Taylored Restoration

This team was hired for a significant black water remediation. This team accepted the job, coordinations were made promptly, access to property was secured, but they opted to delay an emergent 1-2 day job so the entire team could enjoy the holidays. This type of decision potentially caused significant problems for the tenant and owner- the work order was promptly terminated. Not impressed, and recommend looking elsewhere.

They picked my couch and chair up to be cleaned and both young men were very courteous and friendly. When they brought them back they looked and felt great. These pieces of furniture are white and 20+ years old. They did a fantastic job. Reasonable pricing.

Really disappointed with the service we received. At first we thought it would be good, and they were on the ball, HOWEVER; We were asking for estimates and after their evaluations and several weeks of radio silence we received their estimate at more than double what was a “ballpark” estimate for their services. Since they charge a percentage of the estimated cost and make you sign in advance, we were pigeon holed into paying an enormous amount for them to put together and estimate. I get it? They work with insurance companies a lot but I was very upset by the cold and unprofessional way they handled everything. Avoid at all cost for large projects if you are shopping around.

Avoid at all costs. Dealing with Juan was difficult and time consuming. His communication was unprofessional and I will never use this business because of how he deals with customers. We had a flood in a rental that we own and after agreeing to use his company I asked when the work would be completed, his response “it’s done when it’s done, we have so many other jobs right now”. Insurance covered his charges which amounted to over $11,000 for just mitigation work (they are beyond overpriced - you should see all the small charges they write on the bill). Luckily, insurance payed them but until they were issued a check I was regularly harassed by phone and email. I asked him to be patient but he was not and threatened to charge me additional money. The insurance company took care of everything and paid everything he asked for but dealing with tailored restorations from start to finish was just a nightmare. If I could do it again, I would have went with TCM, better quality work, better reviews and much more reasonable.

These guys did an amazing job they had to go through the worst things I’ve ever seen a lot mold built up in my moist damp grungy basement and were able to kill all the mold in about 4-5 hours and it looked almost new down there. Best mitigation I’ve ever had and very professional workers.

Taylored Restoration will give you an estimate and draw up an agreement only to Come back not only once, but twice after the project has started to make it “cheaper”. Less expensive flooring in the situation I’m referring to, not only once but after the project was started came back a second time with an even cheaper option.

Taylored will ONLY out one coat of paint on your walls

Taylored will NOT do any matching for transition strips from vinyl flooring to next

Taylored WILL leave cabinets unfixed to walls an unleveled

Taylored says they will send a final cleaner, however none of the ceiling fans in house were cleaned, cobwebs in the corners of ceiling from dust collecting, not a single window cleaned, adhesives left to the flooring from when they covered them to protect them

Only came in 7 weeks behind schedule & hear nothing but complaining coming from project manager Brian. Throughout the project I was monitoring for out of state friends, Brian (the project manager) treated me like literal garbage, abusive language towards his staff and customers, has a superiority complex, sucks at customer service & could clearly care less above finishing project in a timely and professional manner. A complete jerk!

I hope everyone at Taylored has to deal with a project where someone like Brian is their contact so they can see the level of customer service they are allowing their brand to represent.

Needless to say, if you’re able, save yourself the headache and go with another company.

There was only a single person doing the majority of the installation work. Was expected to do sheet rock, paint, trim, plumbing, electricity.

Essential the house was left abc competed with the bare minimum to finish the project.

Kitchen sink was left not completely hooked up and has a leak.

I recently had some work done to my garage. Mr Doug was initially assigned but was off this week, regardless, he was able to fit me in this week right away.

My project was then assigned to Fred to fix half of my garage since the drywall on my ceiling came down. Luckily the drywall and insulation was held up by a bag and the garage door bar or it would have been a mess. He started on Monday and finished on a Wednesday and the work was outstanding. He kept me updated and shown me what was completed each day, very professional and even gave me some advice on what other little things I should do to fix some things. I can’t tell you how stressed I was with this mess that was unexpected but couldn’t believe how fast and professional Fred and your company was to be able to fit me in and complete the job in a few days.

I was very happy with the job Fred completed and I’m sure the work that he completed on other jobs were outstanding too. Thank you!!!

They were very professional and were on time. John did the work and was always friendly. During the Covid he always wore a mask. Gordon is who I went through to set everything up. He was also very good. They did great work.

We were selling our Condo in Anchorage and the inspection found mold in the crawlspace. Taylored restoration was contacted on March 11th and the job was completed on March 20. They were very efficient and the all aspects of the job were completed in a very short time even considering the closures that were taking place with Covid 19. I would highly recommend their services.

We had a water heater burst only a couple months after moving in to a new house. The home warranty company replaced the W/H after two days and Taylored had the flooded area dried out after a week. This is the second time I have used them and would use them again.

Taylored has done a number of jobs for me and they always do excellent work. This most recent job was installation of two windows. The workmen were pleasant and did a great job and Leif bird dogged the window company to make sure I got my screens (thank you, Leif).

I especially like that I can always get a hold of someone and get a prompt response.

Darrell Pilcher the restoration manager and Heidi at the office went out of there way to help me out so I could get my house sold. Many thanks to them and everyone at Taylored Restoration

Taylored Restoration did a great job on our burst pipe. They were a recommended contractor with USAA insurance and did a fantastic job. We had our heat go out in one of our zones during the cold spell and the pipe froze. When we got it unfrozen guess what, the pipe was burst in 4 different places. We had a plumber come over and fixed the pipe. They then came over and cleaned up the mess, then restored it to a better than original condition. They were in contact with us and let us know what was happening and when they would be over to do the work. I would recommend them to anyone that has a problem that they can solve. Very satisfied with their work.

Very friendly office and field staff. The crew(s) cared for my home as their own, and as requested, they kept constant communication every time they entered and left the house. Job details were given with plenty time to be reviewed, questions to be answered, and changes to be made. Even through some bumpy issues with suppliers briefly stalled the job, they did not hesitate to keep me up to speed on delivery dates and service times. They were very patient with me as well. Jen was amazing, Gordon was very informative, and Monica did a wonderful job handling the supply issue. Thanks Again, I will be doing business with Taylored in the future, for non-emergency work next time! :)

An extension cord plugged into an outlet on the exterior of our house caught the cedar siding on fire. Luckily a neighbor saw the flames, got our attention and we managed to put the fire out just as the fire department arrived. In addition to the exterior fire damage a good deal of smoke inundated the large double car garage. Although the single car wasn't damaged, the extensive material stored in the other stall was soaked in smoke. Fortunately, a 24 hour treatment with Taylored Restorations ozone machine, and a week with their hydroxyl machine expunged the smoke odor.
After curing the smoke problem Taylored carpenter/handyman and electrician restored siding, insulation, electrical and sheet-rock. The siding especially being no small task to tint the new replacement cedar siding to match thirty plus year old siding on the rest of the home.
Thanks to Taylored for the excellent work.
P.S. we now have a smoke alarm in the garage and are especially appreciative of our neighbors.

I have worked with Taylored Restoration on numerous occasions over the past 7 years -- they're detailed, responsive, and do excellent work!! One situation involved a mass flooding at a transitional housing property in the dead of winter during an extremely cold snap. The Taylored team was on site immediately, and within an hour had stopped the flooding at the source, begun the process of remediation, and secured the area. They were a true blessing in a crisis situation! I've also worked with them in the area of philanthropy, and can say without hesitation that Trent and his team are true supporters of our community! Whether it be an emergency or a regular contracting project, you will get nothing but the best from Taylored Restoration!

I returned from out of state to find out I had a disaster at my home. Taylored Restoration was called and immediately responded to get the major damage from a flooded house cleaned up. It took several months of work due to the magnitude of the damages to complete the work. During this time I had many of their staff in my house working every day. I must say that everyone I dealt with were professional and knowledgeable in their various work areas. I highly recommend this company.

The professionals at Taylored handled every detail of our flood and made working with our insurance company easy. We appreciated their expertise, advice and efficiency. They were recommended to us by a neighbor and we are happy we chose to work with them. Highly recommend!

To everyone who suffered damage to their home from the November 30, 2018 earthquake, I want to let you know my experience with Taylored Restoration. I was fortunate that the damage to my home was mainly cosmetic- cracks in the sheet rock around all the numerous doors and windows. I did suffer water damage along one wall in the living room from flashing that had pulled away on the outside. ( The roof was under warranty from the roofing company so they repaired the flashing but not my wall). Despite multiple calls to various contractors and repair people, I was unable to get anyone to come out and give me an estimate until I contacted Taylored Restoration. I explained that I realize my damages were not as severe as many other homes but I still wanted them repaired and that I was not in any rush. They sent out Doug Steffans to estimate the length of time needed for the repairs and quote the hourly/material cost. Eventually, I did get 2 other bids which were less costly but Doug Steffans went through each area in my home thoroughly explaining what needed to be done. I felt that Taylored Restoration had the best plan although it would be more expensive. When it came time for my job to be completed, their employee Andrew Villarreal called me on a Sunday so he could come over to see the areas needing to be fixed starting that Monday. What a nice, conscientious, meticulous, courteous person.He asked when was the earliest he could start each day. I told him 0630-0700 start was fine with me. He kept me posted about the work in my house and the cost. His masking of the areas not being plastered/painted was impeccable. At the end of each day, he made sure the work areas were clean.There was no stray paint or plaster on any of my furniture/floors. It took 2 weeks the work to be completed. It was well worth it. At completion, Andrew went through all the areas and what was done. You cannot tell any damage occurred to my home from the earthquake. Andrew is truly an artist . He takes great pride in his workmanship and it shows. My home looks so much better now than when I initially purchased it 24 years ago thanks to all their work and recommendations. Debbie Petersen, who manages the office sent me a detailed invoice at the completion of each week of work. What a lovely person to talk to. She was very helpful and efficient. I recommend Taylored Restoration highly. I have already recommended them to 2 other colleagues who need work done in their homes. I would definitely use their services again if the need arose. The saying " you get what you paid for" is true. They have exceptional service, workmanship, and staff. If quality matters to you, go with Taylored Restoration!

While traveling in Oregon and Utah this year my rear deck with roof collapsed. (See picture) One week later Taylored Restoration responded to remove old wreckage and rebuild my deck with roof. They took care of all sub-contractors, permits, material, anything needed for the restoration. Gorden Sanders was incharge of the job and he did a great. I have nothing but good to say about this company.

My name is Nancy and I was a customer of Taylored in April 2019. I can't even begin to describe the experience I had. My house, basically my kitchen suffered water damage. It took two years for someone to work on it. The previous company, which I will not name, left my kitchen in my dining room and never came back. It was left that way for a year! Finally I was asked to choose another company and there was Taylored! The customer service I received from all the personnel I encountered there made me so happy, yet still untrusting. They kept saying we'll get your house fixed! The people packed my belongings up with care and stored them. Kevin was the one who installed, painted, suggested work for the safety of myself and my home. He was meticulous and took great pride in his craft! There was another gentleman who worked on the floor and trim. He did an excellent job! Angie, Kelli and everyone were so understanding. I'm sorry if I forgot other associates names. They brought all my things back, unpacked it all and took away the paper and boxes. The ones I wanted to wait to unpack were picked up later. Thank you to Taylored as a whole! A company that cares about their customers and the job that they do!

I struggled with a chronically leaky bay window for 7 years. Summer after summer I worried that heavy rain would damage my window, walls and floors. Summer after summer numerous contractors weren’t that interested in spending time to investigate the puzzling cause of the leak. I was resigned to installing a new window with possibly a new set of problems. Then Gordon Sanders from Taylored Restoration spent the time necessary to find and fix the cause of the leak. Now that October rain, wind, and hail have tested my bay windows to the max I know my home is secure. I thank Gordon and Taylored Restoration for adhering to the company’s stated mission for cost-effective customer service.

I recently had a major water leak in my house. I was contacted by Taylored Restoration via my insurance company and was NOT DISAPPOINTED. The crew was very professional, polite and respectful while they worked. I have two kids and wife at home while work was happening and they would always ask her if they are being too noisy or warn her in advance of construction. They were always open to questions I had and were always available to address any of my families concerns.

Our house caught on fire in the early morning when the family was sleeping, the house was full of smoke. Taylored Restoration did a great job getting the smoke smell out of the house and cleaning the film off everything! They made a stressful situation easier to work through. Highly recommended!

One of my rental units suffered a flood and caused significant sheetrock and flooring damage. Taylored arrived within 2 hours, had the unit dried out and began demo in just a couple days. There was asbestos in the unit which necessitated abatement. Taylored handled this as well. The final product was far superior to the unit's previous condition with excellent sheetrock work, paint, trim and flooring.

We have used Taylored Restoration services twice, once for water damage and once for earthquake damage. Each time they were professional, up front about costs and extremely timely in their response time. They gave us confidence the work would be done correctly and coordinated the entire water damage project including with our insurance company.

We are SO pleased with Taylored that we recommended 2 neighbors use them for the earthquake damage. Both neighbors were pleased with their services as well.

We HIGHLY recommend them and will use them again if the need arises

Taylor restoration was called in to re-mediate a septic back up. Teir personnel were professional and repairs were completed in a timely manner. The project was quite extensive but Taylored did their best to complete the work with minimal disruption in our house.

My condo was damaged in the Nov 18' earthquake. Taylored restoration took the initiative to handle 100% of the necessary repairs to get the condo back into condition, however the condo looked even better after Taylored came in and did repairs. I was very impressed. They did an amazing job, The home even had that "new home" smell. It wasnt a difficult process either, The contractor already knew what needed to be done just from a 10 minute walk through. Theyre so quick to get things started I was surprised when the contractor called me to ask, "What color do you want the new paints to be?" It felt like I was being catered to a new home. It was an good experience. They work with your homeowner's insurance as well. They have a great office team and a great crew. Doug was my contractor, and I hope its him next time too!

My condo burned down, and the 2 units above it as well. Taylored restorations response was amazing in time and quality. Within 2 days of the incident, they had contacted me through my insurance, and began reconstruction right away. They were able to rebuild the condo and structure itself within 6 monhs, and down to the smallest detail was amazing work. I cannot thnk them enough for what they did for me.

Noah did a fantastic job of steam cleaning my carpet and also the carpets of two of my neighbors, one after the other! Kudos to a job well done!

Thank you Taylored Restoration including Project Manager extraordinaire Andrea Phoenix, billing wizard Heidi Dunlap, Andrew the the sheetrock superstar, and Kevin the keeper of the flooring, and the dry out guys whose names I don’t think I ever got, but who out-plumbed the plumber and stymied the leak until i could get someone to come back out. Such a great experience. They walked me through the process when my insurance company left me in the dark, and made it easy to pay, even when I used the wrong card. Heidi voided the payment so that I could provide a more appropriate payment method, and was willing to give me additional time to come up with the money if I had needed. They were very accommodating about doing extra work- little corrections that I had wanted to take care of but didn't think it was willing to call a tech out for. Very very impressed.

We had extensive water damage to our home from a failed valve. Taylored Restoration was booked for a week or two before they could get to us but we opted to wait for them and we are very glad we did. The estimating and scheduling was easy, all the trades were coordinated well, we know when people were coming and they all showed up promptly when expected. The quality of work was excellent and I'd be happy to work with them again.

Their employees are thieves, they take things that they think you will not notice like food. They come when you're not home, at 8pm to work on a job they haven't touched in days. They tell you they will never arrive after 5pm, to your surprise they will be in your home late at night. Do not trust them in your home alone, always be there if they are there.do not allow them to use your key in a lock box. Not trustworthy.

I am beyond frustrated with this restoration. It has been five months since my ceiling caught fire. I have been patient and understanding. But now I'm beyond frustrated, the work is half done and today the painter and floor guy were supposed to be here and finish, only a closet was painted nothing else all day.I know this review and all other negative reviews will be removed tomorrow but I hope someone thinking of hiring them changes their mind.

I have had two separate experiences with Taylored Restoration's staff over the past several years. In both instances the staff has been prompt, professional, and communicative. The employees I have dealt with not only had the knowledge and skills to do the physical part of the job, but also had the equally important skill of great customer service! Patience with my many questions and a calming, competent presence in the face of a stressful experience for me as a homeowner are two of the things that come to mind when I think of Taylored!

I have been very impressed with Taylored. They came to our rescue after a terrible remodel of our bathrooms was done by another company. They repaired our roof structure,did an amazing drywall job and the tile work was very neat and custom. I would recommend Steve Rocker to anyone wanting to get an estimate. He has been lovely to deal with and has always shown my family a lot of care and respect during this time.

We have used Taylored Restoration twice for home issues. One flood and one carpet cleaning. They were absolutely wonderful and responsive on both occasions. The billing to our insurance was seemless and our home was back to normal in less than a week. They are absolutely the experts in this field and will call again for both remodeling and restoration.

After our house fire the Taylored staff were compassionate and sensitive to our needs. They exhibited patience as we took in the full extent of the damage to our belongings. They were respectful with everything from restoring the items we selected to disposing of the items we chose not to restore. They even set aside several boxes of items that were undamaged for us to retrieve.
The financial portion of our experience was not so great. It is a very long story and all I can offer is if you are working with Taylored make sure you check in with them frequently keeping them informed of your insurance claim process. Expect to do all the paperwork and to be the middle man between your insurance company and Taylored. This way you will not be left with a large bill to pay.

We had your crews in our house over the last week working on ceiling repairs caused by the extreme snow this winter. The leaks left some pretty big holes! I want to let you all know that we are more than pleased with the work they did! Everyone who was here (including the asbestos removal people) were extremely professional and friendly. They went over and above expectations as far as I'm concerned. I didn't get the names of everyone, but want to make sure they receive a thumbs up from happy clients! That particularly applies to the guy who was here this morning to finish everything up (and I wish I'd paid attention to his name from the beginning?). We'll definitely recommend Taylored to anyone who asks, and as we told the person this morning, if you need a reference at any point we'll be happy to provide that. I'm sure we'll be contacting you down the road for the next project here. This house has the popcorn ceilings that were popular during the time frame it was constructed, and we want to get rid of it, as soon as we can afford that step.

Your team is awesome! they let me follow them around the whole morning like a puppy pestering them with questions. I learned so much from them. They are really awesome. Everyone in the condo association is nervous about their ceilings collapsing in on th

Workmen did everything I asked of them. I did not feel like I was treated any different because we had a gift certificate. Thanks so much!

All involved were professional, courteous and caring. the work was completed satisfactorily and to the budget. You will definitely be my #1 choice for future projects.