- 2835 Park Ave, Huntington, WV 25704
- Commercial Roofing
- Financing Available
- Metal Roof
- Slate Roof
- Green Roof
About the Business
What people say about “Solar Holler”?
{
"summary": "Customer reviews for Solar Holler present a mixed sentiment. While many customers express satisfaction with the installation process, quality of the solar systems, and overall professionalism of the staff, several significant complaints highlight issues with communication and after-sales support. Some customers report feeling ignored or underserved after installation, particularly regarding repairs and responses to inquiries. Additionally, concerns about sales practices and transparency in financing options have been raised, which detracts from the positive experiences shared by others. Overall, while there are many positive aspects, the serious nature of these complaints suggests a cautious perception of the company.",
"liked": [
"They were very patient with me while I got some financing issues sorted out and kept me well informed throughout the installation process.",
"Everyone was friendly and helpful. My system was operational a lot faster than I expected.",
"The entire staff was fantastic. Everyone answered all questions quickly and the communication was fantastic.",
"From introduction to installation, there has been a high level of professionalism in dealing with their team.",
"The solar pieces and batteries are excellent and the people helped me tremendously to receive federal and state money."
],
"dislaked": [
"I have asked continuously when they will come and fix their shotty construction. I have called and emailed several times.",
"Once we told her we were getting other quotes, Leah could not get us off the meeting quick enough.",
"Weeks and weeks went by without the payment being made
Recommended Reviews
Update/Response to Company's Response:
Your effort to dismiss my review out of hand is both interesting and informative. As I read through your other low reviews, I find two things. Firstly, that you dismiss the negative reviews in a nonchalant manner, just as you did with mine, and secondly that apparently you pay for high reviews from your clients, or that you offer a financial incentive for doing so, something that is unethical. Thus, people can take from this that the high reviews are paid for and the low reviews are dismissed without consideration or true reflection of the issues that occurred. Your effort is simply to create a public facing false narrative, with no true acknowledgment of the issues with your firm, or effort to reform.
As an example, in my case, you attempt to excuse your ghosting of me as "a contract that had to be signed." An excuse that doesn't even make sense. If there was a contract that needed to be signed, why didn't you ever ask me to sign said contract? Why did your team stop responding to my phone calls and emails when I attempted to find out what was going on? Why didn't you call me back?
A "contract" cannot be signed, if you never communicate such to the client, and especially not if you stop responding to them. It is evident and logical that this is just your front facing public story to excuse your poor behavior.
I would have been much more impressed had you just owned up to your behavior. To those considering using you, read over the reviews for yourselves. Wherever there is a negative review, these kinds of shallow excuses are offered, and per the positive reviews there are references to an incentive for positive reviews.
Keep in mind that if they mess up your project, they will treat you with the same dismissive attitude. Not taking ownership, but instead presenting a flimsy public facing excuse while dismissing your issues out of hand.
Original Review:
I've waited several months to write this review, in order to give time for everything to be sorted out and for all the chips to land. Following is an account of why I would recommend avoiding this company.
I hired them several months ago to put solar panels on my 8,500 sq ft home. They met with my wife and I, designed a plan, and we signed a contract with them.
They then just completely ghosted us. Literally we could not get a hold of them. They stopped taking our phone calls, stopped responding to our emails, just literally disappeared. Fortunately we hadn't payed them any money at that point. It was just the oddest thing. No explanation for their disappearance. Just gone.
We have subsequently hired another company, and it has all gone professionally.
I don't know if these guys cherry pick their projects and don't like doing bigger homes, I don't know if they saw a problem with our home that they didn't want to deal with, or if they were abducted by aliens and are no longer in contact with Earthlings.
If they cherry pick their projects then just know that if you don't fall within the scope of what they want to do, they will just vanish, no explanation offered. If they were abducted by aliens then I guess this is all moot.
In any event, the company we hired to replace them has been great to work with and done a wonderful job.
We've had our panels up & running for about 2 months now and it's been great! Very nice company to work with -- they were very patient with me while I got some financing issues sorted out and kept me well informed throughout the installation process. Time from my loan being approved to the panels coming online was quicker than I expected, too!
I had a very positive experience with solar holler, everyone was friendly and helpful. My system was operational a lot faster than I expected as a bonus.
- 2835 Park Ave, Huntington, WV 25704
- Commercial Roofing
- Financing Available
- Metal Roof
- Slate Roof
- Green Roof