Trim Runners LLC

We worked with Mark on a remodeling project. His communication was always clear and on point. Thanks for the great communication love the team too.

First off, I love my Phantom screens. Unfortunately, my experience with Viktor, the installer, and then Mark, the owner, has been a struggle. They have offered to fix the issue, but now I have such a sour taste in my mouth after their rude and insulting behavior. I had an issue with one of the screens catching at the top. After some push back, Viktor did come out and fix the issue. Recently, we have had multiple birds and small rodents get in at the top of the screens. As you can imagine, this is unnerving and not really what you hope for with a screened-in porch! I reached out to Viktor and got push back as he said it was my contractor’s issue which is possible, but super unhelpful. Totally frustrating for both parties, this has escalated to the point I just don’t want to deal with Trim Runners anymore. I do believe that Viktor means well, but they seemed harried, got here late and finished when it was dark for the installation. Follow up has been like pulling teeth even though there is a one year warranty. They deny that distance is a factor, but traveling from Harrisonburg for an Arlington job is not ideal. My contractor should have used Tristate screens (which has fabulous reviews) and is “my local” Phantom screen dealer. Maybe, all this would have been avoided. Please also ensure you discuss any work with your contractor and the Phantom installer to avoid the issues of who is to blame if something goes wrong and thus who fixes the problem. Nobody needs this kind of aggravation.

If you see trim runners arriving on your worksite, I would suggest you run! These people did a remodel of our home, and not only did they forget to put insulation under the new addition, they forgot to get their work inspected. It was not until I had lived in the home for 2 years that I learned the home never had a final inspection, and then upon inspection, I learned that that their work never passed the rough in. When I mentioned it to them the only response was, "I can assure you that the work was done up to or standard which is well above code" Not to mention it was $54000 for a 600 square foot home that had most demo work done and electrical. This was in 2019-2020 for reference. Never again!