UPDATE:
Thank you to Matt, Trayce (sp?) and Alex for great service and repair at no additional cost! Trayce and Alex were both professional and extremely capable with their work. Trayce patiently located and repaired not just one, but two leak sources while Alex did a phenomenal job tearing out and replacing all the damaged drywall, matching plaster patterns, and working with me for an optimum color match. They were conscientious, kind, skilled and reliable.
My family has since found another potential leak source, identifying tub caulking that was applied to the rim of the tub but doesn't actually seal to the wall panel in the back of the tub, but we can fix this ourselves and realize it was a product of the original work and not Trayce or Alex. These gentlemen are amazing and if they were my first/only experience with Utah Valley Handyman, this would absolutely be a 5 star review. Their work is top-notch! Thank you for your service, guys!. In my opinion, its a very luck and blessed person to have you on their team or on-site take care of a job for them!
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At this point, I would give zero stars if I could.
I reached out to Utah Valley Handyman for installation of a new bathtub and surround.
The work took a couple days longer than expected with the handyman (Colin) several hours late the first day, a couple hours late the second day, taking 3 hour lunch breaks and not coming prepared with everything needed for the job.
He said he'd be in to work on a Saturday, but then texted at 11pm Friday night to say he wouldn't be coming in after all.
Left over construction materials were left in my home and required several phone calls/texts to be picked up.
The tub faucet fell off the first time we tried to take a shower and when Colin came to repair it, it only lasted another week before it fell off again. Another tech came to fix it and while he was able to attach it firmly, he also accidentally glued the tub spout diverter in place, midway between tub and shower, causing him to need to come back a few days later to remove it and replace it with a completely new faucet.
Now, I've come to realize the tub is leaking. The downstairs ceiling has multiple water bubbles and water drips down the wall if anyone tries to use the tub/shower.
For this quality of work I could have done it myself. I contacted Utah Valley Handyman because I was looking for a professional job I could trust. Unfortunately, that's not what we got.