- 10001 Roosevelt Rd, Westchester, IL 60154
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Metal Roof
About the Business
What people say about “Stanley Roofing Co. Westchester, IL”?
Customer feedback for Stanley Exteriors is predominantly positive, with many praising their professionalism, timely communication, and quality of work. Numerous reviews highlight Jeremy's excellent customer service, particularly in navigating insurance claims and providing honest assessments. The delivery of services, including roofing, siding, and garage installations, has been well-received, with many customers noting the efficiency and effectiveness of the teams. However, there are critical reviews expressing disappointment regarding unresolved issues post-service and communication problems, which reflect some areas for improvement.
What Users Like The Most
- Jeremy was wonderful to work with... I highly recommend using Stanley Exteriors.
- The job was completed quickly and we are happy with the work from start to finish.
- Stanley's did an EXCELLENT job installing a new garage for me.
- Jeremy was extremely easy to communicate with and always came in at a reasonable price.
- Customer service was outstanding... You took time to explain everything detail.
What Users Like The Least
- After speaking with Jeremy, he denied any wrongdoing and instead told us that this is not his fault.
- Much to my surprise... I had someone out since to look at my roof which I was told much of my shingles were damaged.
- Jeremy seems like a talker, but a nice guy, but turns out he’s just a talker.
Recommended Reviews
Jeremy was wonderful to work with. I was denied through insurance multiple times prior to working with Stanley Exteriors. They were able to get me approved and completed the work in a timely manner like they said they would. I highly recommend using Stanley Exteriors and ask for Jeremy!
Recently we moved into our new home and had the pleasure of meeting Jeremy. Jeremy was quick to respond and came out immediately to give us an estimate for a new skylight. Additionally, Jeremy was honest and helpful with the work that needed to be done. The job was completed quickly and we are happy with the work from start to finish. Thank you!
Where to begin really.
We bought a house in Evanston 2 years ago, the previous owners used this company for repairs on the house. We reached out to ask questions about work done. The owner, Jeremy, came to our house and did a run down on everything done and needed to be done. Initially Jeremy seems like a talker, but a nice guy, but turns out he’s just a talker.
We had his company come do our windows, everything went really well and they were able to come in quickly to get the job done.
We than had an ice dam take down part of soffits and fascia on our house. We called out Jeremy to help work work with the insurance company to get this work done. That’s where all the problems began, we appreciate that Jeremy worked with the company, but he didn’t actually want to help. We had to ask him several times to take pics of the work to submit, when the insurance adjuster came out the basically stated that we were being taken advantage of because no way this price supports the work done. That should’ve been our first clue. Once we finally settled with insurance company and decided to get majority of exterior soffits and fascia replaced, that’s where the problem really began. The workers didn’t show up to do work, not only did they not show up, they lied about showing up. We have cameras at our house, as well as, both work from home, the gentleman said he showed up to our house to fix things, literally brought a handful of screws as his proof. We showed the before photos to prove it clearly hadn’t been done, as there was zero change. Finally after this truly awkward terrible customer service we got the work done. The guy smoked cigarettes on our lawn and discarded them in our backyard while he worked. We have a child and it was during Covid, so that was just disgusting. Jeremy was not as nice this time and customer service was used loosely. It’s a year later from the service is done and the seam is now leaking on the work done, we are now having to argue with him to come take a look at the work guaranteed that’s leaking. I’m sure in his eyes it will come across as we are high maintenance, but all in all, the work isn’t guaranteed, with the price I guess we should’ve known. All in all, we are going with higher priced service providers that come with references and actually guarantee their work. The intentions seem to be good, but the follow through is less than desirable. Hoping our lesson learned can help someone else not make the same mistake. Posted as a 3 review because in the end, the company completed the job, but as for longevity who knows.
- 10001 Roosevelt Rd, Westchester, IL 60154
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Metal Roof