disgruntled...
We are trying to help a little old lady from Anchorage find a place out here.
I have emailed you the application as I was told was an adequate process:
No response.
Today is Saturday, I drove to Anchorage and picked the little old lady up and brought her out here for the advertised open house from 10 AM to 2 PM... where is it?
Apparently it’s not in Wasilla and it’s not in Palmer... where is it?
The assistant property manager at the Palmer location knows nothing about it... ‍♂️‍♂️ Huh?
Both your website and your flyer outside your main office state “call 357-0256 for more information”...
We call...
“ I’m sorry I am just the emergency line I know nothing about any of that“.

Are you people serious right now?

Hoping this isn’t how you conduct business across the board because damn...

Straight garbage.

My grandmother experience has been very much the same as the other folks here . They have been rude , zero communication, they spoke down to both her and myself as if we were dirt . I think that everyone needs to get together and get this management out of there . People can't go on being treated this way ....as my grandmother said "she has a voice" thank God but think of those that don't . I would hate to think of what they must go through !

Valley Residential Services will go as far as lying in court , I've got the proof and working on getting an attorney beings my case manager at Daybreak sat there and let it happen.

The shadiest rental agency in Alaska no doubt. They'll lie on their eviction attempts by signing that they "tried" to give you the notice but in reality all they do Is slip up super quietly and tag your door . States at the bottom ,where they sign it , that they tried giving it to you and is why they just taped it to your door.
I've also been made to live in an apartment that the carpet was supposed to be replaced and walls painted before I moved in and yet I've been here 13 years and I'm still having to live in a place that has the same carpet that was here with a person that died in it.
They also wont out in a real parking space and make the disabled to wade thru the muddy muck of a parking lot.
They also will refuse to do pest control claiming it's your responsibility yet in the landlord Tennant act it states they are to do it.
My last but most major complaint is I went thru 2 surgeries that literally put me in bed rest and I couldn't take care of my place (no family or friends to help) yet during the 2 years it was going on they gave me 20 (yes I said twenty & got every one for proof) eviction attempts in a 24 month time frame. Their last one cost me my pet companion just to stop them from succeeding.
Now who thinks any of that's right coming from a company that's supposed to be there for the disabled ? They dont care .
They'll even not adhere to the 10 day notice to fix issue or move paper . They have given me 7-8 days ( not the legal 10 days) to do it and before even the 7-8 days are even up they've already put in that they're evicting me and I've not been given the time to fix the problem. Now how legal is this ???
This is so messed up that I've now put in for consultation with an attorney for the disabled even if it cost me my housing ! I'll not sit here a keep on being done the way they have done me for going on 13 yrs now.

I have had similar experiences to the previous commenter. I live in one of the buildings and have been injured three times. My last fall I broke my hip and believe that if the apartment had been carpeted, I would not have hurt myself quite as badly. I don't like the Management for the most part. They are generally unfriendly and not helpful at all. When they have the opportunity to correct something they do not, then put you through hell and make you feel like a low-life when they could have corrected the situation with a brief reminder or explanation. I am not happy with them and will try and seek better accommodations. I may have no choice due to my recent injury.

Staff are occasionally friendly and helpful especially on a first visit seeking housing, but also are often rude and disrespectful toward residents. Managers have gotten better and are not evicting people they just don't like anymore but the attitude of superiority over their residents still exists. If you walk into their office on any given day, you can hear staff derisively mocking, ridiculing, or generally degrading residents. Confidentiality does not exist here and respect is hard to find.