I became aware of Sierra Reconstruction and Garrett Adams when my mother’s home had an internal flooding problem with inside plumbing last February, 2024. I can not give a higher recommendation. Let’s say Garrett and his staff are the Michael Jordon, Simone Biles, and Serena Williams of disaster restoration. There is a reason why I wanted to really think about this review and why their superb technical work and excellent customer service means so much to my mother and me. Garrett’s and Sierra’s response came after a situation that caused hardship for both of us. First, Sierra’s response was immediate. Second, the communication with both me and my mother was exceptional. I am a stickler about communication and this was critical for both coordination with other contractors and the insurance company. Third is the excellence of the work completed. Fourth is the level of detail, time, and energy Garrett invested in providing documentation and phone calls to the insurance company. Fifth is how he and Sierra staff cared about my mother and how they showed her respect. My mother is 86 and she was distraught that her home had been recently repaired for a different type event which created costs, inconvenience, and inability to use her home.
The restoration event that Sierra Reconstruction responded to occurred approximately 8 months from the time there was a break down in the public water plumbing system from the street to inside her house. It was extremely expensive, took months and months to resolve, and the homeowners policy did not cover the damage or repair from the curb through her yard, driveway, garage, and home. Fortunately, Homeowners insurance would cover the work that Garrett and Sierra Reconstruction does. However there are specific formulas insurance companies have and they do not pay for sloppy or unnecessary work. It is difficult to get them to pay a fair price for the necessary work. Here is where Garrett and Sierra Restoration shined.They are professionals and they know how to work with homeowners in distress and how to work with insurance companies.
One area I should mention is that before Garrett and Sierra my mother and I worked with four different contractors. That was after the initial plumber managed to get the water shut off. It worked out however it took a lot of communication and tracking at a time when stress is already high. I want to emphasize Sierra is a full service flood restoration company. I am grateful he was grateful to step in and they do that as well as full service (which I greatly appreciate.)
It would have been easier to only work with Sierra. They handle everything from start to finish. They have crews of in-house professionals who can do most of everything, but if they run into anything they can't handle, Sierra Restorations has a network of sub-contractors who can assist them with portions of the work. Information I learned is the initial phase (demolition & dryout) is the Mitigation, and then there's the part where the damage is replaced and/or repaired which is called Reconstruction.
I had the experience with Garrett and Sierra which evidenced they are really committed to help ease the stress of a flood by doing as much as they can for the homeowner. A flood in and of itself is stressful enough, then having to deal with the scheduling, $$ side of things, negotiating w/ insurance, etc etc. just makes it that much stressful and time consuming if done by the homeowner.
My mother and I really trusted Garrett and all the people who worked for him and Sierra.
Dr. Benita Quakenbush
Smithfield, UT