Tipton Ace Hardware

I always go here before leaving town. Customer service is unlike any other hardware store I've been to. As a contractor and a business owner I know first hand you do not get the customer service anywhere else that Ace employees have!

Never do I have to even ask if I need help. The staff is ALWAYS so friendly! If I have a problem with something at home, this is the FIRST place I'll go to. They explain EXACTLY what I should get. Then, they'll explain to me how I can resolve my problem.

You sure don't get that kind of customer service very much anymore. Our family goes here first for just about everything, unless they just don't carry it. Even then, these folks will direct you to where you can find it.

Staff is courteous and very helpful. There's a huge selection of almost everything you could want from a hardware store.

DO NOT HAVE THEM ASSEMBLE. If you are buying a mower, do not have them "assemble" it for you. I selected this option since it was free with my purchase (after knowing how easy the assembly was, I should've requested it in the box unassembled). I purchased a new Ego mower this spring from Ace. When I arrived to pick it up, the battery had a few scratches and the charging station was covered in dust. I didn't think anything of it. I just assumed it was maybe dropped and that where it was stored gets a lot of traffic and dust gets kicked up. A few months later, my battery stopped working. I submitted a warranty claim with Ego (not a great experience) and I asked the last person I spoke with why the battery already died. He stated that the mower was from 2021, the charger from 2018 and the battery from 2019 (not only was it old, it was an older generation of battery as well). He said based on what I registered, the battery and charger did not come with my mower. He said it appears as though I was given a used or old battery, as well as a used charger. He informed me that they've had similar issues like this in the past with Ace.

I like this Ace Hardware store, but I will never make a large purchase, or even any purchase, from this store again. I hope that the battery and charger that was removed from my original box is being put to good use. To spend $500+ on a new mower just to get a bait and switch...

This ACE hardware has always been super helpful. I've found the prices comparable to the larger stores, but you really can't beat the personal service.

Always my go to place for what is needed around the house. Very good people with lots of knowledge for what tou are looking for.

Not a huge store by any means, but for what floor space there is, I pretty much find what I need. Glad we have it in Tipton.

Good people, prices are a little high but they have to be for a small town....update: I went back there today for a pole saw. I was going to go to Home Depot because it was cheaper but thought I would see if they would price match. The manager was helpful and matched. I'll be going there a lot more in stead of driving out of town. Thanks.

Local hardware stores are the best the staff are super friendly and ready to help I am usually in and out unlike super stores when u have to send a search party to find someone.