- 1622 S Hawthorne Rd, Winston-Salem, NC 27103
- Commercial Roofing
- Financing Available
- Metal Roof
- Gable Roof
- Hip Roof
About the Business
What people say about “The Window Source of the Piedmont Triad”?
{
"summary": "Customer feedback is largely positive, highlighting the quality of products and installation services provided by the company. Many reviews commend the responsiveness and professionalism of the sales and installation teams, particularly noting timely communication and efficient work. However, there are some concerns regarding issues with defective products and the need for external customer service support, indicating areas for improvement. Overall, the company is viewed favorably, with many customers expressing satisfaction with their new windows and the overall experience.",
"liked": [
"Love love love our new windows!!! Yes it took longer than expected but everything does right now.",
"They did an amazing job, and our windows look great.",
"We had 17 windows put in and we are so happy with our new windows.",
"The installers did an excellent job. Everything looks wonderful!",
"I was very impressed with the service and quality of the products I received."
],
"disliked": [
"They claimed their guys was at Lowes for 2 hours trying to get the doors. No one contacted me to let me know there was an issue.",
"The door is defective and it seems we were left to deal with Pella on our own.",
"Pella customer service is the worst, they never came to check out what was defective.",
"Bottom line we are not happy with the process or the product.",
"I realized there was a problem with one window, called the sales rep and today Scot
Recommended Reviews
I contacted this company for install of storm door. They scheduled for a date with time of 11am.. They claimed their guys was at Lowes for 2 hours trying to get the doors. No one contacted me to let me know there was an issue with getting the doors which was paid for and only needing to be picked up and installed by this company. They didn't show at all I had to contact them and thats when they told me this ridiculous story about waiting at Lowes for 2 hours. Who waits at Lowes for 2 hours and not contact the customer if there was an issue. Then they reschedule for possible Friday if not then definitely would get me Saturday if Friday didn't work. They gave me the same lame excuse of their guys went to Lowes for 2 hours this morning again trying to get the already paid doors. They didn't call me once again to state there was an issue. I HAD TO CALL THEM ONCE AGAIN. What an unprofessional company. They won't contact you if there is an issue but will leave you hanging in the meantime. Communication is not good unless you reach out once the scheduled install time has lapsed. I waited each time at my home for an instalI that was scheduled and no one EVER called to say it was a problem with getting those doors only until I contacted them once I didn't hear from them to see why they hadn't showed for appointment. IF you didn't want my business you shouldn't have said you would.
Love love love our new windows!!! Yes it took longer than expected but everything does right now. When I would check in Tim was always responded quickly and once they were in got me on the schedule quickly. Can’t say enough about the instillation team they were professional, efficient and respectful of my house. Would highly recommend this company!!!
They did an amazing job, and our windows look great. Totally happy with this company and would refer them to anyone.
- 1622 S Hawthorne Rd, Winston-Salem, NC 27103
- Commercial Roofing
- Financing Available
- Metal Roof
- Gable Roof
- Hip Roof