Town & Country Metals

We bought a standing seam metal roof from town and country and it comes with a life time warranty. The entire roof has since oil canned and the metal is discolored throughout. We have argued with the company to warranty the metal and they refuse to assist and file a claim. They always give us the run around and constant excuses. We have now had to contact a lawyer and go after them to stand behind the metal roof they sold us. I would not recommend this company nor would I trust anything they promise or say. They will not honor the metal they sell and not the life time warranty they claim the metal has

I hired Town and Country Metals to construct an 80’ x 125’ x 21’ building for my farm and the contract was signed on May 7th, 2021. The total cost for this project was $314,400. We made the first payment on the day we signed the contract (5/7/2021) for $101,358.33 and we made the second payment on 2/14/2022 for $202,716.67.

This project began over 2 years ago and there have been several problems along the way.

The most pressing issue was the ordering and installation of 4 steel doors that were on the signed contract and were paid for upfront.
Two 3068 steel insulation entry doors.
One 6068 metal double insulation solid door.
One 6068 metal double insulation door with glass.
On 3/31/2023, we reached out to Nikki to see if the 4 steel doors were ordered and she said yes ma’am, 3 times. Nikki told us that she would check on Monday for the arrival date (which would have been 4/3/2023). She also said that these doors are considered special as the size is not standard and that the frames have to be welded. I point this out because Town and Country Metals designed this building and accurate measurements were given to them by Chris, the general contractor, not us.
We never got an update from Nikki after she checked on the status of our door order on 4/3/2023 so we reached out to her several more times (4/5/2023, 4/10/2023, 4/18/2023) and never got a response.
On 4/19/2023 and 4/27/2023, we sent messages to Nikki and a mutual friend of hers and ours to see if he would be able to get an update from her and he was unsuccessful as well.
On 6/15/2023, one last message was sent out to both Nikki and our mutual friend saying that we received a bid from another company quoting us at $23,823 to purchase the doors and install them for us. We gave Nikki one last chance to come up with an order invoice for these doors and no response. We ended up having to pay an additional $23,823 to complete the work with another company even though we already paid Town and Country Metals for the same work. This issue has yet to be resolved.

The second issue that we encountered was that the trim color listed on the contract was Charcoal Grey but the trim that was sent and installed was Polar White (see picture #1). We inquired about some type of restitution because we now have to paint the trim on the other three buildings on the property so everything matches as originally intended. We would not have to do this if the correct trim color was ordered. This issue has yet to be resolved.

The third issue was that 10 windows were ordered per the contract but they didn’t order them in a timely fashion so our building sat open and exposed to the elements for months and months. We ended up having to put coverings over the windows ourselves so that the interior of the building didn’t get damaged. Also, we ended up only needing 9 windows and we asked to be reimbursed for the additional window that we paid for but that has not happened either. These issues have yet to be resolved.

From the very beginning this was not a smooth or streamlined process whatsoever. There was an extreme lack of communication throughout, tremendous delays in ordering the materials, and materials that should have been ordered and never were. Town and Country Metals left us with an unfinished building that we had to pay another company an additional $23,823 to complete. The new company ordered the doors for us as promised but we are still currently waiting for those to arrive. I have attached several pictures of the current condition of our building (see unfinished door pictures).

It’s unfortunate that after giving them $304,075 prior to even receiving the metal for our building that they determined it was acceptable to treat us this way regarding items that were listed clearly on the signed contract.

They answered all our questions and was very patient about the pricing
We are going to buy from them when we buy