I paid you your money and told you not to come back as a simple way of saying "thanks for nothing I am moving on with my life". Out of courtesy I did not leave an explaination. It was easier to take it on the chin and let it go, however you decided to comment and what you have stated is not the whole truth and you know it. This isn't a case of nitpicking every minor impection. It was done wrong. You will hide behind your quote and win everytime. I am a drop in the bucket to your business' bottom line. I am well aware that 1 bad review will NOT hurt you, which is why its odd that you would bother to comment back.
The first quote was done by your estimator, who was on some form of drugs. Probably just cannabis, which I don't care about, however he WAS NOT COHERENT, was stumbling and reeked of weed. He did not understand a word I said. I was told "he was having a rough time in life" and grieving over the death of his Daughter. So basically you told me that you were aware he was like that. I wish him well, but he shouldn't be working, let alone operating a vehicle on the road that impaired. He was VERY impaired. I gave you a second chance and you spoke to me for a long time, which I appreciated. I trusted that you would do what I asked. I was aware that only 20 or so feet of fascia were completly rotted out, however I made it clear I wanted ALL of it changed. If I was paying you to replace ALL of the gutters I wanted ALL of the fascia replaced as well. I MADE THAT CLEAR MULTIPLE TIMES. I questioned your quote and thought it was wrong, however because of our chat I let it go assuming the best outcome. I have never used a contractor before and do my own work, so I am a bit uneducated in the quoting process. I did think the length of fascia was wrong, but after 3 seperate quotes and lenthy conversations I thought you were aware of what I wanted.
You offered two crews. You literally called one crew "The Hispanics" and told me they were quick and hardworking, which I didn't doubt. You offered another guy who you claimed was slow and sometimes showed up late, but took his time and did excellent work. I told you MULTIPLE times I didn't care if it took a week or two weeks as long as it was done WELL. You kept insisting on the fast crew. Sure enough I leave for work and the fast crew arrived. I come home from work and its "done" with only 20 feet of board replaced and not painted. The fascia that was not replaced will need to be within a few years. The gutter fell off of the house because of ROTTED FASCIA, so thats why I wanted it all to be NEW when I had you put on gutter and gaurds. I send an email with proof and pictures and get an aggressive email back with you defending your quote and other nonsense. I shouldn't have to yell and scream for you to quote and do what I wanted, especially after the first guy you sent out. I am not getting into a heated EGO battle with you, and my girlfriend specifically wanted me not to engage in that.
Not only was there a mess left all over my yard, bits of shingles. TONS of nails in the lawn that I still find and hit with my lawn mower, pieces of wood hanging from my trees. The back of my porch (shingles) was damaged on the edge and now sprays rain all over my siding, that was NOT like that before. The fact that bits of shingle were all over the ground proved that. Also, one of the gutters leaks behind and directly down the house. Now, I could have bothered you about all that and even renegotiated paying you MORE to do what I actually wanted in the first place, but honestly you lost my trust 100% that I didn't even care about the money anymore. You got your money and are FIRED and will never get a call or referral from me again.
I do not leave many reviews outside of food and you can look that up yourself. Most are positive. The few that solicited negative ones and an actual verbal response involve large purchases and DISHONESTY / being scammed. This is in the past now. I just hope you are more forthcoming in communication in the future with your customers. Good luck.